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April 2023 by Fred Eugene
The Ingleside branch really help me after I over reattached about charges being made to my account. The Branch Manager Celina Jones sat me down and went through everything to resolve the issues I had with my account and explained everything. Thank you for caring and most of all for having my and everyone else's backs that bank with Valuebank Texas!!! Thank you again Celina
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October 2022 by Big Daddy
Wow!!! Probably best customer service on the planet! Celina, Katherine and entire team are beyond customer focused! Great people, great bank!!!
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August 2021 by joy george
Pleasant & efficient assistance
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July 2021 by Lawrence Provins
Great and friendly customer service even for non banker visitors. Highly recommended.
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June 2021 by Rocio Morua
The customer service at this location is always great! The employees are very welcoming and friendly.
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June 2021 by Mel V
Great customer service. Anytime I have had a problem they fix it ASAP. Nicest ladies I have ever dealt with at a bank.
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June 2021 by Donna Loving
The ladies there are so helpful and nice.
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June 2021 by Emily Spooner
Always friendly and fast!
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May 2021 by rhonda payne
Love the girls there, always helpful and amazing, been banking with them since... well forever. Keep up the amazing work ladies.
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May 2021 by Krystal Mendoza
Awesome customer service!!!
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April 2021 by Teddy Tolliver
I have been banking with the Ingleside branch since the beginning of 2017. The staff here have been so awesome! They have made me feel like family with the care and kindness that they give! Whether at the window or in the lobby, I always come in to a warm smile and welcome! I know that they have my best interest in mind! I look forward to many more years of banking with them! A big thank you to the ladies at the Value Bank Texas Ingleside branch! Y'all are awesome!!!
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April 2021 by Andrés
This bank offers international, large/scale products with a small town, family-owned kind of customer service. Their products and offers tend to beat the market.Additionally, in spite of their operation being smaller when compared to the usual international banks (e.g., Chase, Bank of America) they always strive to be up to date in technology and security measures.Excellent institution overall.
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April 2021 by Rocio Guerra
The customer service at this location is always great! The employees are very welcoming and friendly.
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April 2020 by Brian Cunningham
Tellers are still passing pens and deposit slips thru the Drive Thru, defeating any procedures in place to stop the spread. They just don't get it.
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May 2016 by Olivia Smith
I have been banking at the Ingleside location for about 12 years now and have had a very positive experience. I have had many problems over the years that I have needed the banks assistance with and have had nothing but help from the kind ladies that work there. I once got a charge on my account from Africa and I worked with the manager Lucy to get those charges refunded to me and she even got me a Ingleside Mustangs card to replace my card that had been stolen. I frequently visit the bank to make my deposits and they have had different tellers over the years but they have always been polite and helpful, where I banked before was always trying to push me into a product I didn't need but these girls know their customers (first name greeting), it's simple and fast service. I once had the ATM eat my money one time, granted that I was not a happy camper about this the two girls in the lobby were courteous and explained the process to me, they were able to find out if the ATM had my money and put it back into my account within a few days. I have even applied for a loan in the past and I was turned down but the loan man did explain why and gave advice on how to build good credit history. This bank is not perfect as life is not perfect but they have always been helpful and treated me like a million bucks even though I am far from. Thank you for your service ValueBank Ingleside :).
