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December 2023 by Mg A.
They had a representative said I got denied the loan but it show I had the loan they hurry close my account without telling me and put it in collections!
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September 2023 by Richelle Gaines
Poor Service
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February 2022 by Smoke Pop
Had the best experience with Cynthia and Mikaela..They deserve Kudos for fast and courteous service !! Well Done?& Thank You ladies.
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November 2020 by Sam S.
If you are trying to get a loan don't bother calling the Hurst or Lake worth locations. If you're looking for a friendly and professional place to bank with this is NOT the place. O and if you are looking to close your accounts get ready for the worst head ache.
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June 2020 by Tina D.
I just had to jump online and tell you about the wonderful experience that I had at this branch today. I applied for my auto loan online, which was super quick and easy. The following day TCCU called to let me know that I was approved for my auto loan and that I needed to head into the branch to finalize paperwork. I arrived at the Hurst branch were I was pleasantly greeted and asked to wait. The wait was less than 5 min before I was lead to Melyssa's office. Melyssa is the reason for this review. Melyssa was extremely pleasant and professional with helping us through the loan process. No more than 10 into my 60 min commute back to work the dealership called and needed more funding for TT&L. By this time the TCCU branch was closed for lunch. I was so nervous that I was going to have to make this trip again and that I would not be able to pick my car up that day. I left a message and Melyssa promptly called me back after her lunch. She calmed me and said she would get the loan amended and get back with me. I knew TCCU was closing early that day, none the less Melyssa promptly hopped on top of this task and sent out the paperwork via docusign for my hubby and I to sign. Melyssa then personally called me to ask that we promptly check our email and sign because they were closing in the next 10 min. We got the paperwork signed and Melyssa finished out our paperork prior to leaving! I am a new member and I am already thoroughly impressed with the level of service at TCCU, thanks Melyssa!!!
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May 2020 by William Wodmalo
Friendly customer service very helpful they really walk you in each Avery help you need
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February 2019 by B H
I could never seem to get timely service here. I don't know if it's that they are short-staffed or it's something else. I wanted to be a part of a credit union community, but I just found a regular banking institution to be much more efficient and better for me. Every time I tried to do business here, it seemed like I was late for work or appointments.
