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March 2024 by Kalpitaben Patel
They are absolutely consistent in giving bad service. And their attitude and behavior getting worse day by day. Person name Javier unbelievably worse in communication!!
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March 2024 by Krishna Hare B
DO NOT USE FEDEX TO SEND DOCUMENTS TO INDIA. THE COURIER USED IN INDIA HARASS THE RECIEVER WITH MISSED CALLS TO MARK AS ATTEMPED DELIVERY, AND SOME TIMES ASK THEM TO COME TO A LOCATION SUITABLE FOR THEM. I got screwed as they do not have setup their system properly in India yet.DHL IS MORE RELIABLE,
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March 2024 by Mike Molkenthin
Horrible customer service. Line 7 deep and the FedEx guy decides to pickup trash and not help customers. I asked if he could help us after we are all waiting for 15 minutes and he refused and said the other employee will help you and continued wheeling trash around as the line grows.
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February 2024 by S K M
Bunch of people very arrogant and not a good service I started sending via other shopping services. Not a very good service for customers
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February 2024 by Ocean Pacific
Horrible customer service and wait time.
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February 2024 by Nasim Shafiei
We are new to the US. we went to mail a package and javier spoke fast and couldn't keep up with us. I tried to listen carefully, however his behaviour was unprofesional. I will not comeback there again.
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February 2024 by Reza Fathkhani
Javier has a very bad behavior with us, he was laughing at us when we asked some questions. There is no manager to follow up reviews.
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February 2024 by Nyanyak Duoth
On 01/22/2024 I came to this FedEx location to make a copy of an official document. I made the mistake of leaving said document in the copy machine. The next day 01/23/2024 I realized the document was missing and I went back to pick it up. When I arrived one incompetent associate asked me immediately "You forgot something didn't you?" I confirmed and followed her to the front to pick it up. The document that her fellow associate "found last night" was no longer there.I escalated this to the manager and explained my situation. He was useless as can be and told me to go check the dumpsters which I did, and there was nothing there. Long story short I had to call IRVING POLICE to come down and assist. 10 minutes after the police arrived my document miraculously appeared. The manager came out of the store and handed it to me.Why did it take me calling the police to get back what is rightfully mine? I don't care to even know the managers name, but I do know he doesn't deserve a management position. He does not have the desire to help. The manner in which he brushed me off and made me feel. I will never forget. He's no better than the people that work under him. This location is ran by a bunch of brainless people. Im definitely not coming back and I would not recommend.
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January 2024 by Alimjan
Got the worst service from Javier today. Not the first time!!!! If it wasn’t urgent and late would have gone to other store.
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November 2023 by Rajesh Kurup
Derek was extremely helpful and courteous!
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October 2023 by Harish Krishnamurthy
Amazing customer service from Nick. He got my print job done quickly and perfectly. He made all the right recommendations to get my presentation looking the best and helped out with all aspects to get it ready quickly.
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October 2023 by Arthur Barfield
Above and beyond customer service! I had a very large print job that I unexpectedly needed last minute and this was the only store open on Labor Day. Nick, Elton, and Megan did an incredible job of working with me to figure out my needs and what was possible same day. Incredibly thankful for the level of communication and service this team provided. They went the extra mile!
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October 2023 by Sai Priya
I made an international shipment where the service person gave me wring information about the shipment items and I got charge $300. I left the country and my packages were returned due to the mistake. I was obligated to get an express shipment as I am not in in that location anymore and there is no one to take care of the packages. Now the fedex wont refund me the initial shipment after promising to refund.Why get the customers into wrong shipment and waste their money.
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August 2023 by Wallace Gustafson
Standard store, slightly understaffed, but clean. Only had one copier working when I was there.
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August 2023 by Imran T
Derek was very helpful and genuine. Thanks!
