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October 2025 by Christopher G
So,after many nightmare experiences at-“Insert every major pharmacy here” I have very high expectations of how a pharmacy team responds to requests,responds to customer service and just basic attention due to the amount of money and time we spend at these places! That being said this Pharmacy has done everything right! I will continue to go here. I don’t really understand a lot of of the bad comments. It probably is more of a crappy customer and not the staff because they’re never anything but completely helpful when I’m there.
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September 2025 by Thao Nguyen
Today I came to pick up my prescription I wasstay in line for a while longer than normal. They help the person in front of me. and when my turn, they help someone else and I believe I was there before him so I disappointed and left without my medicine i’m not happy with it. !!!My family been with this pharmacy for a long, long time. I think it’s time for me to move my business where else?
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June 2025 by Judith Sears
Always helpful and friendly at in Hurst!!
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April 2025 by Austin Jim
Elizabeth is the rudest person I've come across at a pharmacy. Every single time I come in she doesn't even say hello, no greeting, never ever a smile which I don't necessarily expect. I do expect common courtesy which is non existent with this particular tech.
I've repeatedly complained and I will not stop until her behavior improves or she no longer works there.
A pharmacy is part of patient care. People like myself come in with terminal illnesses and disabilities only to be treated like garbage by the pharmacy tech.
The rest of the pharmacy techs are nice and polite.
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March 2025 by Joelene Moore
The people who work in the pharmacy are all outstanding individuals. They are helpful, knowledgable, accommodating, willing to help anyway they can, and sincere. They always provide my furry little ones with a treat! All the pharmacists have watched out for me by knowing what medications I can and cannot take. My pharmacists are more important to me than my doctors. Thank goodness I have the BEST!!! Thank you all for looking out for me and my dogs.
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November 2024 by Grace
Today, 11-9-24 at 4:00 pm. I picked up my medication In the drive through. The experience was extremely upsetting being yelled at by Elizabeth who works in the pharmacy . She stated she couldn’t hear me so, that gives you the right to yell at customers when you can’t hear them? There are other ways to tell a customer that they can’t be heard and yelling is not the way, it was uncalled for and extremely unprofessional. I understand, this job can be overwhelming at times but Elizabeth where in your job description does it allow you to be rude to customers?
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September 2024 by Mary Ann Hubbard
I genuinely appreciate their efforts of going above and beyond every time. Thank you!
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October 2023 by Jesse T.
The descent for this location to being a terrible store since the Albertsons take over is pretty much complete now. You show up and the things that are on sale are empty on the shelves there's nobody around to ask and if you go to the meat department the stuff isn't there either. If you want to wait for a while they might bring out a little bit while everybody else is waiting too.And I just saw a couple of their manager geniuses blocking two isles while trying to put up a display.The Tom thumb fried Chicken which used to be really really good has been Albertson's garbage chicken now for a long time too. It is sad to see a long time institutions like Tom thumb go to seed. Even after Safeway bought them, Safeway retained the same level of quality and in many cases the Lucerne store brands were as good or better than name brand things. Plus, now when they have steaks on sale they have a picture of good looking steaks when you go to buy any they are cut in half sliced thin like something you would get at a dollar store.
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September 2023 by Michael B.
Major food poisoning from cod fish purchase in the meat counter at the Hurst location on Sept. 23, 2023. This item was in their weekly sales add but only one piece was left in the counter as the last one left and that there was none frozen in the back to bring out. Even though I was suspect the attendant assured me it was fresh. After purchasing it, the taller young man then said that there was a possibility there still might still be some in the back room and he would look. Couple of minutes later he comes out with a case of frozen cod which is what I ask had for in the first place. Then I bought five more pounds frozen which he magically found. Just to get rid of the one piece still in the counter, the contaminate fish was sold to me to get rid of it. Cod fish should never be put out thawed for more than a few minutes at the most. Yet Tom Thumb was selling it already thawed in the meat counter. End result, I took the thawed piece home and immediately fried it for lunch (well done). By Sunday afternoon I had full blown food poisoning that lasted for 10 hours or more. Throwing up, diarrhea, dry heaves and all that goes with it. Buyer beware. I am seventy seven years old and I almost didn't make it.
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September 2023 by Teresa Sprague
Excellent pharmacy!
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April 2023 by Anil Khuwaja
Good prices, less than other competitors. Good service
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March 2023 by Haley K.
This particular location has been here for at least 30 years if not longer. The store is clean, well kept, even though the outside somewhat shows some of its age. Plus it isn't usually busy, and staff is usually helpful when you need assistance. Tom Thumb as a whole will usually have some decent digital deals if you follow the adds and are willing to load the coupons on to your account ... either online or via the app ... prior to checking out with the items. Though I would not recomend coming here for all of your grocery items, just stick to those deals and hit up one of the other local grocery stores within 1-5 miles of this store. The main complaints I have with this location is while they open at 6am on weekdays, they don't have self check out going until close to 9am. They don't start prepping self check out until 830. Every other store I've been too between those hours will have self check out open right away and a cashier. Possibly start having the cashier start at 8am or 9am. Most folks coming into this location tend to be people running in for 10 items or less, and are trying to get to work or whatever else they have planned for their day. Which for those who prefer a cashier this is great. For those trying to come in & out quickly, which self check out is made for in my option, it can be frustrating.
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January 2023 by Kari M.
I like coming here cause it's usually empty... as others have said, I consistently purchase items just to realize they are grossly expired. They must no do enough business to warrant replenishing their stock. But this store has a problem with expired goods. It's exhausting spending $200 for three bags of food and coming home to see multiple items are expired by a few WEEKS!
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December 2022 by Brooke P.
Contrary to some others, I've always had a positive experience at this Tom Thumb. Pharmacy has a drive thru pick up which is nice when I don't have other shopping to do. My sister works at their corporate offices in CA and she encouraged me for years to shop with them, but the Safeway by my old house in Portland just wasn't great. We like the layout and selection and now they also offer the ready cooked meals for a quick weeknight option when I don't feel like cooking a ton. There seems to have been some turnover in staffing recently with a lot of younger new hires, but still see many of the regulars. In this day and age a little kindness goes a long way and I try to be friendly and thank cashiers and baggers by name, I feel like grocery workers are kind of like airline workers - not sure they deserve the brunt of our general irritation and we all know the labor market is super tight these days. Thank you for making a chore not too challenging - we appreciate you!
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October 2022 by Angela Batiste
Nice staff and they're always friendly.
