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February 2024 by Josh Phillips
Ive been a client here for at least 10 years, the past year the communication has not been good. Wait times on the phone are often over 20 mins, if you message on my chart, it says someone will contact you within 2 days, been over 5 days now with nothing. It says to call, but you are on hold over 20 mins each time. Not sure if its under new management or what, but they need help.
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January 2024 by Mister Engaging
Dr. Khunti was friendly and helpful.
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November 2023 by I GZ
Staff were nice, respectful, and professional. The place is clean and neat.
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November 2023 by Lakeesha Seawood
Dr Lenz and her staff are wonderful. Patient and kind and always answers my question. Glad a good dermatologist is this close in Hutto.
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November 2023 by Carl Schock
Since the ARC website doesn't give me the option to review their central admin, I selected my clinic, Kelly Ln, which is actually quite good, if you can ever get to talk to them directly. The ARC phone system is a hot mess - you never know where you are getting transferred to, what number to call for specific information, and getting to talk to anyone that has a clue about YOUR care is very difficult. It seems most calls get routed to some central location, and by the time you talk to someone, they have no association with your care or even the specific clinic you go to. This has to be one of the most impersonal systems of care out there - they don't seem to care anything about me, but they certainly have an interest in my insurance. Again, love the Kelly Lane clinic, but the ARC system as a whole is disjointed, inaccessible, and seems uncaring. Just experience their voice mail system as a start - you won't get very far.
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October 2023 by Marrissa's World
I was there today to get my cyst removed I was nervous for the procedure, it was my first ever and I had the best experience! Heather the PA was fantastic and quick! Definitely recommend her for dermatology!
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October 2023 by Reema Garcia
Beware, they prescribed my family member a drug that they are allergic to which is well documented in their file.
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September 2023 by mazamin
Dr. Tashakkorinia patiently spent plenty of time with me to ask questions and answer my questions. She personally called me, in the next two days after the appointment, twice to discuss my lab tests.Staff were nice, and waiting time in the waiting room was reasonable.
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July 2023 by Fareed
The Customer Service - who set appointments definitely need "manners". They are rude, impatient with poor clinical behave. There must be some codes and conducts, how to talk with patient or patient repressive. I am shocked how these individual are hired and get paid!
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April 2023 by Maria Rosatto
My husband and I are new pts for Dr Niamey and she called in a med that I told her I had plenty 8 for which I didn’t have the dosage. Now 3 was later pharm is calling saying she called in husbands 3 meds which we also told her we had plenty
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February 2023 by Ross Kornilov
Had been sitting for over 30 min past my appointment time, watching Clifford.Service was actually really good. I guess it was worth the wait.
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February 2023 by rosa j.
Not impressed to say the least. Took my daughter here for her first newborn visit. They did not take any stress away for it being our first outing 2 days out from the hospital. They made the visit very stressful actually. They also made us wait an unusual amount of time, all for verifying insurance. We saw Dr. Hunt and it was very impersonal. I asked her about immunizations, I just wanted her input. I am not against immunizations, but she made it a point to just say that if we were not planning on doing it we would needed to find a new pediatrician. We will not be returning here.
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January 2023 by Danielle Rodriguez
I have sent multiple messages to the medical staff. They read it and never respond. Horrible communication and lack of professionalism. They do not care about their patients. I will not be returning to this location.
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November 2022 by Gwendolyn R P
Staff are caring and always trying to find a way to help take care of their patient.
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November 2022 by Daria Willems
I can't say enough about Dr. Hunt! We have been with her since the birth of both of my kids. She is an exceptional doctor!
