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December 2023 by R G
Very good customer service from people working inside the bank. The service is very good.
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October 2023 by Betty Gomez
I am new in Texas my son recommended pnc he likes them, I had Chase OMG that’s all am saying. I was greeted made me feel like home. I’ve been here almost 2 years per son request he’s been 22 years and PNC shout out to Emily who open my account and even going for credit card. If I had to rate her 15 and the other two tellers 10 they were so nice. So don’t move, I don’t drive too far??
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September 2023 by NIno Arzon
This is now a PNC Bank. I went to this bank in the hopes of setting up Estate accounts for my parents. At first, they were very nice and were willing to help me, but they seem to not know what to do or how to advise me.They told me they would look into it and call me back... One person (Emily) did call me back letting me know they are still looking into it but after that call I never heard from them again.I don't know if I would recommend this bank, but they need to read up on their processes, procedures, and customer service guidelines.
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September 2023 by Russ James
This pnc bank branch is Good... i can hardly believe it myself. Inside is very casual, in a nice modern building. The tellers stay busy, professional, and even friendly, while taking care of the wide-ranging requests of the customers.
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April 2023 by Shashikant Patel
Don’t go there 30 minutes before closing time if you want to get helped.Basically they were no help only because they were about to close, glad didn’t open an account.
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March 2023 by Maximillian Leon
Went for something as easy as a debit card replacement but the agent was so busy offering me a credit card that ended up putting a wrong PIN after I was very specific with the numbers, now I have to use more time to fix the PIN because it was not done correctly the first time
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January 2023 by Pancho Torres
Says their open but it ain’t and then since the transfer from bbva i have lost $1000 it’s not a good bank in my opinion and they started charging for having an account so that’s another negative for me
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December 2022 by Dwarakanathan Thirugnanasambandam
Short on staff. Appointment was provided at 1pm, but been waiting for long time as they were short handed. Cashier was courteous to let us know initially.After 45 mins of wait time told we won't be served inspite of the appointment. Boss is on vacation too so obviously nobody to manage.They lost a solid business opportunity now.
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October 2022 by Genaro Lopez
It's a bank. They do not open on Saturday.
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July 2022 by Alex Stine
Went in to get some cash out of my account and service was great. For the fairly limited staff this branch has, very efficient.
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June 2022 by Alex S
Went in to get some cash out of my account and service was great. For the fairly limited staff this branch has, very efficient.
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April 2022 by Mark Haskins
PNC in general is a horrible bank. I tried opening up a personal checking account a few years ago for a bank bonus and it was horrible that I just gave up half way. Multiple issues with logging in. I am now trying the same for a business checking account bank bonus and it's the same issues. Can't login online, had to go to the branch, Debit card came in 4 weeks later, and doesn't work. It's not just this branch, PNC in general is a terrible bank. Don't waste your time.
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March 2022 by Nedra Hines
I'm the Treasurer of a Toastmasters club and our account is with this horrible bank. The BBVA integration with PNC has been HORRIBLE!!!! Worst bank I've dealt with in my life! No one knows what's going on at all. I've spent 5 months remediating the most insignificant issues because they screw up everything that has to be completed. DO NOT BANK WITH PNC IF YOU CARE ABOUT YOUR MONEY!!!!! They're a HUGE headache Luckily, I closed my personal account and am now with a credit union. The banker at this location confirmed how customers couldn't access or see the amount of funds they had. DON'T DO IT.
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February 2022 by Vasu Pally
When it was BBVA Compass, was very good. Once it become PNC it's most horrible bank I ever saw . DO NOT BANK HERE, if you want to become a customer it's like stepping into mud puddle. Stay away especially Business Accounts. They don't have proper integration and evey question you need to make 100 calls and even though it won't resolve. Very poor customer service, very very poor online system, not integrated properly creates nightmare. *STAY AWAY & MOVE OUT*
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February 2022 by Ashutosh Sharma
Just stay away from PNC bank for any business account. Opened the account at this place. I need to literally call them multiple times to tell them to to do their job. Finally after 4 days ACH was enabled. Any time I do ACH- it asks me at least 5 security questions - color of the car, street where i lived 12 years back etc...ACH are not reliable. You don't know whether it will go or not? Moreover customer service of PNC is the worst among any of the banks. More than 1 hr. and 15 minutes of wait time. Customer service is totally clueless and hopeless. If you open a business account with them, you might be spending more time in terms of how to make this business bank account work rather than your core business. They have all sort of excuses for this sluggish service like BBVA merger etc...Business account is too complex - Pinnacle integration and all a lot of other stuff which is made just to get as much money from the customers. If you schedule an ACH transfer you cannot cancel it. Unnecessary limits are being put in terms of amount of money which can come in and outflow even for enterprise treasury account. Finally when I complained to local branch manager then I am being told "open account some where else...we are 167 years old bank"