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April 2023 by Courtney Spiegel
Came in from out of town and got a truck from this location to finish moving. Chris was super patient as we had issues with our card due to being from out of town. Super nice the whole time as we sorted things out and willing to help out.
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October 2022 by Goodguy
Watch out guys, there are lots of hidden fees. They charged me $227/ for only one day rental of 20' truck for 100 miles of local drive.?
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May 2022 by Lily Herrera
I have rented a moving truck twice and by far Budget was amazing. Rented a moving truck for 3 days, the 16" medium truck for $86 and it was sufficient space, not to mention that price was transparent! Did not end up paying more like other places where you get told 1 price and then when you return its more. Uhaul would had charged way more for the size of my truck and tacked on more fees. The gentlemen in the front was super nice and helpful. Would recommend you renting here and will definatly always rent at this location!
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October 2021 by Carlos Recinos
At least it got me to my destination
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August 2021 by Sucess2024
Great service
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May 2021 by Ellen C
So fast and efficient. Nicest man ever.
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February 2021 by Charlene Brown
Horrible customer service
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November 2020 by Rebecca Porreco
So far, service is really good. They are helpful! I get my truck in the morning. So more to come!
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September 2020 by James Dean
Fast service
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July 2020 by Hien Su
The gal there was super friendly, our return process went smoothly. I'm also happy to see this store take all the proper covid precautions.
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September 2019 by Jane Halvorson
My sister and her husband traveled from Iowa to my house in the area to pickup furniture I was giving them. They reserved a truck through Budget for Labor Day, pickup at 11 AM. In addition, we had people coming to help with the move that we paid to do so. Imagine our surprise when we arrived at this location, and there was a sign on it saying they were closed for Labor Day. After spending over an hour on the phone calling Budget Customer Service, having them hang up on us multiple times, and basically say they would need to research and get back to us in up to two hours we gave up and went home. We ended up renting from U-Haul who were friendly, gave us a new truck, and some other free services. I think they felt sorry for us due to the circumstances. We never did hear back from Budget, but we basically had to call them back to tell them to cancel. Very poor customer service with this company. I would never rent from them again, and neither would my sister. They did not even know they were closed for the holiday apparently until after they hooked my sister into reserving through them. Buyer beware! Shame on you Budget! This could have really put us in a bad position had U-Haul not come to the rescue.
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September 2019 by Jane H.
My sister and her husband traveled from Iowa to my house to pickup furniture from me and take back with them to Iowa. They rented through this location because they were told they were open on Monday. We were to pickup the truck at 11 AM. Imagine our surprise when we arrived at the facility to a big sign saying closed for Labor Day. Great time to find out. We spent at least an hour on the phone with customer service. They were also horrible to deal with, hanging up on us multiple times. This put us in a bad situation with movers also coming to help out, and us not being able to cancel at this late time without penalty. Budget was supposed to call us back within two hours which never happened. Fortunately we found a really great U Haul office that saved the day at a lower price and great service. Shame on you Budget for the major mistake and then poor handling of the situation which compounded your mistake.
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August 2019 by kai zubke
Smooth and painless rental transaction. Truck was clean and full got exactly what I needed.
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July 2019 by Albert M.
On July 10 my flight from Texas to Las Vegas was canceled and they had no rescheduling options for several days. So I set a reservation with budget so I could drive to Albuquerque and then fly home from there. They quoted me $650 which seems extremely expensive for a 12 hour car rental. When I got to the actual pick up location they told me they had no compact vehicles even though the reservation was for a compact car and gave me an SUV and charged me an additional $300. So when I dropped off the vehicle in Albuquerque New Mexico less than 12 hours later they gave me the bill for $900. When I contacted customer service just to let them know that they were taking advantage of people and ripping people off and this is not how people should be treated. They told me that they raise prices when the demand is high because they know that people do not have any other options to travel. I'm sorry but that is just flat out wrong budget Rent-A-Car should be ashamed of themselves. Very shady company.
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July 2019 by KELSEY VOGT
Rented a 16' moving truck online through Budget and used this location for pickup. I have rented moving trucks before (not with Budget) and this was the most disgusting moving I've had. It also smelled terrible and had low air in the tires. There was no tire pressure gauge provided so I could't even verify the PSI (you need a certain gauge for these bigger trucks too). Luckily I made it the 1,000+ miles across two states to my final destination in one piece. Think twice before picking a truck up from this location or plan for more time to request or send back the truck if this is what they give you.
