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November 2023 by Ricky Deel
Paul and joe are great to work with. Had my explorer to another shop where they replaced the same part 2 times and was about to the third. I decided to go to these guys in hutto to-get another opinion. Glad I did wasn’t the part at all the connector that plugged into the part was almost broke in two. I’m less than 30 minutes they had it figured out and parts ordered. A few days later was fixed no problems since. Other than the 1000$+ they charged me at the other shop. Now I have taken my car and my daughters car there for repairs. Thank you guys!Services: Electrical repair
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October 2023 by Nicole Lahee
This is a very busy shop. We have been loyal customers since 2016. Even on their busiest days, Paul finds a way to squeeze us in.Services: Air & cabin filter replacement
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July 2023 by Mike R.
My A/C went out in my 2015 F-250 Truck. I have been going to Austin Automotive for all service for my trucks now for the last several years. Paul gave me a quote back in June. It was an expensive repair that I had to wait to fix. Called last week to tell Paul I needed to fix the A/C and could he fit it into their schedule. I dropped it off Monday afternoon and within 24 hours, I was back in my truck enjoying A/C again. I highly recommend Paul and his staff for their great customer service and expertise in automotive repair! Honesty and integrity are core values at this location!
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July 2023 by Dawn ‘Mo’ Morris
Paul and his guys worked very hard in diagnosing an engine issue on my truck. It took a while (due to parts!…) but it runs like new. They are always willing to help out to get you back on the road.Services: Auto engine diagnostic
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July 2023 by Kimberly Denman
I had a good experience. The guy that helped me was kind and communicative. The quote they provided stayed the same, and they were able to repair the problem quickly.Service: Air & cabin filter replacement
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June 2023 by Lee DeLancey
I have been using this place for 10+ years. Paul is like absolutely awesome. He’s very detailed. He’s very honest he makes phone calls and let you know what the cost is. He let you know if somethings not worth fixing everything that they’ve ever done for me is on the money they’re not the cheapest they’re not the most expensive they’re right in the middle but they do an awesome job and I trust him with all my automotive needs as well as you should.Services: Electrical repair
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June 2023 by Yvonne W.
If I can give a negative. I would., Waited in the office for almost 10 minutes with no response or acknowledgment that I was there. Simple look at since my tire gauge has been popping on but it's good on air. Tried to call and got put on hold with no response. After reading the further reviews, I understand why this place gets a bad grade. Very much deserved and so much for a customer service. Don't bother to reply as your place has already been scratched off my list and hopefully others.
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June 2023 by Melinda T.
I had a bad experience at Austin Automotive a months ago. I was simply trying to get some help with my car while I was traveling the guy helping me was very rude showed absolutely no customer service or sympathy for my situation. my girls and I just left. I thought if this is how you treat people I can imagine what kind of work you do. appreciate the response wish you guys were this responsive in person. I just cannot believe your company did that to that ladies black truck then turn around and give her the truck with half the paint job if this was me I would be taking you guys to court. Ms. Mary C. my heart goes out to you. God Bless You for being a better person than I am.
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May 2023 by charles patridge
these guys are realistic the way they handle their business in terms of customer service.I believe they’re honest opening up front before they do any work(account ability) when your vehicle is ready it’s ready and if it’s not and it’s on their side they hold. To me is really hard to find good people these days and I’m very hard to please. So thank God for Austins Automotive Specialists Hutto…sincerelyPatServices: Steering & suspension repair
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May 2023 by Kim E.
WARNING!!!! DO NOT TAKE YOUR DIESEL HERE!They caused turbo leaks and transmission leak. They kept truck for 8 days for motor mounts. Every time I popped up over there to check on my truck they were not working on it and they quoted me a price and charged me more when I finally got my truck back. Now I’m left with issues I never had. They could have just called me and told my they didn’t know how to work on my truck and I would have gladly picked it up and took my truck to a diesel mechanic that knew what they were doing.
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May 2023 by Willow Layne
Had spark plugs & coils replaced and an oil leak repaired. They did an awesome job, got it done quickly, & communicated well. Priced comparably and all very professional.Service: Engine repair
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May 2023 by 2 J.
paul and his crew are a great team they always take care of our trucks
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April 2023 by gman1959er
I went Monday to a Chevy dealer and they told me it would take 4 to 5 days to repair my AC. Austin Automotive did it in 2 1/2 hours. Great service and great people!!!Service: A/C installation & repair
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April 2023 by Austinite
I'll never go here again, horrible experience. Stay away form this dinghy crooked place. Very unfriendly with little to no greeting when I arrived. I knew it was the ballast for my driver side light but was still charged a $79.99, which I was not informed about before hand, for diagnostic fee when I refused service when quoted approximately $650 to replace the ballast. Finally when picking up my car I noticed the hood and truck were not latched which could have ended in disaster if the hood blew up while driving. I will never recommend anyone to this place!Service: Electrical
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April 2023 by Bill D
Repairs were timely and reasonably priced. My thanks to Joe and Paul for providing me a lift home after drop-off and pick-up when car was ready. I had no way to get to and from during this repair.Services: Steering & suspension repair
