August 2022 by Kevin S.
I hate to give 1 star. That means the place shouldn't exist based upon service and food quality. But here we are. Tonight I was a second off becoming the lastest viral video. Had I asked the manager even one more question, she gave me the look and tone, that said "I wish you would ask me one more time".Hi Yelpers! How are ya? Me you ask? Fine. Been better, but that I have strength to Yelp, things are actually awesome. First to put this spot on the radar, but as a cautionary tale. Never again. Why do most of us eat out? Well 1st, because we have earned a bit of fetty, guopo, chedda, moolah, Robert Dinero, money, and we're not in the mood to cook. Well that's me anyway. Secondly, we're hungry. Next, we're hungry. Cue up Yelp. Last time in NE mall I saw our old Pizza place was replaced with a Sbarro. My first choice was Heavenly Crust Pizza, but wanted to check out Sbarro.Get dressed, drive to the mall. Park, walk, walk walk to get me some Sbarro's pizza. So I get in the mall, it is 7:04 p.m. Sbarro closes at 9. I never like showing up in the last hours of business. Businesses are staffed by humans, with lives, so I do not order food in the last hour. They have to clean up, and close up. But 2 hours out? Plenty of time to make a Pizza. Stepped to the counter, said Hi, how y'all doing. Would like to order Whole Pizza. Menu has it up there that you can, so that was my pick. Manager looked at me and said, we have pepperoni and cheese. I was like, Um, I would like a Supreme, with veggies. She stopped me and pointed at the cold pizza menagerie under the lights and was like, we have cheese, and pepperoni. I then asked, so I can't order a fresh one. She said one last time. We have cheese, and pepperoni, this time with a wry smile, and a sarcastic tone of "what part of that did you not understand?"I am retired. I worked from 8 years old cutting grass in the summer for money. I went to the cotton fields in Mississippi as a teenager to buy school clothes and shoes. I served in the US Army a decade, then in my career. I retired at 56. Now at 57, I spend money on conveniences as I see fit. Had they been offering me free pizza tonight, I would have declined, because I wanted hot, fresh pizza, with my choice of toppings, and I had oodles of green to give them, plus a tip, for the service and pizza. You can't charge me full price for anything not to my liking. I didn't fill out an application to work at Sbarro, nor did I interview with Sbarro, nor did I sign up for a shift at Sbarro. I am the guy on the other side of the counter, with a smile, a greeting, an appetite, and money, merely asking if your store can provide a good and service. Not demanding it, just asking. I only wanted to be a courtesous, generous customer. No demands, just an exchange. Even if corporate or the franchisee orders them to shut it down early, or try to move old stock, try that on folks that will accept that, and offer what you advertise to others. If customers don't show up to buy at Sbarro, we have no less than 10 more spots in a 3 mile radius of Sbarro to choose from, and that is just for Pizza. We don't show up, we aren't looking for another job, so never get the idea you won, if you slighted a customer. I said Thank you, you all have a great evening. I then left, called Heavenly pie from the mall parking lot. I ordered the pie I needed, drove the 3 miles, paid for my pie, tipped generously, and now here I sit full of deliciousness, thanks to the crappy service at Sbarro. I will admit I did see other locations pop up, and had no more than two stars, so this is partially my own fault. But this is a brand new location. You would think they would be open at least a month or two before they start slacking. But NooooOOOooooo! (do the sound in your head...NooOOOoooo). Yep, that one. You have to be as silly as me if you actually read it like that. Dad jokes for days. Well Yelpers. I do trust you, and it wasn't a lack of trust that made me ignore the bad reviews at other locatio