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November 2023 by Hi Thai
Lots of parking and store is clean. Emma is great to work with and she is informative, efficient, and friendly. My new home internet is working great. Thank you for the help!
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November 2023 by Jonathan Becerra
Hhheeello folks!Let’s see if we can keep this short, sweet, and simple. This T-mobile is a corporate owned store. Not one of those 3rd party own T-mobiles, where you can’t do much but start a new line. Corporate T-mobile gives you more options and access to your account so come to this for your phone services if you’re a T-Mobile customer.Lastly pay attention to what your rep. is saying so you don’t accidentally get stuck with a $360 bill opening new lines! ? they’re very transparent if you ask the right questions!
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November 2023 by Natalie Woods
Emma is OUTSTANDING, she deserves a FAT raise!! Not only did she make sure I got the best deal possible, she stayed late to make it happen!! #upgraded
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September 2023 by Kevin Caldwell
Emma, did an excellent job with me and my wife today..
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August 2023 by sophia russo
Eddie was so helpful and made sure everything was taken care of. I recommend this location!
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July 2023 by Kellie S
Staff is ALWAYS a joy to work with. Management on down always informed and on the same page. I’ve never had a bad experience and recommend this location to anyone.
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July 2023 by A. L.
I typically hold on reviews to give the companies time to resolve issues. I have been there multiple times and experienced and observed lazy customer service. No greetings nor willingness to assist. Today, I called for a simple question and was placed on hold for 55 minutes. I called back and asked for the manager, and the manager is not working. I raised concerns to another employee, and without sympathy, all I heard was an excuse. I will connect with corporate, and hopefully, these employees receive proper customer service training.
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July 2023 by ke sarran
Staff is ALWAYS a joy to work with. Management on down always informed and on the same page. I’ve never had a bad experience and recommend this location to anyone.
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June 2023 by Brandon Obregon
Jessica F. had me in and out of there in less than 10 minutes. Had issues with my SIM card and she replaced it and gave me a brand new screen protector that looks perfect on my phone.
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March 2023 by clark yoder
Emma, Linda, and the rest of the staff are wonderful this location. They will help you find all of your cell phone needs as well as home internet needs. Very knowledgeable and friendly.
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February 2023 by Janie Rhodes
My husband & I came into the store because of iPhone issues and we received helped from Eddie at this location. He was so awesome! He fixed my husbands phone so easily and also was very informative by showing us how we can fix it ourselves if we ever encounter this issue again. He was so friendly and just made our experience in store great! I highly recommend asking for Eddie next time you visit the store.
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February 2023 by Janie Morrison
My husband & I came into the store because of iPhone issues and we received helped from Eddie at this location. He was so awesome! He fixed my husbands phone so easily and also was very informative by showing us how we can fix it ourselves if we ever encounter this issue again. He was so friendly and just made our experience in store great! I highly recommend asking for Eddie next time you visit the store.
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February 2023 by Theodore Steadman
I’m leaving 1 star because I can’t get signal anywhere around the main shopping centers in Pflugerville. I’m considering switching to Verizon.
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January 2023 by UNCLESLAPPYNUTS
Bought a samsung a53 and its no better than the s9 I had. The cost alone is outrageous but when you find out that no charger is included (sold separately) and that there is no head phone jack, well that just adds insult to injury. Don't believe all the 4 and 5 star reviews you find on google as the a53 is at best unimpressive. Seems that samsung didn't learn from apple's mistakes.
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January 2023 by Tim Barry
Jonas did a thorough and complete job of bringing us back to the T-mobile family. He got us setup with new phones and everything we need. So glad to shed AT&T and their horrible cell service and equally putrid customer service. Thanks Jonas!
