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August 2023 by Ken G.
DO NOT EVER USE THIS BRANCH!! they never answer the phone when you call. Then if you need any help the fine you the run around, or set appointments that they don't follow up on. The manager here is a whole different story. She does not deserve her position
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September 2019 by Candice M.
This bank needs to get better hours. They close at five so most people that get off work then can't even do their banking. Also today I went to go get money from the drive-thru and I'm not sure why but it seemed like there was only one person working. That only person working was visiting with somebody in the lobby the whole time myself and two others were waiting in the drive-thru to get served. Terrible customer service. My advice, choose another bank.
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January 2019 by Adam G.
Have had a business account here for 20 years, and the service continues to get worse, and now they have shortened business hours on Friday's to shut down at 5pm. Horrible business practice for a bank! Between high fee's, bad hours, and their server always being down, I'm moving my accounts to somewhere that's locally based and actually cares about business owner's needs.
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March 2018 by Eddie K.
I can't use the language I will like to use to describe how horrible the services at this location. I have been to other regions branches they seems to do a pretty decent job of servicing their customers. They want you to call ahead if you need to get change for your business, if you don't they will not give you the change. Unfortunately we have too many account with regions bank that we cannot cut ties with them. I drive to round rock or the one off wells branch to make my deposit instead of this branch.
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November 2017 by Jason P.
This branch consists of retarded bankers that even though im a high net worth business man with high credit and a lot of money and would likely be at the top ten best customers with revenue exceeding 10 million dollars - they closed my bank accts without letting me know because they suspected i live in a diffrent address then then the address on my driver license. If you like to do business with patty - imbeciles bankers / that is your bank ! Huge time waste
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May 2017 by Shannon S.
Very bad experience with these people. Takes forever to get your Checks deposited also. (Days) Opened up an acct. with my son since he wasn't old enough. Showed his student ID, military ID etc. they took out $120 in fees saying it wasn't a student acct. when I went in and voiced my concerns and told them it was a student acct. she only refunded three of the $8 monthly fees. So, apparently their computers don't go back a year when the fees started coming out. Yet I can log into my acct. and see all the way back. Shouldn't the bank be able to see even more than the customer. Yeah I call BS on that. She didn't want to go back and refund the fees which were owed back to my son. Hope they feel good about taking my sons hard earned money. I immediately closed the acct. and went over and opened a student acct. with A+. Beware they will take your money!
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November 2016 by Stephen M.
Manager Alex was completely rude and unprofessional, accused me of writing bad checks, never returned my calls since, a staff member Andrea was also completely demeaning and should not be working in a bank. This was a horrible experience and because of it, the several family and friends that referred me to this bank will now be closing their account because of how disgusted they are with this behavior and the fact they have frozen my account and the money in it and will not let me retrieve it. This was a direct deposit that has already cleared and is posted to my account for days and i have to wait a week before being able to get any of that money which means i have none to live off of and can not pay my rent and this was all the managers choice to do so. They dont care. Would not recommend this bank
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March 2015 by Sir William M.
Best bank in Hutto. Hands down. By far. In big banks. Your just like a little fish in a sea. In small banks. You matter. Very friendly service. Trusted bank. I would never bank anywhere else.
