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March 2024 by Amy Westberry
I think this place is run by drug addicts. I can never pick up a pre order without issues even if it's as simple as a signature item iced caramel crazed latte. They're so dumb on what coffee is don't ask them for blonde coffee choices cause the IQ isn't there. The one with the scabs on her face is beyond nasty. If I were head quarters I'd be worried about this location and how it's run. I'd never let my kids work there knowing how the management is. It's been almost 2 weeks buisness wise on me reaching out to their Corp HQ over the rudeness lack of safety and just absolute worst buisness in Irving I've seen in a minute..at least a refund and a fake apology could maybe make my mind open to going back in the future but they can't even do that it seems. Way to go irving !
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March 2024 by Nate Maique
Junkin
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March 2024 by Paul Mendoza
Be sure to check to make sure your order is complete before you leave. Mine wasn't and now I'm not able to get a refund on the items I didn't receive. Would not recommend this
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March 2024 by Aj Pierre
Customer service was fine. Food came out fast and hot. The Berry Sparkling energy drink taste amazing!
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March 2024 by Kaycee Miller
The ladies that work here are beyond rude and one cut her finger and was still handling the food without a glove or anything… nasty
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March 2024 by Daniel Rodriguez
They take a long time to give the orders I asked for a large coffee and coffee they give me a medium one in a large glass it is always the same balls are always roasted when delivering orders many customers return because they are missing food or they got the order
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March 2024 by Shamama Anjum
Went to Dunkin to try the new DunKing menu. Dory hooked me up with a cinnamon vanilla coffee it was so good. Also wanted a mango pineapple refresher with lemonade but they don’t offer that anymore so she helped come up with an alternative!
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February 2024 by Felicity H
There are a few small ways this store puts performance metrics above customer service & quality. 1, donuts barely have frosting. Go to any local donut store, and you'll get a proper donut/frosting ratio. Why skimp on a few cents of frosting? 2, making drive thru customers park in handicap to keep the drive-thru timer short. That timer measures how long it takes to serve customers. Not only is it cheating at quality control metrics, it leaves the customer waiting 20+ min. Out of sight, out of mind. 3, this is a personal grievance. At the drive-thru, the screen won't display your real total. The employee won't tell you until you get to the window. It's standard practice to say "your total is __" or display it on screen. Not telling people their true total is a bizarre business practice. I'll be going to the local donut shop on Story/Northgate only from now on.
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February 2024 by El Achivarriado
It's 7:30 pm and they close at 9 and no longer has donuts ? I don't know why they remain open should close, it's the second time this happens to me !!!!
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February 2024 by Jessenia Rubio
DORY, the manager, is absolutely amazing! Hands down the sweetest person ever! Her smile brightens up the place!
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February 2024 by Poops McGoops
Rude staff that messed up my order. Ordered coffee with mocha and coconut with cream, got a straight black coffee. It literally prints off a label saying what to put in it.
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February 2024 by Steph Marquez
They get your order wrong and now don’t answer the phone @dunkin owners stop paying for the phone they don’t use it
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February 2024 by Michelle Lindsey
I usually get coffee here on weekends tonight 2/13/24, the service was horrible. One dark haired lady was yelling at a younger lady (teen) back and forth then she came out and yelled at me for parking in front of store waiting on my coffee. She yelled for me to come around and park in one of the handicap spaces so that she didn't have to walk more than a few steps to bring me my order. Nasty towards co-workers ans customersAfter waiting for my order she made it incorrectly. BECAUSE SHE WAS SO RUDEI DECIDED TO JUST DUMP MY COFFEE. No label or anything on my cup
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January 2024 by Yolanda H.
There are not many Dunkin's in the metroplex. This location is ok for a drive up order. I usually place my orders on the app. I have noticed they are heavy handed with the syrup pumps so I always modify my drinks with half the suggested pumps of sweetened flavors for the size. It works for me so my drink is not overpowered by syrup.
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January 2024 by uzair amin
Brah this coffe taste like sewage