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December 2023 by Lee M.
Service is number one. From begging to the end nice, clean with a great waiting room. Very upscale feels like you’re getting quality work. No greesy smell wiggly chairs. No old grimy never cleaned coffee pots. This place cares about service,Highly recommended! If not I would blast them because I care about my hard earned money.
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December 2023 by Britton Fetter
Like many people, I hate having to take my car in for service. I am so happy that I took into the team here. Chris and Seth couldn’t have been more helpful. The service and customer service is amazing. I will highly recommend this location to all my family and friends. Thanks guys!!
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November 2023 by Cyndi Wallace
We have several cars in our family and have taken all of them to Caliber for auto care. Love the service! I've never felt pressured or felt like they were pushing services that were not needed. They take pictures and you can review everything from your phone. As a busy professional, this works so well for me as I am not always available to answer a call during the day. I highly recommend taking your vehicle to them for repair or maintenance! We will definitely continue taking our vehicles here!Services: Electrical repair
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November 2023 by Chelsey Scott
I love going to Caliber auto care, they're always so nice and fast. They do a great a job and they really help their customers. They patched a tire for me for free right before they closed without an appointment. And the customer service is consistent in different locations. Way better than a dealership. I've also had a lift gate replaced, brake inspection and suspension inspection and no one tried to get me to replace something I didn't need. They told me everything was great and I didn't need to fix either things. That is not the experience I've had with dealerships. I'll most likely stick to caliber auto care for as long as I can.
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November 2023 by Mark Reeves
I appreciate it when Caliber stands behind their work. They fixed our vehicle that was serviced a couple of years ago for an issue. The part they replaced went bad. They stood behind their warranty of 3 yrs/36k miles and we are back up and running. Great service!
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November 2023 by Austin Panzino
These guys are awesome! They always have time to help a customer, they are super friendly and super efficient. I trust them with each of my vehicles.Services: Air & cabin filter replacement
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October 2023 by Catalina Landon-Turner
Jason clearly knows how to hire people to create a family and not just fill a job position. This was by far the best experience I have had with a shop. Everyone, and I mean everyone, was top notch. Hailey and Chris? Two of the best customer service reps that went out of their way to make sure all of my questions were answered (and I had a lot), reassured me throughout the process, and continue to amaze me with kindness! It is for the people I will be coming back, as I am willing to pay higher labor rates for people who care. And this group of folks? They care a ton.Services: Transmission
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October 2023 by Michael Precht
Customer service was outstanding! Had a minor issue on one of my visits and raised my concern with Haley, one of the desk managers. She handled the problem immediately and deserves accolades! I'm now a loyal customer. Highly recommend this business!Service: Oil change
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October 2023 by Jacqueline Radford
If you need an honest, trustworthy business with top of the line caring employees then Caliber Auto Care on Hwy 26/Colleyville Blvd is your place. Exceptional service with more than fair pricing. The employees actually care about the customer. A special shout out to Chris. This will be my auto service company for life.Services: Electrical repair
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September 2023 by brandi M
My first experience with this shop I have to say I was impressed with the professionalism and cleanliness of the location and staff. Hailey was awesome getting me taken care of answering my questions and explaining the process. I felt comfortable with the price and believe I will be bringing my car back for any future maintenance needed. Definitely recommend.Service: Oil change
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July 2023 by Emma Hilliard
Don't let their friendly faces fool you. They rely on customers that know nothing about cars.>>>Total quote (for stuff I didn't need or ask for) came out to $1,637.08 +tax ...... And that's NOT including the one thing I asked for, for $170<<<Story time: My car had been misfiring, so I replaced all the spark plugs and checked the coil packs with a multimeter and they were all working properly. Misfire kept happening on cylinder 5 so I switched the coil packs 5 and 3, and replaced spark plug 5 again (in case of a faulty spark plug) .At this point, I went to caliber, and they said it was a spacing issue on the spark plug. I said cool, paid $80 and out the door I went. I drove about 5 miles and I noticed it was misfiring again. I thought "okay it must be the fuel system then". Red flag #1: they said it was fixed and it wasn't.I would have done this job myself, but it was a big job and I'd have to take apart the engine to get to it... So frankly, I didn't want to deal with it. So I went back to caliber to have my fuel injectors cleaned for $170 , but then a man came up to the front, who I assume was the manager, and told me "We don't want to waste your money if it doesn't fix the issue". And proceeded to recommend a compression test ($388), replace the ignition coils ($393), and/or replace the one fuel injector ($854). The man didn't even consider just cleaning it.By the way, I'm 90% sure that my issues would have been solved with just a fuel system cleaning because the car has been sitting with bad gas in it for over a month, but the man didn't seem to take that into consideration whatsoever. "I wouldn't want to waste your money [, so let's charge you $1,637 for things you didn't ask for]. " What an absolute joke.I'm never going here again.Ps: the front staff was wonderful, and I'm sure the technicians are great. But, the management is clearly greedy.
