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February 2024 by Trucker Bill
We were in town visiting our family, out running errands, and stopped by thus location for a simple repair.We were greeted as soon as we entered, and they were eager to assist us.The repairs were made, we were made aware of several promotions and offers that are offered. No pressure
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January 2024 by Bilal Siddiqi
The lady that was "helping" me was rude and should not be in the customer service or sales business if she is not willing to help customers especially when I was making a large purchase. To top it off she continued making back handed comments about not being able afford my purchases when I asked why I had to put down a deposit. I have had 7 (business) lines with TMobile for the last 8+ years and this experience has me questioning whether I should continue giving them my business.
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January 2024 by Dominique Richardson
The only reason I’m rating one start is because I was just there and YESENIA (DONT GO TO HER) asked me if I wanted to add any phone cases screen protectors etc I told her NO!!! This girl charged me for a phone charger $19.99 & screen protector $39.99 that I DID NOT ASK FOR! When I was checking out she said it was FREE and her manager waived the cost for them both.. well I checked me receipt upon arriving him and THAT WAS A LIE! I didn’t even kno she put the screen saver on my phone until a left. Y’all really have to WATCH them thoroughly even if u do decline! That’s theft and she needs to be fired!
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January 2024 by Jose Lara
Be at T-Mobile is always interesting .
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January 2024 by Edith Fuerte
I went to upgrade my phone and Libia helped me out. She was very helpful and professional throughout the whole transaction. She did everything I asked of her. Totally recomend going to her!
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December 2023 by German Esco
Came in to the store after a underwhelming experience at a different location. Was promptly approached by Kevin and received outstanding customer service. He was very informative and thorough on current deals. Walked out convinced he gave us the best deal he could. We added a couple of lines with tablets. If you’re looking for actual customer service where it matters ask for Kevin.
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December 2023 by Tyreous Day
They solved problems I didn't even know I had! My kids loved the items they recommended, and I can honestly say that I am satisfied with my purchase.
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December 2023 by Alvarez Fuentes
Let me take a moment to express my utmost satisfaction with the exceptional service provided by Kevin at the T-Mobile store. From the moment I stepped in, Kevin's professionalism and knowledge were truly impressive. He took the time to understand my needs and preferences, guiding me through the vast array of options available.What sets Kevin apart is his commitment to ensuring customer satisfaction. He not only helped me find the perfect phone for my requirements but also went the extra mile to secure the best possible deal. His expertise in explaining intricate details and features made the decision-making process a breeze.Moreover, Kevin's friendly demeanor and patience created a welcoming atmosphere. He answered all my questions with enthusiasm and made me feel like a valued customer throughout the entire transaction. It's rare to encounter a salesperson who genuinely cares about the customer's experience, and Kevin certainly stands out in this regard.As if that wasn't impressive enough, Kevin surprised me with exclusive perks that added tremendous value to my purchase. His attention to detail and personalized approach truly made my visit memorable.In conclusion, I wholeheartedly recommend seeking out Kevin's assistance at this T-Mobile store. His professionalism, knowledge, and dedication to customer satisfaction make him an invaluable asset to the team. My interaction with Kevin exceeded all expectations, and I left the store not just with a fantastic new phone but also with a sense of gratitude for such a positive shopping experience. Kudos to Kevin for setting the bar high in customer service!
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December 2023 by PGR
From start to finish, Jeremy demonstrated a level of professionalism and dedication that truly exceeded my expectations. First and foremost, Jeremy's knowledge about the products and services was remarkable. He not only answered all of my questions promptly but also went above and beyond to provide additional insights and recommendations that proved invaluable. His expertise made me feel confident that I was in capable hands. What truly set Jeremy apart was his unwavering patience. I had several inquiries and concerns, and Jeremy took the time to address each one with genuine care. I want to express my sincere gratitude to Jeremy for his exceptional service. His dedication to providing top-notch customer support has left a lasting positive impression on me. In a world where outstanding service can be rare, Jeremy has set a high standard. I wholeheartedly recommend Jeremy to anyone seeking an exemplary customer service experience. Thank you, Jeremy, for going above and beyond. I look forward to future interactions with such a stellar representative.
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December 2023 by Ivan Henson
No matter how long your customer they never give you the discounts
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November 2023 by Joe x
Horrible service, had to go in 3 times in one day just to pick up my new warranty phone, can't give straight and honest answers, and the phone I got less than a month ago won't charge anymore.
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October 2023 by Jerry Brown
This T-Mobile is horrible pipeline rd location I went in trying to get help with my login since T-Mobile doesn’t have TVision and it’s now utube tv they told me they could not help me at all and the other guy chimed in with a hateful negative attitude and whisked me out of the store they were Indian descent I feel they were racist towards white people they were so rude and not helpful I been with T-Mobile since the conversion from metro cell never been treated like that in my entire time with T-Mobile well I went to the other location located on Precinct Line Rd.,ryner was so helpful helped with my login helping change my login. Got my YouTube up and running on my iPad iPhone, and my home ryner gets 5 stars and should be running the whole show in his region this young man’s customer service was beyond my expectations
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October 2023 by Susan Maples
I had a senior moment on my cell phone and thought I needed to go to the store for help. The guy there touched 2 buttons and it was fixed. I bet he laughed the rest of the day on that.
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September 2023 by Jackie Tucker (Jax)
Helpful, but a lot of people are there, good salesmen, but they are all over the place.
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September 2023 by Ricky M
I had a great experience after coming in to add a new line to my plan from a different carrier. The sales associate Amber at this location was extremely helpful in explaining all the options while guiding/updating us through the entire process of updating plans and upgrading on a new phone. Definitely an example of what great customer service is and a reason why I continue to be a customer with T-Mobile.
