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December 2023 by Cristo Hinojos
I ordered a handbag on 12/12 for pickup at this store. Called on 12/12 they told me they needed a confirmation email and it should show up on 12/13. Called on 12/13 and they sold the handbag on 12/12. Come on now!!
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June 2023 by Logan Lucas
Lizzy was very helpful and professional. I highly recommend this location !
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June 2023 by Roshan Bhattarai
Great product. Great price
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March 2023 by Genaro Lopez
Their prices are way higher than the outlet. The quality doesn't change much. Not a lot of options to choose from.
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January 2023 by Jennifer Dennett
Spend lots of money on my wife yearly here and loving giving her gifts from this company. Got her a watch for Christmas that was too big. We called the hurst location to ask about watch sizing and they said we can do that in minutes bring it right in. When we got there, the girl in the front gave us and the watch a 2 second look asked if we purchased it at that location (which we got it online from the company.) She then proceeded to tell us since we didn’t buy it in store if she damaged it while sizing it she wouldn’t be able to replace the item and sent us to Macy's after we had to ask where can we go to get it sized then. In the last 5 years I’ve spent $9,000+ on things for her from this company and we are mad at how we got treated today.
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May 2022 by Julieta Jasso
I went to this store to exchange a wallet my husband gave me as a gift. The customer service there was very poor. The ladies were arrogant and dismissive. They kept saying it had been bought at an outlet store, I pointed out that in the receipt there was no way to know this. They said I should have called the number on the receipt to be sure if it was a regular store or outlet. Terrible experience!
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May 2021 by Pat
The sales woman chose to ignore me. That's fine, I chose to spend my money elsewhere.
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April 2021 by Passion Love
Great experience here My N laws and I brought our bags from here in texas great prices plus a Very nice and helpful team!!!
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April 2021 by Austin Ricks
Great Associates.
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April 2021 by Trump Taylor
Good service
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October 2020 by Stacy Kirkland Sherman
Best people ever they were great and the store was fabulous!! Loved the way they helped my niece with her 1st Micheal Kor's watch.....they are seeet!@
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January 2020 by Tatiana Dzierewienko
Today help size my watch so it fit right and the lady was nice and accommodating
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January 2020 by Anonymous A
Part time manager, Chassidy, at this store went above and beyond finding me multiple items after calling around to other Michael Kors locations and getting a lot of kick back. Chassidy sat on the phone with me for over an hour to search and check items that were in stock and or available to order. She was very polite, patient, and I couldn't of asked for a better sales associate to work with. Her communication skills were top notch even when she had to call me back etc., I shop at a lot of high end stores, but Chassidy went beyond all my expectations for customer service. Even after getting some kick back on an online order, Chassidy was able to help me find similar items in store to assure I would get my items on time for my company event. I am very pleased with her work and I hope she never leaves because she has a forever client. Very pleased with Chassidy and all her hard work in making me happy and stress free as a customer. Thank you so much!
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January 2020 by Dominique Nelly Mum
Classic ......i love this place
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December 2019 by Jackie Wadleigh
Great experience. Awesome salespeople and Tristen is the best.
