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November 2023 by Carter Cutz
Jay at the front desk was great and we thank her for all her help and assistance other than that. Horrible place,don’t go! Yelling,screaming,fights. Hallway smells like animals. Drug use,horrible crowd great location. Corporate has been contacted.
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November 2023 by Kelya Rodriguez
Rooms are very spacious with a kitchen, long desk area. Beds are super comfy with soft pillows. ?
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October 2023 by M F
Place is a dump. Old TVs and appliances. Plumbing is noisy and the common areas smell bad. The grounds are typically trashed. Fire alarm going off for an hour at 2am on the reg. They Charge for parking in their home lot. They don’t do house keeping and make it hard to change your sheets. Kitchens are missing basic things like can openers. The front desk isn’t friendly and are waiting and lurking to add a charge for something. The tv has 15 channels. If this sounds good then they have rooms
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October 2023 by Bernadette Luera
Yvonne is very inconsiderate I paid for room on booking app & she refused to give my room because my card she needed to charge didn’t have my name on it after explaining it’s temporary Til my card came in mail then the card that had a name on it she said she couldn’t expect because it’s chime I’ve never had such a bad experience here Til I met her . She suggested I should go across the street! Very poor customer service !
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October 2023 by Gabriel Terrell
Deja was a great representation of the Dallas Sonesta simply suites of Irving. Also Tay gave great help at this location. The only thing I needed was a pan and they provided.
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September 2023 by Jodi Kohn
Let me start out by saying the staff was great,especially with what they’re working with I’m sure they deal with complaints all day long! we went there on a business trip. I booked five rooms for four days. Beware of Travelocity Picture’s not even close to what we received. I was completely embarrassed to put my staff in these accommodations.Not sure it was even in the same hotel that was pictured on Travelocity,check out the pictures for yourself. Nothing was clean neat, or updated. I don’t think corporate has put a penny in this hotel since the day it was built..The floors were ripped, buckled and torn, the cupboards rotted and deteriorating the furniture falling apart. The walls were dingy, dirty and dated the appliances, and some of the rooms were literally yellow.! There was no room service whatsoever unless you stayed more than seven days, no clean sheets no clean towels no refills on the 4 cup coffee pot. No paper towels no toilet paper. Do I need to go on and on? I don’t usually leave reviews, but this was something that need to be said. Even the poor dead insects set on the floor for three days. Maybe they had to wait for the seven day period as well. Traveler beware there were many NICE hotels in the area, including a brand new Marriott being built next door. Don’t let the kitchenette fool you! We ended up eating out every meal despite renting a hotel with a kitchen!
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August 2023 by Molly R.
Pretty clean rooms with little kitchens. Come stocked with pans and dishes, ironing board etc the only bad really is the outside, ugh they won't clean up all the cigarette butts that are EVERYWHERE. From employees as well as much as other people. They also do not have a secure area to sit outside, people can literally walk up from off the street. Not a terribly safe situation if you want to sit outside with kids or anything.
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July 2023 by Andi Is Dandi
Let me start by saying I definitely should have listened to the reviews. When we checked in, they almost didn’t give us the room because I’m 20 and not 21. My husband then switched the room to his name, which they only let him do because the site we booked on didn’t stop me from booking even tho I’m not 21. Then we get in that room and at night I felt something bite me, wake up to look and I had smacked a bed bug. My husband goes to change the room and they were going to make him wait 3 hours till we told them we would not be doing that since it was 5 am. At this point we should have just got a refund but we were d*** and didn’t. The next room we get is right next to our old one and smells weird. Only reason we stayed was because we didn’t have bugs in this one and really wanted sleep. Everything okay till check out day. There are no signs at all that state what the time was, and the only place that said it was a thing in our room. Turns out that was incorrect and they proceeded to hurry us out of our room. Yeah this place ruined my vacation.
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July 2023 by Candice Burcham
Lisa was so sweet! Very caring for the tenents/guests!! Please keep her around! She definitely deserves a raise!
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June 2023 by David Johnson
Was attending a Convention at ICC (1mile away) most of the hotels in the area were filled. The Staff was very helpful checking in & You need to request room service. The room was a small apartment, separate bedroom & a divided living room & kitchen. The kitchen had all the plates & cups You'll need. Double electric burner, microwave & a full sized refrigerator.
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June 2023 by Ian Palmer
Great staff, rooms for being “renovated” have issues. A/C unit had some sort of goo, shower had hairs left everywhere, bathroom tiles were missing grout, and the lighting (floor lamps) had burned out bulbs. As far as renovated they did a subpar job. Bed is comfy, and hotel overall is fine - business only..
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April 2023 by Jason Bennett
This place does not take prepaid or online banking debit cards for incidentals. They don't even take applepay which is linked directly to my "real" banks card. This is not advertised on Priceline's website when booking the hotel and they refuse to work with you or budge on this ignorant, unreasonable, unrealistic condition. They are totally unconcerned with the fact that I would be forced to sleep out in my car god knows where with my pregnant wife. I will never ever book with Sonesta again. I'm appalled and absolutely disgusted with the entire chain in the state of Texas. ok abhore Sonesta!Safety: They are unconcerned
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April 2023 by Niiki L.
If I could give this place a zero I would. The services suck they were very unhelpful due to losing my my reservations in the system, one person said she have my information in the system on yesterday but the day of my check in for some reason it was lost they didn't assist with trying to provide an available room which one was available and I was still turned down after showing my reservation confirmation on my phone I felt like they didn't care, and had no means of helping I drove four hours to get to that location just to be stuck out with no room to lay my head.
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April 2023 by Alisha Peterson
I don't normally do reviews on places to stay, but this one needs it bad.The good stuff it was located close to the locations we needed to be at for work and also close to restaurants l. The bed wasn't the worst I had slept on. For the most part, it was clean but not entirely up to my clean standards.The pictures must be from when the building was new because it for sure has had better days.The tile in the bathroom was loose. Glad that really it was just a place to sleep because we were working most of the time.They falsely advertised the space on airbandb, so beware. Our unit was supposed to be a two bedroom, but the living space was what they called the second bedroom. So, there is no couch to sit on, but it was pictured in the airbandb profile. The dresser in the bedroom was broken. The drawer wouldn't stay shut. So Annoying!!!!!I would only stay here again if it was my only option.
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March 2023 by Fran Diaz
This place did not meet my expectations, We were disappointed, the place is so run down and outdated. Had a bad smell. I like to feel like I’m at home when I’m out of town and this place was not it. Very disappointed we ended up leaving a day early, could not handle another day being in there.The reviews are probably written by employees giving good reviews, it’s a lie!! Save yourself the disappointment and book elsewhere. My money went down the drain!! The worst hotel I’ve ever stayed at!!
