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June 2024 by Urhonda Irby
Elijah was amazing! Very knowledgeable and professional!
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June 2024 by Justin Pumphrey
CarMax boast their 125 point safety inspection, but I would like to warn anyone looking to purchase a vehicle from carmax to take that with a grain of salt. They will try and sell you a car with dry rotted old tires. Engine knocks. And anything they can try and explain away.
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June 2024 by John Bailey
Great way to sell a car! Very easy process. They walk you through each step and then make you an offer on the spot that is good for several days.
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June 2024 by Nicole
Prequalified online and was able to get in and out of the dealership within 45 min. Amazing.
I can’t imagine buying a car any other way.
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June 2024 by Dijon Beck
Things I love about this dealership:
- wide variety of vehicles
- reasonable prices
- generous trade-in offers
- low pressure sales team
- car warranty inclusion
My agent, Juan, was very personable and made my experience comfortable. I definitely recommend here if you are looking to buy or sell a car!
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June 2024 by Brittany Martin
Worst location ever! Do not come here not even if you do the express checkout nothing was expressed. They somehow erased all the paperwork we signed for the express pickup so we had to do it all over again and they had no explanation as to what happened. On top of that The down payment wait line was extremely long even though there were five to six workers just sitting in the back laughing. After a while a manager stepped out and helped until the end. Fast forward I went to sell my previous car and again the finance department was horrible nobody wanted to do their jobs. They messed up the man's down payment in front of me to the point where he had to come back and get his car after they refunded his money. Then one of the workers decided to argue with me and basically tried to cut me off. When I was explaining to her that the credit union of Texas was still open. She swore up and down, She was not able to get anybody on the line but I called and got somebody on the line within three rings. They don't care about customer service here. I ended up selling the car and got more than they appraised me. Please go to the location in fort Worth!! It's a beautiful location and wonderful customer I've bought 2 cars there and if I ever need another that will be the place. I will wait a few days to ship before I ever come back here!!!!
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June 2024 by Omid Zahed
3 Stars if you’re not a car person. 5 Stars if you are. Let me explain! These guys don’t know how to price their cars. Last year I bought a fully loaded custom ordered low mileage 2021 Porsche Macan S for the price of a regular Macan price. Have of the options on the car was not listed. Overall it’s a great opportunity to find great cars here. They ship from all over the US with a fee. I wish they had higher quality pictures but I’d always consider them as a great source.
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June 2024 by Tina Shawn
They don’t negotiate on prices and the vehicle that my daughter looked at hadn’t been detailed well and had a scuff on hood that hadn’t been buffed out. Not very personable staff either.
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June 2024 by Scott Mckinney
It was straightforward and took under an hour from showing up to leaving with my new car. They found me a good deal and had no pushy sales tactics. Thank you Mr Shaikh.
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June 2024 by Cristina Zavala
Purchased a car 2 months ago from this location, in cash, and now it's in the service center needing mechanical work. They won't release it to me because it is unsafe to drive, although they sold it to me as so. And they can't get a loaner vehicle for me of the same as I purchased. BIG DISCRIMINATION AGAINST ONES INABILITY!! They will keep my car for 3 weeks because only one mechanic and 35 cars being serviced ahead of mine. That is 35 cars being serviced on folks! GO buy elsewhere! They are selling unreliable cars!!
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June 2024 by Frank Schott
Do not waste your time here. Zero effort as far as customer service. Closing shift sales manager had the audacity to state that "might not buy a car here"
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June 2024 by Vinny Khatib
Very easy
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June 2024 by Di'ar Johnson
I had a horrible experience due to an engine light and an open recall that pushed me to enjoy my car a month and a half later. So I returned the vehicle.
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June 2024 by Brittany Dandridge
It's funny how much communication you receive when you're interested in purchasing a car. But when it's time to get a refund on an 1100 shipping fee you get the run around. SMH
I've been calling for 3 days trying to speak with a manager about my refund and no one has returned my call.
the vehicle I was interested in purchasing said it had power seating and when it arrived it did not.
The sales department really needs to do better with their customer service when it comes to situations like this.
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June 2024 by Jashauna Herron
Okay let’s start off with Saturday 11th. We went it at approximately 2:30p. We spoke with an Arabian young man that just started this year. He wasn’t very good at his job. He couldn’t answer any of our questions and he said yes to things is wasn’t sure about so when it was time to continue his boss said NO. We didn’t leave Carmax until 830p & they closed @9 WITHOUT A CAR. Due to the young man whom name I woke say because he was nice just a lier and didn’t know much about sales nor the company he’s working for. Lack of information for sure. Lack of communication with this place. MONEY HUNGRY. We looked at 4 different cars and wanted to see what the numbers was looking like to see what was the best deal. Only because the Salesman said they would have to run my credit each time but guess what they did . My credit was ran 12 times for 4 different vehicles. Yes my credit went down as well. The last car we did like and wanted but was so pissed due to the salesman lack of information and wasting our time we didn’t not to buy with him. Monday 13th we decided to get the car. I did everything online and submitted all paperwork and documents that was needed. I had 3 different people call about 1 car and all my documents saying different stuff . But lucky we had 1 lady call and she knew her job and had a lot of information. But that wasn’t the end. We thought since we finished everything and was ready we could pay do
Our documents and just go get our car. NO WE GET TO CARMAX, they tired to put me back with the same salesman but I refused. We got a new salesman he had to verify a lot of stuff through his manager okay fine . We got to Carmax at 520 appointment was at 530 didn’t mean until 8p almost 9p. They suppose to clean the car and give you a full tank. The car was already semi
Clean since it came from a rental place. How we know because all the documentation from the rental place and their last Client was still in the car. NOT okay. I will not go there for service because not going to say who but a man in the service department said don’t waste our time trying to get it fixed there. Takes forever to have nothing done and when they do work on stuff they over charge . To get service on your car he stated would take days or weeks. I would NOT recommend Carmax to anyone . GET A LOAN FROM YOUR BANk Or CREDIT UNION . If you decide to still go here be prepared to be here all day or Ben have to
Come back another day. If you buy online just make sure it say express buy or when you get inside it will be a long process.
