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January 2024 by Rachel Rosenstern
We have trusted Dr. Croy, Susan, and Jade with our fur-babies for over a year now and it’s the best choice we could have made. Our two older dogs began having health related issues last summer and I’m so happy that we found this amazing team to help us through the diagnoses, the treatments, and ultimately having to say goodbye. I will forever be grateful for the care and love they provided my girls and the comfort they gave us in the end.If you are looking for a team who is knowledgeable and genuinely cares for your pets, I recommend Dr. Croy and team with no hesitation. I will continue to bring my other pets here knowing that they are in the best hands.
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May 2023 by Jo Jo
Luci was seen by Dr Jamie Croy and I couldn't ask for a more professional Veterinarian. I will continue to use Banfield Pet Hospital, Dr. Croy and Susan!Thank you both from Luci?⬛
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April 2023 by Antoinette W.
I noticed that this location has a few bad reviews so I wanted to come on here to tell you all about my wonderful visit my pup and I experienced. I was greeted by Susan was who very kind, patient, funny and caring. She took the time to explain the Banfield plans and benefits to me. I was then greeted by Dr.Croy who was very kind, thorough and knowledgeable. Not to mention we had the last appointment of the day so they were closing soon. So to still be in a great mood at the end of the day says a lot! There was a small but very understandable wait. The person before me had a sick pup and I overheard Dr.Croy answering all his questions and was very patient with him. One nurse even walked him around PetSmart to show him what he needed. As for me and my puppy, we will continue with this location. Give them a try!
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October 2022 by Rodney W.
Banfield is amazing the staff professional, knowledgeable and down right cool peeps. My furry bestie has been seeing Dr. Khan since moving to TX in 2015. He and his staff have always provide care to Lexie. If I freak out with a question the staff is able to answer to talk me off the ledge. I truly appreciate their genuine love of animals and care. I recommend this location and approve this message.
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August 2022 by Teniel Pace
Had my first visit today with our 5 week old puppy Prince and the ladies in the front desk were awesome and Dr.Z (I didn't want to spell your name wrong Doc) was awesome and friendly. Answered all of our questions and were very honest and direct. I love that. Prince means everything to me and they did a very good job treating him with love and care!! Thank you Banfield!!
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August 2022 by Norma Muniz
Waste of money . Bad experience with this insurance I have to wait another year to cancel this damn insurance after 3 years I can’t believe we can’t cancel at any time we are forced to keep paying for their bad service smh
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January 2022 by Erika “MSG”
They left my cat in his cage for four hours. They said he was too upset to be vaccinated after leaving him in there for FOUR hours. When I got him to the car, he was covered in feces and urine. My cat was traumatized by whatever happened there. I haven’t had any veterinary issues with this cat before.I called the customer complaint line but nothing was done. I didn’t pay anything because no services were rendered. Just my car, cat, and home covered in feces at the end of this visit. 0/5 stars would not suggest.
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August 2021 by Lena Seukunian
Good Vets and service.
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July 2021 by Yadira - Veronica Murga
I just want to say that Banfield @ Las colinas is the best Banfield in the country. We have lived in different cities from west coast to east coast and finally got back to dallas. We missed this team, Franky has been in Many Banfield a bit this location continues to be the best one. Dr Khan and his team is amazing. I am very thankful and blessed to live near by and bring my dog here.
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July 2021 by Ben Wright
Avoid this place. It is run by incompetent people. It took them over two hours to give my dog a rabies shot. They take multiple pets at a time and put them in a cage for hours until the one person that is working is able to get to them.
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July 2021 by Maritza Cerrilla
Dr Simón is the best. Very kind, professional and informative.
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May 2021 by Jordyn C.
I want to apologize to my pets for ever bringing them to Banfield. I have a close family member who is a vet. But he currently works at an emergency only hospital that can't give rabies tags. So I've been bringing my dog and cat here for shots for about 4 years. Didn't think it really mattered since they get plenty of attention when they actually need medical attention. I endured the inevitable pitch to buy wellness packages over and over because the place was convenient. Until I actually needed some help for my dog Lola.., It was time to buy Lola some heart worm/flea meds but my job prevents me from getting to the clinic during the week. I was going to call 1-800-PET-MEDS but somehow knew Banfield would be a pain about actually responding to the refill request. So I went to the clinic on a Saturday at least an hour before they close. I saw the tech talking at the cash register when I walked in. When I started walking to the clinic, she said they had closed early so I couldn't buy the meds. So I went ahead and called 1-800-PETMeds. After 5 days I finally called Banfield to see if there was a reason they hadn't approved the order. The girl who answered said petmeds had called to follow up earlier but the dr "wasn't there." Huh? Then for the next 10 minutes I got a string of excuses - they didn't get a fax, and they couldn't help if the dr was busy when the pharmacy called. They had been asking petmeds to send more faxes instead of just confirming Lola had a negative heart worm test on file. Got put on hold, different person comes back with more excuses. I pointed out that I could walk in at any time and the receptionist would sell it to me without the dr needing to do anything. So why couldn't they just call back and ok the refill on behalf of the dr if he was truly that busy. More excuses, they need the fax. I asked why they thought they'd receive a fax this time when past attempts didn't work. Did they confirm the fax number? Crickets. I finally got a "we'll ask the dr tomorrow." And I just said to forget it. They could have called petmeds about 10 times in the time they spent on the phone with me. But unless you're paying them I guess they don't care if your dog gets a parasite. Heck, that would be more money for them in heartworm treatment! I called petmeds and had the dr changed to the emergency hospital and by the time I called to give them a heads up the fax had already come. Again, don't know why I've gone there as long as I have but I'm going to show my pets more respect from now on. Very disappointing that they have such little regard for their patients' preventive care. So thankful I never had to rely on them in the event one of them got sick or hurt. My first dog had epilepsy and I religiously gave him meds twice a day for 13 years. He would never have made it so long with a place like this.
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April 2021 by Erika
They left my cat in his cage for four hours. They said he was too upset to be vaccinated after leaving him in there for FOUR hours. When I got him to the car, he was covered in feces and urine. My cat was traumatized by whatever happened there. I haven’t had any veterinary issues with this cat before.I called the customer complaint line but nothing was done. I didn’t pay anything because no services were rendered. Just my car, cat, and home covered in feces at the end of this visit. 0/5 stars would not suggest.
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March 2021 by Kevin Flores
My pet had a medical emergency and needed medical care asap. I call Las colinas Banfield and asked could be there without an appointment they said yes. When my girl got there they played fools and deny medical attention when they had already agreed to see my baby
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March 2021 by Samuel Blaze
Friendly and well informed staff.