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April 2024 by Jen B.
I went to get three fillets... two 6 ounce one 8 ounce the man behind the counter in the meat was the rudest person I have met. Everyone else here is so Friendly. They need to get somebody else behind the meat counter.
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December 2023 by Lucy C.
Christmas Eve 2023. Bought a jar of Miracle Whip and a dozen eggs to make deviled eggs. Ruined my deviled eggs. The Miracle Whip had expired in October. Tom Thumb would only reimburse me for the MWhip but not the eggs. That's wrong.
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November 2023 by David K.
This tom thumb has been here awhile, and usually not very busy. Usually well stocked, though prices tend to be on the higher side. We usually only come for the weekly ad items, like when they have sales on fruit products or decent prices on meat. For the rest of our items we shop elsewhere. Though we regularly have issues with their P.O.S. check out system taking off their own in house coupons. We've been told its better to scan our bar code in the app to guarantee coupons come off, but that has been more hit/miss than just putting in our phone number. Though with fruit we do have to pay close attention to the state of things that we get and sometimes check dates on the times we take advantage of dry good deals like pasta. As a lot of times it feels like things are on the need to eat it quickly stage of life. Which usually is fine because with having kids things like grapes, apples, strawberries, etc because we go thru that quickly between packing lunches and easy snacks at home.
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November 2023 by Meg K.
Had a little issue at self check out but was taken very well care of by their manager on Sunday evening. They have a very kind and considerate staff.
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October 2023 by Jesse T.
The descent for this location to being a terrible store since the Albertsons take over is pretty much complete now. You show up and the things that are on sale are empty on the shelves there's nobody around to ask and if you go to the meat department the stuff isn't there either. If you want to wait for a while they might bring out a little bit while everybody else is waiting too. And I just saw a couple of their manager geniuses blocking two isles while trying to put up a display. The Tom thumb fried Chicken which used to be really really good has been Albertson's garbage chicken now for a long time too. It is sad to see a long time institutions like Tom thumb go to seed. Even after Safeway bought them, Safeway retained the same level of quality and in many cases the Lucerne store brands were as good or better than name brand things. Plus, now when they have steaks on sale they have a picture of good looking steaks when you go to buy any they are cut in half sliced thin like something you would get at a dollar store.
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September 2023 by Michael B.
Major food poisoning from cod fish purchase in the meat counter at the Hurst location on Sept. 23, 2023. This item was in their weekly sales add but only one piece was left in the counter as the last one left and that there was none frozen in the back to bring out. Even though I was suspect the attendant assured me it was fresh. After purchasing it, the taller young man then said that there was a possibility there still might still be some in the back room and he would look. Couple of minutes later he comes out with a case of frozen cod which is what I ask had for in the first place. Then I bought five more pounds frozen which he magically found. Just to get rid of the one piece still in the counter, the contaminate fish was sold to me to get rid of it. Cod fish should never be put out thawed for more than a few minutes at the most. Yet Tom Thumb was selling it already thawed in the meat counter. End result, I took the thawed piece home and immediately fried it for lunch (well done). By Sunday afternoon I had full blown food poisoning that lasted for 10 hours or more. Throwing up, diarrhea, dry heaves and all that goes with it. Buyer beware. I am seventy seven years old and I almost didn't make it.
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March 2023 by Haley K.
This particular location has been here for at least 30 years if not longer. The store is clean, well kept, even though the outside somewhat shows some of its age. Plus it isn't usually busy, and staff is usually helpful when you need assistance. Tom Thumb as a whole will usually have some decent digital deals if you follow the adds and are willing to load the coupons on to your account ... either online or via the app ... prior to checking out with the items. Though I would not recomend coming here for all of your grocery items, just stick to those deals and hit up one of the other local grocery stores within 1-5 miles of this store. The main complaints I have with this location is while they open at 6am on weekdays, they don't have self check out going until close to 9am. They don't start prepping self check out until 830. Every other store I've been too between those hours will have self check out open right away and a cashier. Possibly start having the cashier start at 8am or 9am. Most folks coming into this location tend to be people running in for 10 items or less, and are trying to get to work or whatever else they have planned for their day. Which for those who prefer a cashier this is great. For those trying to come in & out quickly, which self check out is made for in my option, it can be frustrating.
