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November 2023 by Kyle Senatore
Terry is the best in the industry! He goes above and beyond for anyone, even potential customers. He is trustworthy and is truly looking out for what's in your best interest. I will only ever be using his service center. Cannot recommend him enough!
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August 2023 by Luis Garcia-rebollo
Hello , my name is Luis Garcia and I’m amazed with the outstanding customer service provided by Terry and team , I took my wife’s 2020 Cherokee for the rear struts repair , He went above and beyond to check warranties and how he was going to get the job done , so helpful and knowledgeable guy !!!!honestly I have no words how to describe the excellent service and really easy going with Novak service team , thanks for 1000 guys ⭐️⭐️⭐️⭐️⭐️Service: General repairs & maintenance
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July 2023 by Kayla Parker
Came here for tire alignment, rotation, and air filter replace. Terry and his crew are professional, straight forward, and don’t beat around the bush. They don’t talk down to you and they’re sincere, something I appreciate and struggle finding with auto shops nowadays. Not to mention they didn’t break my bank. I recommend them.Services: Air & cabin filter replacement
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July 2023 by Holly Rust
Terry and his group at Novak are extremely honest and have amazing communication. I took my jeep in after experiencing horrible vibrations at highway speeds.I communicated that I was desperate for answers as my jeep had been to several mechanics and turned away from Discount tire with no solutions. Terry could have sold me on any repair. He didn't. He told me what others had said - my tires are no good and encouraged me to go back to discount tire for new tires.He quoted me an extremely reasonable price on name brand tires in case discount tire refused to help me.Novak also did not charge me for any of the diagnostic work. Both my husband and I are extremely grateful for Terry and Novak helping me through this process. I will return to Novak for all of my regular service and diagnostic needs in the future.
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June 2023 by Cooper Stephenson
Great service - respectful and responsive.
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April 2023 by Chris Holt
They do great work. Found hard to find parts for a Fiat 500 and at a great price too. I inspected the work and it looks like everything is perfect with no corners cut.
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April 2023 by Bobby Brown
Terry and his group are outstanding to work with on any service. Did a wide variety of things to my Ford Focus including fixing the AC, changing both O2 sensors, brake fluid flush, oil change, and spark plug change. Terry kept me very informed along the way and the car was ready sooner than expected. Even had a couple of things I thought might be an issue and they said were fine and could have made an extra dollar. I drive 100K a year in my car so good to have someone local I can trust to work on my car!!!
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March 2023 by Luke Hoffman
Had a wonderful experience regarding customer service and the repairs on my vehicle. The work was done in a timely manner, and they did a great job communicating with me regarding other possible repairs. I'm definitely going to return to Novak for any future maintainence or repairs on my vehicle!Services: General repairs & maintenance
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August 2022 by Holly Rogers
Very educated individuals who are willing to help with your car repairs at reasonable prices.
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August 2022 by JD Haselden
A great place for vehicle repair. Mr. Terry went over the top with assisting me and the team did a wonderful job with truck. Communication was on point and nothing was left unsaid. Will 100% be taking my vehicle back here if needed.Service: Engine repair
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August 2022 by Ashley Downing
Had a great experience today! Dropped in, got a quote, car was done before 5, and they knocked off some labor because their guy worked fast! Highly recommend!
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August 2022 by Tonya Carder
Larry and the Service manager TC were awesome!! I went in for multiple things, and was out within an hr and a half with all 3 things addressed! They didn’t have the part that I needed so they called around and found it and got it for me! Prices were fair, I’m so glad I didn’t get overcharged. I’m very thankful to have bought from a good company and know my car is in good hands bringing it into this service center!Service: General repairs & maintenance
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February 2022 by Lalo M.
I do not recommend they left my upper control arms loose. Bolts weren't tightened didn't want to warranty alignment they did
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December 2021 by Chris T.
My car would not start on the afternoon of Thursday, December 23rd and had it towed to Novak Motors Service Center on Bedford-Euless Road in Hurst thinking that my ignition had gone out. Since the shop was closed for Christmas Eve, I was told that my car probably wouldn't be looked at until the following Monday. I expected that since it was so close to the holiday. So I got a ride from my ex-wife to work and started to make arrangements for the rest of the week for transportation. I got a call from Terry Collins around 3 stating that the techs were able to get my car in the shop and had determined that the problem was just my battery after a series of tests. I happily gave the go ahead to make the change and were able to do so. My only problem was that I couldn't get my car before the shop closed since I was at work. After a few minutes of conversation, Terry and I had set up an arrangement where I could get my car on the 24th despite the shop being closed for the day. Terry and his crew went above and beyond to get my car diagnosed and fixed. I have used this shop before and have nothing but good things to say about the quality of work and service they provide. Kudos to the Novak Motors Service Center.
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August 2021 by James Mahon
Took 1999 Toyota Forerunner in for new radiator. Excellent service at very fair price. Service was as promised on time.
