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February 2024 by Andrea Grady
Robert was amazing!! I had the best customer service! He was very knowledgeable and friendly.
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January 2024 by Slam Junk Removal
Great customer service Professional, Fast, and efficient.
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January 2024 by Carlos Huertas Rámirez
Not friendly. Terrible service. You really need to do something with that guy at the front desk . Terrible mood and you will be loosing customers. Or maybe you don’t care at all .
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December 2023 by Levi Pack
Took my truck there after it failed a state. Mike was very helpful and indicated that the previous inspection was false. Thanks Mike. Mike took extra Care to go out of his way to come and deal with my issue which he did not have to do. He read the report and actually came out to my truck to clarify the issue.
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December 2023 by Joe Reyes
Courteous, friendly, and backup everything they do and say. Straight conversation.
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December 2023 by JSH
For a flat tire they told me to drop off vehicle and come after next morning and when I went in at 9 am they told me next is my vehicle. After 4-5 vehicles and 3.5 hrs of wait, they told me next is my vehicle. Would never recommend or go again for any repairs.
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December 2023 by Chris L.
Drop my work van off to get and get oil change and to see what the sound that was coming from my exhaust was. They called back about 4-5 hours later and said that it was just my "tires" making the noise and that they were pulling my van in now to get the oil change done. Called back a couple hours later to see if my van was done and the guy that answered the phone seemed to have no clue of what's going on with my van. He also sounded very intoxicated. Called back a half hour later and got the same guy and this time he let me know that he didn't have any record or idea of my van. I said I'd be right there after this. Pulled up and my vehicle was outside. Went in and he totally looked inebriated and then went out to the garage when I told him my van was sitting outside. He came back and said oh I didn't know it was done or here because they had the paperwork out there. Got to van and my tool box was clearly moved from where it was when dropped off. Luckily none of my tools were gone. Got into my van and noticed that there was no new sticker saying what mileage I should bring it back in for service. Start to pull out of the parking lot and it was making weird noises it totally wasn't making before. Got home and there is something leaking for it now!! Going to have my company black list this place after this!
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December 2023 by Mai Ling
I initially brought my vehicle to the Stonehill Pflugerville location was told by that manager that it would take 2 days before my car would be looked at and had to leave it there. In the interim, I called the Hutto location was told my car would be looked at that same day so I drove to that location met with your Manager Robert he was very professional, respectful and courteous throughout my all visit. He had his technician pull my vehicle into the bay to start the process of diagnostic which I was quoted much lower than originally at the other location. Robert and his team diagnosed and repaired my vehicle less than 4 hrs. Thank you again Robert I will definitely recommend your location.
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December 2023 by Sam Abbood
Worst location ever, don’t waste your time , especially the guy in frontThe moment you see how heavy he is you know he won’t take care of you because he can’t even take care of himself , I would give this place no star, took my ford F150 for tire patch took about 4 hours and went flat again the same tire later in the evening, worst tires ever I will not take it to fire stone anymore they are not good at what they’re doing
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December 2023 by Wil Torres
Great team, friendly helpful and knowledgeable. You always anticipate things being pricey but they will set you up with the best options to fit your budget. Didn’t feel pushy in upselling things and the car was ready faster than expected.
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October 2023 by Justice M.
Come up with different excuses to not honor warranty, 50,000 miles on 70,000 mile warranty and refuse to honor, obvious they don't care about the customer, don't waste time or money here
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October 2023 by MOSTAFIZ RAHMAN
I had a recent experience with Firestone Car Repair when they quoted me $1500 for AC repairs, while another shop only charged $160 for the same service. Needless to say, I was shocked by the price difference. While I appreciate Firestone's expertise, their quote seemed significantly higher than what I ultimately paid elsewhere. It's important to shop around for auto repairs to ensure you're getting the best value for your money.
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September 2023 by Breanne Fontenot
Mike was amazing, he helped get my tire back in working order in just a few minutes. Everyone working was professional and friendly but shout-out to Mike for taking care of me so quickly! Y'all saved me today!
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September 2023 by C S
When making an appointment, the date and times should be more accurate. Made an appointment a few days ago, got a text confirmation yesterday, to get here and be told that they can't get to it today, and that the tech leaves early. I would have liked a phone call to let me know not to make the drive if I wasn't able to be seen today. The employee even said that appointments shouldn't be made online due to the availability not being very accurate. Online appointment scheduling is very convenient, but not when it doesn't work, or worse, when it's useless like today.
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August 2023 by Anthony Shaffer
Made an appointment online. Got the confirmation it is good to go. Of course when I get there immediately I am told they can’t do it and they emailed me 3 times to call to confirm. Never received any emails about that.Why do you have an appointment calendar if you can’t go by it. Why is it confirmed online but a different story in person.Save yourself the trouble and go anywhere else.