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January 2023 by Kari M.
I like coming here cause it's usually empty... as others have said, I consistently purchase items just to realize they are grossly expired. They must no do enough business to warrant replenishing their stock. But this store has a problem with expired goods. It's exhausting spending $200 for three bags of food and coming home to see multiple items are expired by a few WEEKS!
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December 2022 by Brooke P.
Contrary to some others, I've always had a positive experience at this Tom Thumb. Pharmacy has a drive thru pick up which is nice when I don't have other shopping to do. My sister works at their corporate offices in CA and she encouraged me for years to shop with them, but the Safeway by my old house in Portland just wasn't great. We like the layout and selection and now they also offer the ready cooked meals for a quick weeknight option when I don't feel like cooking a ton. There seems to have been some turnover in staffing recently with a lot of younger new hires, but still see many of the regulars. In this day and age a little kindness goes a long way and I try to be friendly and thank cashiers and baggers by name, I feel like grocery workers are kind of like airline workers - not sure they deserve the brunt of our general irritation and we all know the labor market is super tight these days. Thank you for making a chore not too challenging - we appreciate you!
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July 2022 by Brooke H.
I usually love Albertsons /Tom thumbs I actually will drive out of my way to go to one but today I was highly disappointed. I bought these today 7/19/2022 started eating them and realized they had a foul taste well I take a look at the expiration and they expired 3 MONTHS AGO I mean come on that's a long time to not check dates on food I just really hope I don't get sick from these.
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July 2022 by Mark R.
In what is becoming a pattern, the store, while open at 6:20 a.m., had no cashiers this morning. Zero. I left my cart and walked out. I saw one guy with a Tom Thumb shirt stocking items in the bakery and another hitting on the Starbucks barista. Other than those two, no visible staff in the front of the store. This location is consistently criticized on the Nextdoor app. Those negative reviews are spot on. This place never really recovered from a management change a few years ago.
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June 2022 by Garry W.
Apparently it's ok to bring your dog in a grocery store and somehow it's not a health violation? I feel sorry for the next person who uses that cart.
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May 2022 by Julie A Rinaman-Starr
Michelle, in the Pharmacy is always so friendly and helpful!
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February 2022 by Michelle GZ
I would like to recognize the gal working in the bakery in Hurst on 2.19.2022! I arrived at 1:00p to pick up a cake and cupcakes that I had ordered for my daughter's baby shower which was at 3pm. When I placed the order I took in a picture of what I wanted the cake to look like but noted to the order taker that it needed to serve 20-25. The picture was of a smaller cake. When the box was opened to show me the cake it was just like the picture (size-wise) which was that of a smash cake. I was in panic as that was NOT the size I ordered. I was pretty upset. The girl working was quick to ask if I could give her a half hour or so to make me a new cake. She did that and it was PERFECT! I was able to have it in time for the shower.
She really saved the day for me! I don't know her name, but I want to say a big THANK YOU to her! Hopefully she sees this. ?
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December 2021 by Jerry G.
I've shopped at the Hurst Tom Thumb for many years and really enjoy this time of year when they announce their wine sale. I always stock up on wines during this time. HOWEVER, on Tuesday of this week, when I arrived at the store to purchase 2 cases of wine, I was "helped" by the most rude, hateful employee (Ms Beaty) I've ever encountered there. I asked if they had any Silver Oak Cab in the back because I wanted to purchase 2 cases. I was informed "no", what we have is in the cooler (2 or 3 bottles). After a few seconds, I asked "are you not going to offer to order it for me?" She immediately became hateful and actually barked out her statement to me saying "if I would give her time, she'd finish her sentence". Never been addressed like this before in this type environment. A few exchanges between us took place and then I told her I'd shop elsewhere and asked for her name. My time shopping at this store is done.