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July 2023 by I am Jungle
Chris was super helpful and friendly. Called him on a busy Saturday. He got me in/out in no time. The customer waiting area was very nice as well. I definitely recommend you bring your vehicle here. Thanks Chris. SeanJUNGLEBOXINGCLUB
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April 2023 by Jamie E
I recently bought a car from Carvana and this location was listed as a preferred vendor. My initial experience with this location seemed positive - clean environment, friendly people, shuttle services. However, I came to them for 2 items while under my warranty period which is rather short. 1) power steering and 2) my car was pulling to the right.They diagnosed my car and told me I needed an alignment (maintenance item) and the power steering line was leaking and needed to be replaced. My warranty covered their repairs on power steering. I chose to wait on alignment.Repairs were made but when I left I continued to hear the power steering. I returned a few weeks later thinking that the fluids might need time to get adjusted. At the return visit, I was told that the line had air in it and needed to be bled out. This was done but when I left it continues. The following week, I returned ( now having past my mileage window for the warranty) I was there mainly to do the adjustment but I wanted them to also look again at the power steering.A short while after my car was there, I received a bill for over 3k in repairs. No phone call - just a text link. They said that my strut was bend so they couldn’t align the vehicle and the steering pinions needed to be replaced. I immediately called them to ask why they are just identify that with the many visits I had already made to their facility. The service person Chris was surprised to know my warranty was as expired and said that the i pages looked different between visits and these were new findings. I pressed them to give me the same picture angles as they were not showing the same pictures or running same alignment reporta - virtually imposssible to say that things are were the same or different ,I told them to immediately stop work and I picked up my car. I took it to another repair shop nearby who evaluated my car - independently. They were able to align my car and their computerized reports were vastly different from the ones I had received at Caliber. I specifically requested them to look at my struts and steering pinion. They confirms as I had suspected - struts were not bent and pinions were not faulty.I will never return to this place. Looks are deceiving!!Service: General repairs & maintenance
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April 2023 by Moroni G.
Don't pay them for a diagnostic! They don't really check your car, they just eyeball it. I had a whole oil leak, but I didn't tell them because I wanted to see if they were actually checking. Unsurprisingly, they didn't notice a thing. These people guess what could be wrong with your vehicle because they're NOT experienced enough to know. Good mechanics are hard to come by. Listen to the other bad reviews on here, they don't fix the problem. Yet, they have the audacity to charge high amounts for labor as if they're experienced mechanics. Honestly, they deserve $10.00 an hour since they're still learning.
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February 2023 by J Waters
I've been going here for just about everything for the last few years and I felt I finally needed to rave about how much I love this place. 1. They text you a link with extremely detailed notes that include pertinent pics with concise descriptions of issues and recommendations. These notes look like something a internal medicine doctor would write, but they are easy to digest and are never condescending or pushy; they just lay out the issue and let you decide how to proceed. 2. The coordinators/front desk staff is so knowledgeable and helpful, and again never try to push anything on you. I'd like to especially call out Seth, who's been coordinator for several of my visits for his exceptional service. They follow up to help you digest the recommendations and are supportive of whatever you decide to go with. 3. They are always super fast. 4. If you do decide to wait in building, it's by far the nicest lobby I've ever seen for a car repair place;huge lux chairs, big inside playground, fast WiFi and beverages. 5. Veteran discounts . 6. They have no issue with you trying to find cheaper parts.I highly recommend this place for everything car related. I get my inspections, oil changes and major repairs done here and will honestly never consider going anywhere else in the near future. Unexpected car repairs are always a stressful site, but these guys make it a little more pleasant. I love how professional they come across on the technical side as well as how they treat you and talk to you. 5+++ stars
