Lids is a top spot in Hurst for hats and sports gear, offering a wide selection of officially licensed MLB, NBA, NFL, NHL, and NCAA apparel. Customers can find various styles, including fitted, snapbacks, and custom designs. Many reviews highlight the friendly and helpful staff, noting their excellent customer service, especially during busy holiday seasons. One customer appreciated the quick turnaround for an embroidered hat, taking only 12 minutes. However, some experiences were less favorable, with reports of long wait times when service was slow. Overall, Lids stands out for its variety and customer-focused approach, making it a great choice for sports fans looking for hats and gear.
I appreciate good customer service that i was given but was partially annoyed by the fact that as any as the location is i was not happy with the wait. There should be two employees and two registers open especially when part of the system there is to do embroidery
January 2025
Went in and was immediately greeted both workers were very nice. When I went up to ask to get it embroidered the worker who help me and very kind and patient. Wish I would have gotten the name. I loved how the hat came out and how fast it was done. Only took 12 minutes!
June 2024
Stephon Mosley patient and has good customer service.
