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July 2024 by Victoria Zamora
This place sucks The manager greeted my boyfriend left him hanging then went to help another customer. Then we had to wait over 20 minutes by the time I got frustrated and went to tell the manager something he’s like I guess I’m the manager, and you can leave now.The worst place ever for phone service !!!!! Yes I’m so over this place might as well be called the ghetto Verizon, needless to say T-Mobile is better and got better service. Thank you T-Mobile.!!!☺️
Update 7/25
Version store just called and threatened to sue for my legit experience. Go for it like I said I walked in and had the worst phone experience in my entire life.At this point I will stick with t mobile.♥️
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June 2024 by angela knabe
Isaac spent 2 hours helping me get a new phone and setting it up, he was very patient and informative with me. Thanks for the help :)
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June 2024 by Mari S
Take hours to complete an oder that supposed to be ready in a hour.
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May 2024 by Bia Torres
Don't go to that place, the saleswoman is a racist, she is Hispanic, but she is still racist with the same race. I went to want to buy a phone and she told me that she couldn't sell it to me if I didn't have a passport. I think it's stupid that they don't accept passports here. from other countries when it is a purchase and to check in the only thing they need is an identification there is no need to request a United States passport
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April 2024 by Jessica Gatica
The workers in this Verizon. Wow! They all helped me. The manager and the sales lady. Made me feel like a person not just another customer.
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March 2024 by Christopher Reneau
I understand there are rules and policies that the customer service people have to go by what I don't understand is why they kept telling me they couldn't help, over and over instead of helping me find a solution or at the very least be courteous while there telling me NO!
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March 2024 by Dillon Goff
Signed up for the internet and canceled the service after two months. Tried to return the internet box to the store per costumer service just to be told the store can't take it and customer service has to send a postage for return. For 9 hours while I was in the store I got told from both parties including a store manager and a customer service manager that I needed to talk to the other party then they wanted a pin to access my account which I never had. Without it I basically got the "not my problem" from everyone now it's been months and the box to return my internet thing never came now I'm being charged almost 400 dollars for this stupid box that I can't return because it's a problem I can't rectify because none of these people get anything done. I'm frustrated and tired of being told to go to the store just to be told talk to customer service. I want a manager to contact me so that this problem can be rectified because this is absurd and if I could I would rework your whole business to closed if this is how you treat people.
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January 2024 by Billy Dragoo
not a good place for customer service managers and staff treat people like they are a joke
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January 2024 by Billy Drago
not a good place for customer service managers and staff treat people like they are a joke
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January 2024 by Ben Wagner
Travel to a "Verizon Company Store" when apparently all they can do is sell phones? Was unable to transfer a my son's line to his own account in store. Even the number they provided wasn't useful. Ended up calling Verizon's general service line from home.
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December 2023 by Dawn Wench
Nice people. But do your homework and compare plans.
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November 2023 by Breanna Spinn
While we were here and unsuccessful in getting the help that we needed, we even heard and saw other customers who were having ridiculous problems. The store *employees* called the customer service line multiple times and even they couldn't get help and answers. From their own company. We experienced similarly being told different things from customer service than in person, because their systems don't line up properly. What a disjointed frustrating system. Verizon as a company is 0/5 would never ever go back even for free.The employees themselves did the best they could and were patient. No shade to them at all. I bet it's frustrating to not be able to help the people you're trying to help. 5/5 people who deserve better.
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November 2023 by Sahil Patel
Amanda and jessica went above and beyond to help me today, thanks for your professionalism
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October 2023 by Natalie Peterson
Verizon has to be one of the worst phone and internet companies. I placed an internet modem order to pick up at this store and was told I would get a text and email when it was ready. I got nothing. The next day I get an email from this store saying the order was canceled because it was never picked up. I call the customer service number again because Verizon does not have individual store phone numbers, go through the order process again and immediately get an email that my order was canceled because I didn’t pick it up. The customer service people had no definitive answers, said they themselves could not contact an individual store and could not tell me that a store actually had product. What kind of service is that? It’s infuriating how bad customer service is everywhere, this won’t change for these kind of companies because everyone needs phone and internet now. They lost me as a customer because of this but who cares right *sigh*
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September 2023 by stingray ampeg
To put it simply, the only time I ever bother to step foot in this store is when I need a good laugh. The discreditable customer service, the depths of representative ignorance, the deceptive business practices - all laughable. - 4 stars.
