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February 2024 by Fred
Read the 1 star reviews and that's what you get. This is a 1 star no more. Thanks for not refunding us when we didn't event stay there.
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January 2024 by Sabrina Masarik
They don't handle problems. When a customer complains about someone being too loud when your husband and your almost 18 month old is trying to sleep and they keep you up all night long. I told them if I have to tell them to tell someone to knock it off that I will have the police out here.
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January 2024 by Dillon McDonald
Comfy bed, lights all worked. There was a maxi pad taped to the door where the peak hole is, and the smoke detector was taped up with a bag. Internet kept disconnecting.Pretty good location though, kind of centralized to a lot of places
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January 2024 by RoD'z World
Great for
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November 2023 by Robbie Bostick
Room was dirtyFurniture filthyNo shampoo or wash
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February 2023 by Jose ST
They charge extra $40 if you check in before 3pm. Water at the shower was from cold to warm not as hot as i expect to be. Good location if you planing to travel. Near a walmart and the airport.
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February 2023 by 野村 直生/Nomura Naoki
The buffet breakfast was delicious.The buffet breakfast was delicious.
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February 2023 by Tom Curtis III
Caution, any extra fees they require are asked for in cash... Tax free for them, and they will not give receipts...ie, early check in, pet fee,etc...
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February 2023 by Hillary King
This property is no longer a Best WesternIt is a homeless crack property. They advertise free shuttle but actually charge $15 per day for parking. The room was dirty and we did not feel safe after checking in.
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January 2023 by Priyanka Thakur
The rooms were dirty. Stains all over the carpet. The hair dryer didnot work too. They charged us 45$ extra for early check in too. Ended up paying almost 145$ for a 6 hour stay. Wouldnot recommend it.
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December 2022 by jbar1055
Do NOT STAY HERE!!! It is now called The Red Roof inn & They do NOT honor 3rd party bookings as they should! I know someone who had to stay there for a day as a last resort and they are telling her that since she got the room online for 50 they are going to have to charge her a $40 fee. She borrowed the money and now they are telling her its going to be a $58 fee instead of the $40 they told her! Mind you she is a high risk pregnancy and just needs the room for today and had already paid. If she gets a refund they told her it would take a few days and she needs the room now. HORRIBLE service!!!!
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November 2022 by Cailey Cunningham
Misleading, disgusting, and sketchy. I booked this hotel through Hotwire and it was listed as a best western. I knew it would be an outside entry motel type place (which I don’t typically prefer) but considering it was under the best western name I expected at least a minimum quality standard. This is not a best western. This is now the Irving motel and it is not the experience I thought I paid for. When I walked in I immediately smelled a strong smell of mildew. There was a dark brownish splatter all over the wall behind the tv and a big concerning dark stain on the carpet. The carpet also felt slightly damp. I checked in by myself as a young woman and was very uncomfortable and had the gut feeling that I should not be there. I was in my room for all of 10 minutes before getting in touch with Hotwire to get switched to a new hotel. Luckily Hotwire has incredible customer service and took care of everything for me. Absolutely would not recommend if you’re expecting anything better than a typical seedy motel 6 type experience.
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August 2022 by Lyenell Madison
DON’T YOU DARE BOOK THIS HOTELThis place needs caution tape all around it, I truly don’t understand how are they still in business. My wife and I had a layover in Dallas and need a place to stay for a few hours. When we opened the door of “Room 130” it was a roach speed racing on the carpet and two others playing tag on the bed. We immediately informed the gentleman at the desk, he offered us another room (which anyone in there right would of said no too). We asked for a refund and took our business over to the Holiday Inn across the street. - You will not be disappointed
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August 2022 by Anthony Rivas
Stayed here for a few days back in mid-June with 2 friends. The location is nice, stayed here when it was a Best Western, but they no longer are. When checking in the guy helping us got mad we wanted an early check-in, only to get to our rooms and find one room had a stain on the bed, one room smelled like cigarettes, and my room the door frame was broken and the door would close properly. Having going back down stairs and explaining the issues the same guy moved us but first making a big deal about it saying “we can clean that if you want”… like no. Also, the licenses for pool and breakfast are under Best Western, no sure how legal that is if it’s no longer a best western. Wouldn’t recommend, stay literally anywhere else.
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August 2022 by Mr. Beall
They said they had a shuttle but it left 10 minutes before we arrived and would not return. $50 taxi ride. They said they had a pool. Nope on that one too. It is under repair. The room is filthy. Stains on bed spread and couch. The bath tub had water in it. I opened the drain and let it out. Won't stay here again.
