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September 2025 by Brianna Skinner
This place is hit or miss whether you get a good employee that cares. Extremely disappointed with how I was treated today. The woman at the front desk couldn't have cared any less that they completely screwed up. She couldn't have looked more bored with the situation. Awful experience today. Awful.
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May 2025 by Mavis
guys please dont trust this place! I brought my dog in and they told me all he had was a cough and a heart murmur that same night he had some sort of seizure and I went for a second opinion at a different place where i found out he has congestive heart failure, if i hadnt gone for that second opinion what would have happened to my dog? I also really dont believe that they take good care of their patients. A family friend of mine brought in a kitten they found and when they finally “got to him” he was dead. They were “very busy” but i feel they were closer to being neglectful in both situations.
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January 2025 by Christine C
I went to the one on MacArthur and was very unhappy with the vet. Techs were amazing. So I went to irving mall one and they were amazing!!!
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January 2025 by Felicia Lewis
I am very appreciative of the care/love you provide to my fur babies! Thank you again for all of your support, care and love you all provide.
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January 2025 by stephaniie. fr
For a “pet hospital” dont bring your pets here. Take them somewhere else.
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December 2024 by Yelinett Camejo
I have been coming here since I adopted both my dogs. The are not rude, but I always get upset when I go there because the doctor visits keep going up and up and I dont see them checking much. They usually feel their hearts and that is it! They dont check they paws, ears, eyes, teeth or anything else which is crazy to me, considering how expensive it is. The other thing that I dont like is that apart from them charging so mi h for the visit, they are also not clear on what your dog really has. I took my dog in today because he was losing his balance , had diarreah and was not eatting and all they did was take a fecal sample and feel touch his stomach. They sent me home with some medicine for his diarreah and a bill of $166. All that to tell me that he didnt find anything in his fecal exam . My dog is only 2 years old, he is a very happy dog at home, we feed him good, we take take of him and we give him love. I have never seeing him like this before and it is really scary. I also had to buy a de-wormer on the side that treats all 7 types of worm infections and they they offering one for $90! Crazy!. I will still go back because everywhere else is more expensive but come on guys! $70 for pet visit and nothing is done.
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September 2024 by Robyn Baize
Monse is an absolute delight on the phone. She helped me figure out a microchip issue fast and effectively. 10/10. Thank you so so so much.
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September 2024 by Melissa Hardin
Banfield has been a blessing to our dog Sunday. I’m glad I found a trusted veterinary that provides updates during each visit, appointment reminders and remembers my dog by name only after two visits. All the staff are so friendly and love on my baby girl Sundae at each visit.
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August 2024 by Ludivina Reyna
Miley really loves going there because she gets the princess treatment and everyone loves her too much. Everyone is super friendly and the doctors are awesome.
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August 2024 by lakshmi chandrabhanu
So, being newly accustomed to our family pet's diabetes, having been off to college and not really being present to hands-on manage our family dog's diabetes, I believe it's absolutely normal to have a lot of questions. Lydia, the Manager of this location has stated that the chief of staff has made it apparent to her that even for questions regarding my dog's diabetes, I am to pay $67 every time I call them. Please avoid this location and all other banfields. Dr. Ortiz herself is great but management--not so much.
They lack empathy and an ethical standard of business.
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July 2024 by Mechelle (MeeMee)
I love coming to this location. The staff is friendly and knowledgeable! They take the time to get my family's needs and my furbabies are comfortable going here. All of my concerns are addressed in a timely manner and I've felt confident in the services provided for the past 9 years. We love Dr. Ortiz and highly recommend the Irving Banfield location. I had a horrible experience once when we went to Banfield at Arlington Highlands where a girl in the staff was horribly condescending, degrading, argumentative, and completely rude.
It was an instance when we needed to drop my babies off for boarding so we could travel and my youngest had 2 healing scratches that needed to get checked by Banfield to be considered healing. As a healthcare professional and attentive dog mom, I understood the 2 scratches were healed, but the girl at Banfield met us with a terrible attitude and seemed to just want to argue. Another tech at the Arlington location actually listened to us to address our concerns and the immediate issue was resolved. However, I did NOT feel comfortable or confident during that whole initial experience with Brandy, the first tech. It was absolutely, excruciatingly horrific and I still remember it from 1 year ago.
That said, I have NEVER experienced anything except professionalism and caring from South Irving 183 Banfield. Just wish they offered boarding.
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July 2024 by Mary Hughes
My pet and I were treated with promptness and friendliness upon arriving to Banfield Hospital by both the receptionist and the vet tech. Would definitely recommend the location in Irving.
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July 2024 by carrie boysen
Always there for my fur babies
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July 2024 by Leti Salgado
I love the treatment they provide to my pet. Kiri. Thank you. Bandied
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July 2024 by Susan Murray
Every visit to Banfield is great for us.
