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March 2024 by Servado M
This bank has a bunch of amateurs working here . So I had some fraud in my account so I had to lock my account but I never closed it due to me not being able to change my direct deposit! My direct deposit would go through my old locked account no problem for a couple weeks now. But I’ve been going to this branch to force pay my check out my Locked account . So I’m guessing the young lady amateurs they have working as tellers completely blocked the account from any incoming transactions because they just felt Like it!? I spoke to another Truist branch and the said they had no business doing that ! Now I have to wait a whole 2 extra weeks for my check that was suppose to hit a long time ago! Please do not go here ! I’ve never had a bad experience with Truist until I started going here! All because the rookies didn’t want to force pay my direct deposit into my other accounts ! The lady’s could care less that I needed my funds and they completely ruined my month. I have to pay bills I have to pay rent!!!! I have no time to wait for the convenience of this branches tellers!!!
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August 2022 by Ashutosh Sharma
Definitely not a good place to have business account. I was never told about overdraft fees($36) even when I opened the account in-person. Moreover most of the banks are not charging any overdraft fees. I was charged two fees of $36 each within the span of 3 days. First one for returned item fees and then overdraft fees. This bank charged overdraft fees for trial debit and credit transactions from other bank also. No response to my emails from local branch. Customer service is non existent - expect a wait of 45 minutes on the phone and absolutely unfriendly customer service folks. This bank look for creative ways to make money from their customers by charging various fees.
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July 2021 by Vijay Phaneendra
I have been to several branches. I felt very much uncomfortable visiting this branch. They are not helpful. Customer service is worst better visit some other branch.
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June 2021 by joe archie
As a New Customer, I'm Very pleased to say That Mrs. LIZ went over & Beyond with myself covering alot Business moves. She is very Bright when it comes to GOALS!!! Thanks Alot...
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November 2020 by aditya chauhan
nice people.
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March 2020 by Jim D
Worst excuse for a banking branch ever!!! They don't even deserve 1 star. That black man Alexander looked down on me like an elementary teacher prude. Saying this is a relationship bank. Then telling me I'm too much of a risk instead of saying professionally they cannot approve me for a checking account.
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January 2020 by Tony Nativi
Best bank! Professional staff. Always greeted and thank me for my business
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October 2019 by Helpful tips For healthy lifestyle and veg recipes
Misleading and dishonest staff. They promise things that they don't meet.
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September 2019 by Taylor Davis
Good service and overall great bank.
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April 2018 by Mo Alm
Don't deposit money here last Sunday i deposited 60 dollars in cash into the ATM and still not showing in my account and I got charged overdraft I called the bank and am waiting for an answer .
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December 2017 by Ajay Soni
The perfect business bank in and around Irving. Very professional in all aspects of banking.
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January 2017 by Lekeshia Banks
I have been a BB&T Customer for a while and visited several branches. I have never felt so uncomfortable than when visiting this branch. They offered me no resolution and treated me like I was fraudulently requesting a temporary debit card.
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January 2010 by Dan C.
I know why they failed. They have the WORST customer service (She put my name as Mike on the paperwork and told me to come back in 2 hours), they still process accts under the old Colonial paperwork. BB&T is a huge east coast outfit and the changeover should be quick and clean. 2 hours later I come back and paperwork is still messed up. Ana tells me to come back in ANOTHER 2 hours and I say NO. Fix it right now or I'm taking my money out of here. She "fixes" it with a bright red face in embarassment. I should have just ran. And they charge you $96.20 for your checks. Final Thoughts...I showed her my ID and she says Mike. WTF? Actually stoopid me.
