Covert Ford of Hutto Parts receives mixed reviews highlighting both strong customer service and areas needing improvement. Many customers report a great experience with the sales process, noting professionalism and helpful suggestions that make purchasing easy. The service department is also praised as great when appointments are secured, with friendly and helpful technicians and receptionists who provide detailed knowledge and keep customers informed. The waiting room is described as relaxing and comfortable. However, significant criticism is directed at service department communication. Customers report difficulty speaking to a service advisor unless a vehicle is actively being serviced, with calls often going unanswered and unreturned. For regular maintenance like oil changes, the online appointment system works, but for other issues it is challenging. Some note that while service is friendly, communication on wait times can be poor, leading to appointments taking several hours without updates, which customers find inconvenient. Despite these issues, many customers are very pleased and highly recommend the dealership for its outstanding customer service and dependable quality of work.
Great experience, Kris was easy to deal with answered all our questions and got us through the sales processes without issue and with great suggestions.
July 2025
Friendly service, but could be better at communication. I checked-in to my regular service appointment, but waited hours without an update on the status of the car. In the end, the regular maintenance appointment took more than three hours and I could have used my time better knowing how long it would take ahead of time.
December 2023
My son Anthony Favors is a great salesperson he always takes care of me. He rolls out the red carpet for all of his clients.
