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February 2024 by Max Smith
Wife opened a new credit card. Asked directly if any additional steps were needed in order to connect my wife's account with this new credit card to existing accounts that I had. Was told no, it would already be connected. Later we find out it is not connected and called Chase support. Chase support informed us that this can only be done by someone AT A BRANCH LOCATION.I don't know if it is a communication issue or a knowledge issue, but it is very frustrating that we now have to make a separate trip just to do something we explicitly asked about already. Judging by other reviews, this type of issue is not uncommon.
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January 2024 by J.D. Martin
Helped me right away and got me what I needed.
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January 2024 by lalispeed sparse
One of the managers or either doesn't understand English or it's too late in just to make a simple phone call or something that it can be resolved in 2 minutes. I have to go another branch. the other person did it within a second
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January 2024 by C
Beware!!!! The ATM at this location caused my debit card to be skimmed. Do not use their drive-up ATM.
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August 2023 by Manish Patel
Scheduled an appointment with Masooma Waseem and she’s not here!!! Everyone time is precious and should be valued. Have a courtesy to call/text to cancel/reschedule.
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August 2023 by Brian T.
How do you not know your own product. How can you accuse a customer of something when your product did it? Even after finding a read email about it, she still said I made it up and the program didn't exist. Just say you don't know and find someone that can help. I did not name or create the pay in 4 program, but a banker seem to think so. She was not nice and got apologetic only after I called her out on it.
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June 2023 by Chris Owens
Greet full staff
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April 2023 by Jannie Jackson
Came in last Saturday could not get a rep to assist said I need to make appointment. Came in on a Friday, same manager told me she could not assist me and I would need to make an appointment. If you have to make an appointment for a simple task such as mine I do not need to bank here.
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April 2023 by melanie rmz
Would give it 0 stars if it was an option this woman called Waseen Mossoma wasted 3 hours of my time opening an account with my mom for the first time and never received my debit card or a card saying I wasn’t approved at least for almost a month. I call chase and now they tell me she never opened an account and I have to go again and start the process all over again of opening a card. Waste of time and an employee who doesn’t know what she’s doing.
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April 2023 by Chelsea Lee
Monika assisted me this afternoon! She is very sweet & patient while taking care of her customers ❤️
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February 2023 by sabrina wanninger
I went in to cancel my debit card and I asked them if it will effect my credit score and they said no. My credit score went down one point by closing my debit card. They did not tell me that I can’t use Zelle if I close my debit card and never mentioned that the debit card will charge you $12 every month just by having it. Poor communication and misinformation.
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December 2022 by Dillon Wayfield
Don't waste your time at this Bank unless you want them to hold on to your money until they feel like giving it to you. This is the worst branch in the country. Secret shoppers need to visit this place.
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December 2022 by Sean Woodson
The manager at this branch is the most unbelievably inappropriate person to be running this bank. She was very rude to me on the phone and needs to learn customer service.
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August 2022 by Güneş Zeytunlü
The worst Chase Bank Branch in the country! Don’t go there !They don’t provide service without an appointment, and I need to wait 7 days for the soonest appointment they gave me to add my wife as a user to the checking account I have already opened! RIDDICULOUS !
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July 2022 by Katy Han
What is it like to have the checking account which you use daily suddenly closed overnight? I got to find out this week when I woke up to a notification that my account had been frozen and would be closed. I couldn't even pay my credit card bill with cash.After multiple discussions by phone with Chase customer service, and multiple in-person visits at this branch, I was told that a check I had received from a major university was flagged for fraud. This was in spite of the fact that the university is a customer of Chase, and the check was written from their Chase account. I could prove, beyond a reasonable doubt, that I was a student, and I had all the paperwork, including the check stub and multiple emails from the school to prove that the check was legit.But, because Chase was "unable to receive information" from the school, they closed my account. This was the week that school started, and, of course any department you contact at the school was gonna put you on hold. But, Chase had nonsensical phone numbers. One was for the Student Activity Center, others were for numbers that had no answer or were disconnected. When I supplied, as asked, a legit phone number for the Student Accounts manager, they refused to call it.The manager at this Chase location really dropped the ball. Instead of treating me with kindness and empathy, which was appropriate considering the real nonsense we were receiving from the corporate office, she treated me like a criminal. She told me "Chase does not flag items lightly".Well, it turns out that Chase does, indeed, flag items lightly. The Student Accounts manager from my school is a former banker, and was able to do the research that was not available to me as a regular customer. He discovered that the check had been flagged because...wait for it...I had deposited it by ATM.I have checked with Chase rules and regulations, and there is no limit for the amount a customer can deposit by ATM. The mistake was completely Chase Bank's.Thankfully, the school manager contacted me to inform me that my weeklong ordeal was over, and that my account would be re-opened, and the check would be honored.The manager of this location has never had the courtesy to contact me to let me know the situation had been rectified, or to reverse the fees I had been charged as a result of the bank's mistake, or to apologize to me for humiliating me and not having any empathy for my frustrating experience.