Bristols
ApartmentsHours:
825 Norwood Dr, Hurst TX 76053 Hours
About Bristols
The Bristols Apartments receives mixed reviews from residents, with strong praise for the current management staff but significant concerns over recent changes to billing and certain amenities. Multiple residents highlight the exceptional work of the manager, Gigi, describing her as amazing, professional, kind, passionate, and a great problem solver. She is credited with improving the property, being attentive to residents, and working hard on both common spaces and individual apartments. Other staff members, including leasing consultants, are also noted for being pleasant, helpful, and providing wonderful customer service. However, there are notable criticisms. The complex previously operated as an all bills paid property but has shifted to a submetered system for water, electric, and gas. This change has led to financial strain for some, with reports of high and confusing utility bills, particularly for water, alongside substantial rent increases. Another common complaint concerns the lack of private patios for ground-floor units, which instead share a community patio area facing a playground; residents find this unfair given the cost of rent and desire more privacy. Overall, while the management under Gigi is viewed very positively and is actively working on improvements, prospective residents should be aware of the changed utility structure and the patio layout. Current residents are encouraged to be patient as management addresses issues within the constraints allowed by corporate policies.
Most Recent Reviews
March 2025
Silvia Is about the best manager that could've been there she has help me with a lot I moved here in December nothing was done now that she's there I have got a lot done if she was to leave I will follow her the best manager ever please please keep her she take care of business and her residents she cares keep her
October 2023
The manager Roxanne was very helpful. She answered all my questions. I am very pleased and highly recommend.
June 2023
The Bristol's has been an amazing experience. I'm so thankful for the amazing staff we have. Gigi is amazing, customer service is absolutely on point and is passionate about her career and towards her residents. Thank you for always being present in all situations we have had since you've started. Thank you Gigi
More Comments(35)
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- Hurst, Texas