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August 2023 by Tonyoke Engel
We had problems from the start, but the room and the location made up for it. By the time we checked out everything was straightened out.
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August 2023 by Jenn Robbins
Nasty, nasty and nasty. Dirt everywhere. In our room there multiple black mold spots. Q tips left on the floor. Toilet had poo still stuck to the bowl. Tub had so much hair in it. This room was 150 a night. Not worth it. I forgot to mention the smell. The A/C in our room barely blows.
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August 2023 by Jason Ruiz
Place is good. Cleaner than any place in the area. The gentleman at the front desk was helpful and courteous. I will definitely stay here again even tho it is kind of away from everything else. One of the only places that still does a continental breakfast.
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July 2023 by Lela Counts
This place is a joke. If you stay here bring your own towels. Here 5 nights and they cleaned the room once. Got pool towels to shower with. Stay somewhere else.
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July 2023 by Dolores Tovar
Disappointed for what we had to pay. First, I called to see if we could do early check in. Granted , I know that is not always the option but Holly interrupted before I could get the full answer and disconnected without even saying bye, thank you, etc (basic customer service etiquette). Secondly, when we arrived, the room was humid and the ac unit in room was disconnected. For a 3 person stay, which was indicated in the reservation, we only had one bath towel, no extras roll of toilet paper and the one on the roll was almost out, no extra linens or blanket for the pull out, floors were oily or greasy. Night attendant helped with what he could, but said they had no extra blanket for pull out. We had to pull a blanket from our bed so my son could have something to cover himself with. Breakfast was good, that was a plus. Unfortunately, when checking out, there was no one at the desk while guests were waiting to check out. As I left my cards in the basket, I called hotel to be sure this was all we needed. Again Holly answered and cut me off, asking for room number and if we had an email on file.Perhaps some customer training could be of some use or maybe hire individuals that can concentrate on certain areas so that current staff are not overworked and apparently overwhelmed. Won’t be staying here again.Noteworthy details: Don’t expect great service
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July 2023 by Eli H
I recently had an unfortunate experience with a hotel I had booked in advance. To my dismay, my reservation was unexpectedly canceled without any prior notice. It was quite disappointing, to say the least.As a traveler, I understand that unforeseen circumstances can occur. However, I believe it is essential for hotels to communicate changes promptly and apologize for any inconvenience caused. Unfortunately, this particular hotel failed to meet those expectations.I had been looking forward to my stay and had made plans accordingly. The abrupt cancellation left me scrambling to find alternate accommodations at the last minute. It was an inconvenience that could have been avoided with better communication.While I cannot comment on the quality of the hotel itself since I never stayed there, I can say that the lack of professionalism displayed through their handling of the reservation cancellation left a negative impression. As a result, I would hesitate to book with them in advance in the future.Edit (for the response since in cannot reply directly):I must clarify that I utilized my original number, eschewing any involvement with a third-party phone number. If it is deemed unsuitable to conduct bookings through intermediaries, then why are they conveniently integrated into specific websites? The reservation that was cancelled, mind you, had seem to have been nullified well in advance of my intended trip, rendering it virtually untraceable. It is self-evident that you are unlikely to locate such information. Consequently, I found it imperative to rely on the assistance of said THIRD PARTY to effectively resolve my predicament.
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June 2023 by ryan johns
Booked for May 20th. Drove 4 hours from home to stay One night. Arrived and the rooms carpet was flooded with water around 4pm. Completely soaked. Then as well the door would not latch and stay secured. Left to go eat and called back around 8pm. No fix for the door or the leak. Hotel hotel was out of rooms so They Offered to cancel the room and provide a future credit within a few days. Well it's been 2 weeks and haven't heard anything. Called them multiple times and same with the main customer service. No help. Would not recommend this location if you can book elsewhere. Had to drive back home as other hotels were also booked in the area. Terrible experience.
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June 2023 by Jynx 014
Coming from Oklahoma, and just one night here made even my friends who live down here sick. And the humidity in the rooms is insane, the blankets and pillows felt almost as if they were wet. 1/10 do not recommend especially for people coming down from more dryer places.
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June 2023 by K E
Experience is okay. Roomy rooms. They will knock in your room and enter if you didn't answer (was sleeping) to check if you want extra towels which I find weird since I was only here for 1 night.
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June 2023 by Caitlin Heyward
My family loves doing little get always to this hotel. The staff are amazing and always willing to assist with everything when a problem arises. Ms Holly and her staff are always so friendly when we come in. Each time we come it’s a different room which is so fun to experience. The pool area is very nice and my son loves it. Holly makes sure we have the pool towels at the ready when we are out there. Definitely worth the visit.
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May 2023 by Swana Owens
I have visited this Best Western serval times. And the Manager Holly Gross and her staff have been great every time I go. The breakfast is very good and the Hotel is clean. I would recommend there location to anyone that would go there.
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May 2023 by Margaret Clark
Yes I would highly recommend this place..the staff was awesome..the breakfast was also good. The room was clean..and my grandkids loved the fact it was 2 tvs..Rooms: The room we where in was very spacious and clean.. my grandkids loved the fact that there where 2 tvs and the staff was amazing and friendly
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May 2023 by Jason Kraus
I was disappointed that our stove top did not work, but they did bring us a 2-burner plug-in style to use that we were able to cook on. Holly was always friendly even though she was understaffed and had to run around keeping the guests happy, but her and Justin made sure we had plenty of towels and fixed the issues whenever they arose. Room stayed a comfortable 70degrees at all times.
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May 2023 by Brian Boyd
We Have stayed there many times without any issues. on our last stay there was a problem with the A/C in the room we booked, and Holly knew we were coming from Austin for Sandfest and was on the ball to inform us of the problem by calling us personally, and offering up another room (different type from the one we booked) at a discounted rate, Holly and the staff is always super friendly.This is our "go to" hotel when visiting the area, simply because of the staff. Believe it or not these little things can make the whole trip that much better.Thank you Holly and the staff at Best Western Ingleside.
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May 2023 by Jessica Ross 1 km light coloring videos
The staff are absolutely fantastic and make you feel at home and very welcomed!! They definitely go above and beyond to make you feel like family always!! The rooms are clean and smell great, the beds are extremely comfortable!! All staff hands down the bestest ever!!
