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March 2024 by Ashlee Williams
A big thank you to Von and O'Ryan for their superb customer service! The rooms were ok, but the view from the balcony made up for it. Bar v and restraunt is on-site and the location is v everything. 5 min walk to the Toyota Factory that has a variety of things to do.
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March 2024 by Sam G
Good stay but the sink was clogged and shower water wouldn’t get hot as well. The beds were worn and not comfortable as well as fire alarm ticking. Not the best at
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March 2024 by Rowan Alexander
Nice staff, easy parking, good views, lots of restaurant options
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March 2024 by Elia R
Walkability: You can walk around calmly.Food & drinks: Very rich.
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March 2024 by Shalini Gupta
Checked into a very dirty room with debris on the desk and garbage/hair in the bathroom floor. The cleanliness is not acceptable for a hotel of this caliber.
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February 2024 by Richard Cash
My wife a I were totally disappointed with our stay. We spent 3 nights in 3 different rooms. 1st night we found a roach (live) in the bathroom had no desire stay in that room. Day 2 the water went out for about 30 minuets when the water came back on we ran the water for 30 minutes and it was still coming out brownish from the tap. The whole 6th floor smelled of raw sewage and we asked asked to be moved to another room on a different floor. I rode the elevator up and down to see which floor did not smell of raw sewage. I was offered a room on the 8th floor. I asked if I could look at the room before we made the move. The room looked ok except the fecal matter looking substance on the celling of the shower. I declined that room and was offered a room on the 14th floor. By moving to this room we lost out on having our balcony. At this point I did not care any more. Room on 14th floor was good, only negative was the hot water ran out after running the shower for 5 minutes. We were comped a free breakfast and was promised 20K points but I haven't seen those yet. Matters not, we will not be staying with Marriott again.
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February 2024 by Nancy Medina
I love going to relax.
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February 2024 by Sarah Rosenberg
The hotel is very nice. I did find the rooms to be quite small but very well updated. The rooms don’t get cold. The staff was very friendly and quick to respond.Rooms: They were nice but did not cool down enough. The views were great.Nearby activities: Music factory, restaurants.Safety: I felt very safe as a woman.Walkability: Easily walkable to the convention center and music factory.Food & drinks: They have one restaurant with limited offerings. They advertise room service but I could not find a way to order it.Nearby there are ok food chains but if you go further into Irving there is better.Noteworthy details: The balcony’s and view are great. They have a very nice indoor pool.
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February 2024 by Ladee Pradia
We chose this location since it is walking distance from my graduation event at the Toyota Music Pavilion. We were on the 15th floor with an amazing view of the waterfront.The service was fast and they constantly greeted us with a smile.My only issue was my door as it took forever to open every time. If I were running from a horror villain I would’ve been slaughtered at the door?. Better luck next time huh.. lolRooms: Nice size and very comfortableNearby activities: There are plenty of entertainment and eating places in walking distance.
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February 2024 by Rigoberto Pardo
A very good hotel, close to the Dallas airport. The staff is very friendly, and tries to help guests in everything. Very quiet, zero noise.
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February 2024 by Sina C
Too pricey to not have complimentary breakfast. No microwave in the room. This hotel makes millions in revenue to NOT have free breakfast. Never again will I come back.Rooms: NANearby activities: NA
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February 2024 by Kenneth Pierce
Went to a conference but didn't stay in a room.
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January 2024 by Marta A Rivera Diaz
I tagged along with my husband on a business trip to Dallas and stayed at Marriott's Dallas Las Colinas property.The hotel was conveniently located within walking distance of my husband's project as well as surrounded by plenty of dining establishments, with quick access to the highway. Parking was ample. With my husband being a DV, we were able to find accessible parking, so I wasn't able to see the parking garage. The facility is very modern in the DOWNSTAIRS lobby, and the elevators, although slow, were functioning. But that's where the positives end.The receptionist said she would add the stay to my Bonvoy account but didn't. Though I've been able to add my account at check-in at numerous locations (when they were booked by clients or reps), I understand if a certain property doesn't allow it, but there's never any reason to lie to a customer.Our first room was fine enough. I noticed some dated furnishings and odd streaks on the wall. It resembled spray cleaner streaks running through grime, but it wasn't glaringly obvious. The room was a good size, as well. It had two small sitting spaces with a couch and a chair in front of a large window.We went out to dinner and asked the front desk for a late checkout (since I'm a Bonvoy Elite member, and that's one of the perks). The employee tried to tell us it wasn't possible until he saw my status, then allowed a 2PM checkout. He "updated" our cards, and we went to dinner.When we returned, we stopped by the bar for cocktails. A gin Rickey and smoked old-fashioned, with tip, cost us $50. We headed upstairs to shower and settle in, and that's when the excitement started. Our updated keys didn't work, so we had to go back downstairs to get them reprogrammed. There wasn't much apology; the employee blamed it on the computer instead.I was showering and hubby used the toilet. When he flushed it, he left the bathroom, and as I was rinsing off, I noticed water pooling on the bathroom floor. I thought the shower door allowed water to flow on the floor until I saw water POURING out of the toilet. My husband rushed in with shoes and helped me out of the bathroom safely, then called the front desk to have someone come up. He also asked for them to bring keys to a new room. It took 10 minutes for someone to arrive and another 10 minutes before my husband went down there and got the keys himself. We had packed our stuff and were sitting there waiting the entire time.While they did give us a room on the same floor, the new one was absolutely rundown and gross. Yes, it offered a (man-made) lake view, but it was smaller and dingy. Outlets were patched in, stains from water damage on the roof and walls (I guess toilets overflow a lot here), and mildew on the shower roof made it cringe-worthy. The nail in the coffin was the amount of noise the walls and ceiling let in. I could hear our upstairs neighbors walking around and doing nearly everything.Breakfast the next day cost us $75 for cold toast, unseasoned scrambled eggs, soggy hashbrowns, and burnt bacon.This has to be one of the worst Marriotts I've stayed in, and I won't be returning.
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January 2024 by Amber Boyd
Our sheets had blood on them!! Terrible!! So disgusting. Do not recommend.
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January 2024 by Jason Rinas
The hotel and room was fantastic and I could not ask for more. It was a perfect and peaceful mini getaway. The hotel staff were not as pleasant as I've experienced in the past as each time I went up to the counter (once to check in and once to get tooth paste) the staff were talking with their backs to the counter and laughing. I stood there for 2-3 minutes before they turned around. Once they turned around, it almost felt like I was burdening them.Walkability: I was surprised there was a train station nearby making it easy to get places.
