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July 2024 by Kevin Holmes
My pup loves going there and she had a blast with Taylor at training class definitely going more
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April 2024 by Krissy B.
We've been coming to this grooming location for almost a year now..... Katelyn is amazing to say the least!!! I don't know about any of the other groomers....I don't know about any of these other reviews.....but she is amazing!!! Ask for her. She does a fabulous job and she treats the dogs like she would her own.
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March 2024 by Vanessa L.
We have brought our pug here many times over the last 1.5 years for a basic grooming with nail grinding. Generally, we are always greeted warmly by the staff. Today, my husband took in our pug and has vowed we will never go back there again. There is a very overweight white woman who was grooming our pug today and was being unnecessarily aggressive with him. My husband had to interrupt the service and ask her what her problem was as our pug was visibly upset by her demeanor and roughness. She became confrontational with my husband so he had to ask to speak to her manager. Our pug is pretty submissive and we have always been told he was a pleasure to groom. This is very upsetting for us as we have never had this type of experience there or with any other groomer. I wish my husband had gotten her name so I could warn others to make sure to ask that she not groom their dogs. Maybe she was having a bad day, but that's no excuse to mishandle our fur baby. So beware of this groomer and if she's assigned to your dog, keep a close eye on them during the service.
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September 2023 by Eltrina Johnson
My Leah loves to be groomed but get so nervous. They always do a wonderful job on her.
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September 2023 by emily urbani
I've been and I liked a lot of things, I don't want to go because I'm going to spend all my money hahaha, one question is shipping?
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September 2023 by Google user
My Leah loves to be groomed but get so nervous. They always do a wonderful job on her.
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August 2023 by Karina C.
Not a fan of this grooming location. Employees were nice, but I got my dog back just as dirty as I left him. Nails looked like they did 3 and left the rest. Ears were still full of dirt. They didn't do a sanitary trim and it was still dirty from playing in the yard. You get what you pay for here and for a big chain like PetSmart I'm guessing they don't care much for bad reviews.
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July 2023 by Michelle B.
No matter what grade of blade they say they will use they end up with a #10 which is the shortest shave. My boy's left ear is so jagged and uneven it is an obvious mistake. According to reviews I am just thankful his ear is still there! My $10k dogs have only been here twice out of desperation not being able to get a booking. elsewhere. Both my dogs are acting very strange each time they eat from their dinner bowl after being brought home from a grooming appointment yesterday.They immediately came home and started rubbing their bodies on anything that would have traction like the carpet or dining bench. Day 2 while trying to eat they immediately run away from the bowl and tuck their butt under as if in pain. No idea how this is related to their extremely shaved bums and chest area, but apparently they are hurting when in the eating position. I noticed when we went to pick them up from Petsmart, neither pup recognized me until we got home. They acted very strange and untrusting. They wanted the hell out of there and in the car ride they were skiddish and paranoid. I also noticed the groomer that worked on them was no where in sight on pick up. Just like last time. No one said a word so I asked how did they do and the response was,"They were nervous." She added that the girl, "didn't like her face touched." One huge female employee was in the corner of the store on her phone not saying a word. No doubt something happened that night at the evening drop off. A reward will be given for information specific to my dogs. I will be looking into what is going on. If there is any sedation or animal cruelty at this store it will be found out and I will certainly pursue charges. Do NOT go here, something is wrong!
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May 2023 by Debby H.
They have a call center answering phones and providing wrong answers to questions. I took my dogs in for a "light" grooming. Paid $78 for two dogs and they barely did anything. The store managers are very nice but not up to speed on the grooming side. I wasted my money and several hours. My dogs look awful. I will not return for grooming.
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April 2023 by FREIDA GOODSELL
Been here several times. Made a day camp reservation. Brought proof of updated vaccines. The girl wanted to call to confirm that handwritten receipt on local vet's forms were valid. Vet was closed so she wouldn't take my dog per Petsmart's policy that she couldn't call to confirm. Really messed up my day of work meetings and I had to find another place to take him.
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April 2023 by Maria E.
Terrible experience today April 16 2023 was with my kids after a very sad death of a long time goldfish and we came as a family to look for some new fishes had a few questions and a woman named Kaylee"helped" us, She looked very annoyed by the questions and when I try to choose a fish, she try to question me if I even had a tank for it, I get some of them require bigger tanks, but she made it sound like the fish was going to grow overnight when they're already in a 1 × 1 tank probably there for months when I can literally buy a tank by its size as it grows.So basically she refused me a sale, I asked another woman for kaylees name some obese girl with a nose ring, and she was also very rude too trying to justify her ugly attitude giving a sorry excuse because it's Sunday and its "busy" that has nothing to do with it. We are all human and work on weekends and that's a very a sorry excuse ,that does not mean they have the right to be rude and refusing me a sale.Very poor customer service. If they don't like their job, they should look for a different one. Terrible experience, came with a positive attitude and came out with a very negative one. And I should've known better because as soon as we walked in all eyes were on us and it was giving a very racist vibe, no one greeted us and even tried to help us we had to approach someone for help. Oh and there's was a lot of dead fish in the tanks... I should've taken pictures.
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December 2022 by Alex W.
Everything about their "pitbull" policy needs to be revamped. By treating certain breeds of dogs differently because of their reputation, you are further adding to the narrative that certain dogs are dangerous. My dog IS NOT a pit bull and her vet paperwork backs that up, yet because she "looks" similar to a pit, she gets treated differently and gets locked up away from the other dogs for boarding. They also restructured all the pricing and now force you to play for doggie play time see more on that in the next section. I made a reservation for both of my dogs to stay in a suite. Not only did they change the reservation for my dog who they identified as a pit, but they didn't call me or contact me in any way. This isn't the first time they have done this to my dog either. I won't be bringing her back for them to watch. Meanwhile, on the way out of the store, my lab mix is almost attacked by a German shepherd being trained by a Petsmart employee. If you love your pets, seriously look elsewhere.
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November 2022 by Lynn S.
The friendliest of folks took care of our two dogs. I don't think they could have been happy staying anywhere else.
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October 2022 by Amy McNabb
I took my baby girl here today and told them exactly what I wanted they agreed left her at 1pm got her back at a little after 5pm got her home and guess what her nails are not grinder and her fur is gapped in places and I paid a hundred dollars for this never again
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September 2022 by Jerry D.
I have been going there for many many years and I give him an A+ great work people. I'm sorry so many people experience so many problems in life but this business is a fantastic place to have your animal groomed or even a medically taken care of.
