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February 2024 by Tobey C.
Have you ever tried to call this branch and reach someone on the phone? I have and guess what? no answer. All I get is "Wow! Our bankers are busy helping other customers. Good-bye" and the phone disconnects. Have you ever been able to walk in and get help? Well, we have tried that too. Its impossible if you don't have a scheduled appointment. The customer service is non existent. They are closed on Saturdays and the ATM is usually empty or just not working. Everything about it sucks.
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February 2024 by Foster Hooks
This Chase bank location has a criminal working as an employee. Someone on the inside tipped off someone else waiting in the parking lot to tail me after I made a large cash withdrawal. They broke into my vehicle and stole my money when I stopped to get gas at the station close to my house. Employees at this location need to have their phone correspondence reviewed for suspicious and illegal activity. Can no longer trust Chase and removed the remainder of my savings to a credit union the v very next day.
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January 2024 by Desarae Lawrence
ATM wasn't working but teller was nice
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December 2023 by Bryan Benjamin
ATM does everything but take deposits or give out cash.
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December 2023 by Erika F.
This review has been a long time coming. Like many others leaving reviews on this location, I share the same sentiment. The far right ATM machine almost never works. The screen is often unresponsive to touch or it just straight up won't accept cash deposits. The problem is this is often the only ATM that's open when the bank is closed. When my husband reported the malfunction of the ATM, it was treated with a very laissez-faire attitude and he was basically told well it sometimes works... I'm probably going to withdraw my money and bank elsewhere at this point. We shouldn't have to be driving all the way to Round Rock or Georgetown to have our money handled more effectively. If any of you have also had issues with this branch, please also apply some pressure to the staff inside the store and if they don't listen, note their names and report them to corporate.
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December 2023 by Zachary Gonzales
Worst chase around I've been with chase for a long time and this chase location is the worst! ATM is always broken and they are always way under staffed!
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November 2023 by Jason Cuellar
Tim is a horrible business banker. As a long time client of chase, this was my first time opening a business account. He never put in the offer that chase advertises everywhere for a $300 bonus for signing on.Chase doesn’t care about the customer at all. Go bank with a credit union or someone local with lower interest rates and a banker that will actually look out for your best interest.
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October 2023 by Renee C.
ATM never works! Even without lines, the drive-thru service is always slow. This location is a constant inconvenience!
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October 2023 by Martin Vargas
People are nice. But the atm is always broken. Lines are slow. They just remodeled 3 months ago but if chase can't fix their atm, get your money out.
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August 2023 by Nahla Rose
Went to cash a check and the teller had no care just past me the money, didn't count it or offer an envelope. RUDE!!!
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June 2023 by April Dietz
Do not bank here if you struggled with any credit issues in the past. They will close your account (mine was only a savings account) with no notice, the only reason I found out was because I couldn't access anything online anymore. The lady I dealt with when opening my account was nice until she saw my credit. Then she seemed rude to me and overly nice to my finace who had better credit. Would NOT recommend this bank to anyone ever.
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May 2023 by Jason Ballinger
The staff needs to focus on the customers not socializing. Lack of good management shows at this location. This branch does NOT offer business banking services.
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January 2023 by Chief Neef
9/10 times the ATM isn't working. All the money JP Morgan has and they can't get a new ATM for the Hutto community.
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January 2023 by Laurie “Blondie” Pruser-Stockman
Always friendly. In my 4 years, only 2x has the ATM been down.
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May 2022 by David Aguilar
Only open Monday-Friday while others stay open until 2 pm on Saturday's…
