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February 2020 by NemesisOwl
I couldn't even get a roll of quarters from this branch. They said it wasn't a service they provide. Not exactly sure what services this bank does provide aside from ATM access. They used to have a drive thru but decided to close that for whatever reason so now you just have one overly busy drive up ATM that always has a lengthy line. Not even sure why this bank has people working at it at this point. I need to stop using Chase bank in general. They are the most pointless, inconvenient bank on planet Earth. This branch just happens to embody all of the company's flaws at one location!
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January 2020 by Karla Contreras
Great experience fast as well, Marisol helped me out a lot.
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January 2020 by Richard T.
It's better to go to the branch on Walnut Hill and MacArthur. Trust me.
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November 2019 by Fernando Juarez
I had not had a single bad expirience at this branch. The 3 or 4 times i been here to get change for my store was a breeze! The tellers were very kind and friendly too! I don't see how so many people are rating this Chase branch so poorly. Just be nice to them and they will be nice back, regardless of what you're there for, they are there to help in any way they can..
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November 2019 by issac smitha
Ver bad attitude. Poor customer service. No manners. You can spend your whole day here waiting for a banker.
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October 2019 by jody tarver
Avoid chase as all costs. Ive had an account for 3 weeks and every interaction has been horrible. Closing my account now.
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September 2019 by Nancy Fuller
This branch is not a busy as others. Service is fair and can be very slow.
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September 2019 by BK jeff_ymmm
The staffs are extremely slow for the bank
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June 2019 by John Graham
Ashley, who has no last name or business card as a "manager" is the worst, rudest, unhelpful individual I've encountered as of late. If being dismissive & condescending is what this branch is going for than she nailed it. Ps. Don't use the atm to deposit cash cause theres a good chance it will eat your money & then you'll get deal with Ashley & her eye rolls & laughter about how she can't actually help. Worst branch ever.
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June 2019 by barrett rogers
Apparently you can't use the drive through for business. They tell you to go inside if you have more than 3 deposits.
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April 2019 by Zoe Brannon
My husband cashed his check there and the check was from chase, the bank teller shorted him 8$. It also took 20 mins and she was the only one working
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March 2019 by Karen Romero
You walk in, nobody greets you. We watched people walk around and others surf the web meanwhile there was a lobby full of people and no one was being helped, maybe one person per hour was being called. Lord forbid you come in needing to use the bathroom because they dont have any!!!
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March 2019 by Jocy Betteta
I went to open checking account and they attended to me fast and all but I went on a Thursday and my card is still not here it's the next Monday, Tuesday comes around and it's still not here!! so I call to see what is taking so long and they let me know they barely sent it on Monday so I'm so mad why wouldn't they send it the same day the thursday I need my money and my card come on!!! Yall need to send debit cards the same day so it wont take so dam long!! Also they dont answer their phone!
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March 2019 by David MacDonell
Do you guys even know how terrible you are? Why so few bankers and so long of wait times?
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February 2019 by Ritesh Mehta
The staff members are very rude and unprofessional. I had gone to open a new account and I didn't. At the time when I was writing my name in the register I had asked the lady what will be the approximate time that I will have to wait. The lady replied, I will be the next person. After that I had to wait for 1:30 hours. In between I asked the lady twice but she didn't tell me some time. And replied Same as first answer. After that one lady came to me and asked me to come to cabin. Meanwhile she told me she was going to cancel my name because she had called my name twice and I had not spoken with very bad attitude.