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March 2024 by Johns Thomas
The worst experience so far in renting a van! The service mentions 24/7 pickup and drop off, but when we reached the pickup place , the location was closed. None of the phone numbers work so you end up feeling completely helpless. We ended up getting the van 3 hours late from our pickup time, and that too it’s wasn’t the van we had booked for. They gave us an old van which had run more than 130,000 miles and was damaged. The speakers didn’t work, the dashboard complained of a flat tire everytime and the worst the van leaked wind inside making the journey on freeways loud! I would have gone for another service had it not been spring break. I request everyone to take this review seriously and look for other rental agencies especially when you are planning to travel with your friends or family. Worst customer service and outdated unsafe vans!
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March 2024 by Brigette Augustadt
My first rental experience with AVR.Ellana, at the front desk, was professional, helpful, informative and accommodating.The vehicle was pristine in cleanliness, a smooth ride on the road and affordable, my favorite type of rental.While my vehicle is in the shop, I’m looking to extend my rental or obtain new rental from AVR.
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March 2024 by Jim Hampton
this is by far one of the worst customer service experiences I've ever had. Made a reservation which was charted to my card about a month ago. When I had not recd a confirmation 3 days prior to picking up the van, I called. I was told they could not confirm they would have the van I had already paid for. In addition the woman I spoke to offered no help or at least an explanation. I then cancelled the reservation and while I rcvd a confirmation of that, I can not get an answer to when I will receive a refund. Unless you enjoy poor service and gambling on whether you'll have a vehicle or not, I'd stay away from this organization. kinda hard to use that word as they are far from organized.
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March 2024 by Paul Mussachio
Prepaid online for a van. They had none to give me when I showed and weren’t that helpful to figure it out. Left without a vehicle and had to make alternate arrangements. Three weeks later and they still haven’t issued a refund.
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March 2024 by renee Byrd
If I could give a zero, I would. PLEASE PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. The biggest SCAM of all. Let me start by saying the check in process took over an hour and a half because of short staff. Secondly, we paid for insurance through price line and was charged additional insurance from them. Third, the van has lots of damages, even a cracked window; luckly we took pics. We wanted to cancel but we would have been charged either way. Fourth, you will be charged for after hours fee on Saturday if not returned by 12 noon. You have to park at the airport, secretly and then your charged the airport parking fee which come from your deposit. We were told our van was not on full when we stopped to fill it up. You will lose your deposit because of all the undisclosed fees they dont tell you about. I have nothing but time, to discredit this company. Again. PLEASE PLEASE PLEASE DO NOT RENT FROM THEM. I would rather for you to pay the higher cost at HERTZ, AVIS, or BUDGET and be comfortable with the process then to lose $600 on a two day van rental.
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February 2024 by Sanchez Oscar
Ellena was very helpful, answered all my question had no issues with the rental service at all, I’ll definitely be back!
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February 2024 by zach grantham
Ellana was very kind and her customer service was awesome.
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February 2024 by Ehab Fallah
Ellana provides great customer service. She always takes care of us whenever we need a van. I will defintely refer AVR to my friends
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February 2024 by Megan Peterson
Horrendous customer service. Charged me for extra insurance after I told them I was insured through my own company. Spent HOURS on the phone trying to get management on the phone to fix it. Management members (yes, plural) called me a liar because their employee insisted she didn't make a mistake. It ended with them telling me they'd check the security cameras to prove me wrong. I told them, by all means, check the security cameras. A couple days later they quietly processed a refund of the insurance charge, with no acknowledgement of their wrongdoing or apology for wasting my time and trying to gaslight me.As a completely separate issue, there was a serious safety concern: the windshield wipers didn't work. I found out when I was traveling with my children on a rural highway, in the dark, in freezing weather, when it started spitting rain and ice. I got a verbal apology for that after the fact.
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January 2024 by Devaang Soni
Worst Service, Worst Car and Worst Executives, Never go with this.
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November 2023 by Brandon Mack
Horrible company to deal with.If any of my companies ran their operations like this we would be shut down per American standards.They had contract's detailing the names credit card numbers, phone numbers just laying around in piles on top of their desk with absolutely nobody inside working. I assume these were people waiting to pickup their vehicles for the day.. Finally a lady came in and told me the VAN i had rented was not read and would not be ready. When i asked how long she said she did not know and to come back. I told her I would wait for her call but it was well after the place was closed.Absolute terrible company they have here. Hopefully my information didn't end up like the other renters out for prying eyes. From their location it doesn't look like the best people go there. I will be watching my credit card closely after attempting to deal with this place that's for sure.oh and they refused to give me a refund... I'll be calling my credit card company first before i attempt small claims court.
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November 2023 by Super Ethan
Horrible company to deal with. Will never trust them again.No VANNo PickupNO REFUND?Please read below or else you too will get swindledWe booked their largest VAN renal on labor day in advance for a company retreat in which all employees were allowed to bring their kids.When we showed up on time (2:00 PM) to pickup the VAN they did not have one available. They tried to tell us to come back in a few hours. but we all use UBER to get there. After explaining the situation to them the lady said she was sorry and that she would call us so that we could come back.at 5:00 PM with no call from them whatsoever we absolutely HAD to be at a conference in Austin at 7:30 pm So we ALL took our private cars (four cars total) and hoped and prayed we would make it on time.Did we make our conference? YES!did they ever call back? NODid we call to ask for a REFUND? YESDid they give us one? NO!Buyer BEWARE.This company is nothing more than SCAM artists. Do NOT trust them.
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November 2023 by Melissa Allison
This company charged me $75 for a fuel surcharge for returning the van with more gas than I had the day I left in it. They charged me $40 for being back at 12:03 instead of 12:00. They charged a bunch of fees that seem like they could be illegal since I paid taxes upfront and these fees were charged as taxes after the van was returned. Part of the van fell off less than an hour after I picked it up and if I hadn’t found it I know they would’ve tried to blame me for their van falling apart and probably charged me a crazy amount of money.If you value your money and good service, this place isn’t the place to go.
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September 2023 by DustinWh Laneyp
Everything was good until they get you card number was over charged and talked to customer service still didn't get the over charges back was left hanging. I don't recommend them
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August 2023 by david david
Absolutely The Easiest & Best Van Rental Company in DFW Area! AVR Van Rental Company Provided Our Family With a New Model 15 Passenger Van that was Clean, Spaceous and Ready for Our Vacation.AVR is a Wonderful & Reliable Van Rental Company that Has the Knowledgeable ,Courteous,Friendly and Dedicated Staff to Assist You in Your Van Rental Needs.We Had the Blessing to be Assisted by DFW AVR Location Staff Member, Ellana Johnson, who Puts The ❤ In Her Time Assisting Her Customers. What Makes DFW AVR Van Rental Company Stand Out Even More Than Great Vans to Rent is the Exceptional Sincere Assistance You Will Receive by AVR's Team Members Like Ellana Johnson. Go Try Out AVR Van Rentals Company for Your Next Important Event or Family Vacation Needs. AVR Vans Will Have You Driving Into Your Best Future With Personable Service.
