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March 2024 by Esme Silva
Out of all the eye places ive been so far this place has to be my favorite, and Melinda makes it much more enjoyable!
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March 2024 by Ben Nyendwa
First time here and Melinda was awesome and made our experience fun and easy. The whole staff is very professional. I highly recommend America's Best in Irving.
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March 2024 by Lala Lee
I love Glenda she was very professional and nice
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March 2024 by Christy Wilson
Melinda is super sweet and very patient.She made our time there with while.She educated us on our eyes and made us feel welcome please keep up the good work
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March 2024 by ian waya
My experience at Americas Best on 2626 N Belt Line Rd, Irving, TX 75062 03/20/24 was deeply disappointing, highlighting a severe lack of knowledge in warranties and a lack of customer service. Despite being the only customer present, I had to endure a 20-minute wait while staff engaged in idle chatter.Upon finally being seen, I was informed that I wasn't eligible for repairs due to not purchasing a warranty. Despite explaining that the defect should be covered under the standard warranty, confusion persisted regarding the difference between the standard warranty and the optional protection plan. Clearly states new glasses are warranted to be free of manufacturer's defects, which includes material and workmanship, for one year from the date-of-purchase.After much back-and-forth and wasted time, they begrudgingly agreed to address the issue as a "one-time favor," which I had to clarify was actually an expectation under the standard warranty.It's evident that the staff, including the managers, require comprehensive training on warranties and customer service to avoid potential legal issues. Although Paula at the store was helpful, I strongly advise others to steer clear of this establishment. Opting for a professional optometrist or online services would be a far more reliable choice.
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March 2024 by Gabriel Antonio Rebolloso Garcia
I am surprised at how unprofessional they are and how punctually they finish their work. I arrived around 5:52 with a prescription in hand and it didn't take me a minute to choose the frame I needed and since the ladies who work there were already asking me how they could help me, so I told them that it wouldn't take long. not even a minute to select the frame. Having it in hand, I went to one of the workers to request a quote with my prescription and she answered me bluntly that she no longer had a system because they close at 6. I came back on a Monday, but this was already a problem for me because my prescription expired the next day. following. For that reason alone I give them one star.
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March 2024 by Servando Cardoza
Paid for contact lenses and never received them, and they dont do refunds. I've been on hold for over an hour trying to find a solution. Reporting them to the Better Business Bureau.
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March 2024 by Joseph Coates
My first visit to this business was a questionable experience. I ran into some bumps in the road and it was difficult in the beginning due to human mistakes. But every business makes mistakes. What makes America's Best Eyeglasses better than other businesses is that when they make a mistake, they take care of you. They don't brush you to the side or treat you wrongly. The treat you with respect and they value your business and your time. I am grateful to the team at this location as well as David the Regional Manager for taking great care of me and for treating me as a valued customer. I will be coming here again for all my future pairs of glasses/checkups and I highly recommend this business to anyone reading this review!
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March 2024 by WANDA NICHOLS
I would like Everyone to know that this is the best place to come And get your eye glasses they give you A1 service, All the time. It starts from the manager Nay. The manager is so helpful she’s so involved and every time I have came she always has a good attitude, a smile and her whole staff follows. I love the atmosphere I love coming to Emily helped my friend and I and we had different situation and she was very patient. She still had a smile on her face and that just made me smile and I was like you don’t get that in all the businesses that you go to So I just wanna say I just really appreciate that. From the time you come into the door from the time you leave it’s always a great experience I do believe, it always starts from the top with a good manager You always will get good results from the staff. They All ROCK!!! it’s not only today that I receive exceptional service. All the time but today I had to let Everyone know America Best and irving is the BEST!!!! it makes you want to keep coming back Again Thank you.
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February 2024 by Ray
Emily S is amazing give that girl a raise!! …..Came again in January 2024 still such a great experience thank you Melinda, Rachel Dr. Opara and Paula ☺️
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February 2024 by Gabriela Tamayo
Melinda could really work on her customer service. If you don’t like working with people then don’t work in customer service. The way she asked my mom “glasses or contacts?” In the rudest tone threw me off. It was my mom’s first time ever getting an eye exam and her experiment there was the worst. It’s not what you say is how you say things, work on your approach towards people before you show up to work.
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December 2023 by Shon
CLOSED INDEFINITELY!I went there to have my eyeglasses tightened yesterday. This location has a note on the door stating it is closed until further notice due to maintenance issues. Everything is covered in plastic and drop cloths all over the place. It looks like a construction site inside, quite a mess. They should update their business status on Google so customers will know they are not open for business.
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December 2023 by shemeka thompkins
Melinda was awesome, I had a GREAT experience at America's Best! Highly recommended! And I was a walk in! ?
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November 2023 by Adam Padilla
Melinda and Nay gave me wonderful assistance. I was in and out in no time. They were fully aware of all my needs I didn’t even have to ask any questions. I will definitely return and will absolutely recommend my family and friends to go to this location. 5 stars is not enough I wish I could give more
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November 2023 by Ritchie Rangel
Julio Chávez and Samira are amazing. They helped me with a small set back but took care of me 100% I really appreciate them. I must mention that i have been coming here to the Irving tx location for the past 5 years and all I can say is positive things about this location :) ask for them when you come by!
