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March 2024 by Nylah Evans-Watson
I will no longer patronize them. I have been patronizing them for 3 years. The past couple visits the workers have not been very welcoming, especially the gentleman who usually serves me. They don’t smile or greet you upon entering. When I visited the other day, the gentlemen started serving me. Scooped my ice cream and had all the toppings on my ice cream and randomly just left and went to the back without saying anything. I was confused. A female worker did not pick up where he left off. She instead began serving another family of 4 and skipped over my ice cream that was just sitting there not even mixed in. I waited about 3-5 minutes until noticing the gentleman had not returned and the woman was preparing to check another family out before realizing I won’t be returning. I left.
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March 2024 by Adrian M
Best ice cream EVER imo! 'Birthday cake ReMix' is da ? ?
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March 2024 by FRESH
Went to get the lucky charms. Wanted the full experience, but unfortunately no green cones. The tasting experience was delicious ? got the love it not knowing it was much. It’s
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March 2024 by Sanita Garrett
I think that pieces of the waffle maker are transferring to the cones so there are black dots ALL over the waffle mix!!! Good luck, they were out of bananas so I didn’t get what I wanted.
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March 2024 by Sarah Moran
They don’t open on time and at times they won’t have certain toppings or flavors available.
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March 2024 by Jenn G A
Dont bother, you wont find there what they have offered on the menu, out of ingredients but yet charge and request tip.
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January 2024 by Abby Santana
I ordered a cake last week to me picked up TODAY and was called and told that they could not make my cake. It’s a real inconvenience to find a red velvet ice cream cake last minute. Very dissatisfied. They’re probably reliable w ice cream, but not orders.
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September 2023 by Rida Parwar
They are always out of coffee icecream and whenever you ask they say it will be ready tomorrow. I don’t think they care to sell
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September 2023 by Kathryn Welch
This location was great! It was my first time ordering a cake from Cold Stone, and they provided wonderful customer service. Very appreciative of staff here and the cake was wonderful. My coworkers loved it!
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August 2023 by Debi Dash
I ordered an ice cream and got it with bunch of hairs and when i asked the employee, they have no response ..never visit this shop they do not maintain hygiene
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August 2023 by Boye Oden
STAY AWAY FROM THIS ICE CREAM SHOP!! The sales reps are frustrating. My first time visiting Coldstone and i experienced the worse customer service ever. The store manager is very notorious and uncouth. She lack basic knowledge of sales and communication skills. She was unable to use their card readers to process the BOGO sales they had on and she charged me for the full price.I requested for an adjustment and she asked me to call the bank to cancel the transaction while she arrogantly walked away. I waited for over 30mins, the only guy at the shop interfered and was able to process a cash refund. It was a very disappointing experience and I would strongly advise to stay away.
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August 2023 by nikhil pentapatti
The icecream cake's there are delicious!!!
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August 2023 by veronica silvia
I was here last week and i absolutely loved my ice cream!! the staff was super friendly, smelled amazing, was very clean, and waffles were freshly made. Definitely try this location!
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August 2023 by Travis Hilton
This place is the best the new staff is the best they were so understanding caring and the store is way cleaner than before the icecream is also a 5 stars this coldstone is the best one!!!!!!
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August 2023 by andy barahona
This coldstone has changed its staff completely they are so nice and the icecream is fresh everything was clean and the managers and staff were great. We will start coming to this location again.
