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September 2025 by kyle lindsey
Just completely dropped the ball.
Had my driveshaft for almost a month. Then told me they couldn’t press out a U-joint. I’ve been without my truck for a month now.
Waiting on parts
Driveline mechanic sick
Driveline mechanic on vacation
Store manager on vacation.
No parts said they had them overnighted. Went to get all the parts the now the parts are nowhere to be found. I would have paid for the parts and would have taken the driveshaft to another shop.
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September 2025 by Doug Johnson
This company has come through for me many times, I really like their work
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July 2025 by Darrick McKinney
Throwing in a towel with FleetPride services very unprofessional
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July 2025 by Bill Ashley
The FleetPride location in North Charleston, SC continually refuses to call for PO Numbers. I've spoken to them about it until I'm tired of talking. Also, I've tried several times today to get their corporate office on the phone so I can have my account deleted. Apparently their incompetent from the top down!!
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May 2025 by Chris Oram
I STRONGLY do not recommend taking ANYTHING to them !!!
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April 2025 by Vince
5291 Hwy 42
Ellenwood, GA 30294
I experienced an unpleasant interaction with service manager, Tom Wirt. The experience was disappointing and has left me questioning FleetPride’s commitment to transparency, professionalism, and customer service.
I approached the facility to address a major truck repair—one that I have had performed in the past under similar circumstances. However, from the beginning, the communication with Mr. Wirt was disorganized, dismissive, and at times condescending. Despite my clear efforts to understand the pricing breakdown and seek clarity around the increased costs, I was met with defensiveness and vague explanations.
He frequently shifted the conversation with technical jargon and historical justifications rather than addressing my core concern: a significant price hike for what appears to be the same repair, with fewer parts involved. Rather than de-escalating the situation and walking me through a transparent quote, he appeared overwhelmed, flustered, and more interested in defending the shop’s policies than actually helping a long-standing customer feel heard and valued.
What was especially disheartening was the subtle yet consistent tone Mr. Wirt used when speaking to me—marked by dismissiveness, interruptions, and a lack of patience that, frankly, felt like racial micro aggressions. I’m very familiar with the coded language and behavior that reflect bias, even when it’s unintentional. The way I was spoken to lacked respect and sensitivity, and it made an already frustrating experience that much more alienating.
While I understand that pricing may vary due to market shifts, labor, and supply issues, the way this was communicated was unacceptable and lacked basic courtesy and professionalism. What I needed was clarity and mutual understanding—not to be talked over, patronized, or left more confused than when I arrived.
I’m asking that this issue be reviewed by a member of your leadership team, and that steps are taken to ensure that future customer interactions—especially those involving high-cost repairs—are handled with the respect, transparency, and professionalism that FleetPride is known for.
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January 2025 by Dinesh Bhalla
I was here in Lathrop ca 430 pm on Friday, I guess manager wanted to go home early, I had even called and told that I was coming for a tank. I was calling from another part store, thought I will be better to pick up from fleet pride since we have an account . And no one was here , Today is Saturday and this Management is not even here. What the hell is this kind of part store, can’t even open on their hrs. If I was the store manger, I would fire all the whole staff.
.....But the manger took care of it and service got better after letting few people go and hire new employs
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November 2024 by Jeremy Vickery
Clearly don't care about there customers. They decide to get rid of sales people and figure we don't need them. Nothing was said either. Our sales man new our needs and made sure he followed through. I would guess some corporate person who doesn't have a clue how there customers needs are made a decision to get rid of sales people. Probably because they don't need to sale parts. Absolutely ridiculous!! Clearly they don't read these either because there response was about some location I have never heard of. I was dealing with the Kankakee store. I'm guessing I will just deal with the local competition
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October 2024 by David Smith
Are you waiting for delivery????? Good luck! I spind 1500 3000.monthly!!!!@ Not No More!!!! Spending my hard earned money somewhere else!!!!! Stay away from Vancouver location!!!! Out side sales is always on vacation !!!!! Never return your call!!!!!!!!.
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December 2023 by Chris Hughes
Terrible bought out local distributor it's a shame what they've done to the place absolutely terrible
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December 2023 by mark hawthorne
Fleetpride was supposed to do a simple head gasket on a caterpillar motor for us in which the book calls for 11 hours. long story short we got the truck back 2 weeks later with a 54 hour labor bill for a 11 hour job. we got the truck back and the motor blew up in less than 1500 miles. Kenworth took the truck in and determined that fleetpride installed a cracked head back onto our truck. contacted them about warranty and they declined because Kenworth touched it and said it was our fault it overheated again. They are the worst to deal with and don't honor their warranties.
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August 2023 by Phil Sneed
I've been a loyal customer of Fleet Pride for years, relying on their counter service for my parts needs. Historically, their service has been good, even great. Of course, the pandemic affected parts availability across the board, but now that things are getting back to normal, I've noticed a shift in Fleet Pride's approach. It seems they're moving towards a more centralized inventory model.In recent attempts to purchase parts at my local Fleet Pride store, I've been directed to their website or told that the parts would need to be ordered and shipped. This change has left me a bit disappointed. I used to appreciate the convenience of getting parts right at the store, especially with their nationwide network. The counter personnel have been suggesting that I use their website, mentioning that Fleet Pride is adopting an approach similar to Amazon for many parts.However, I've found the website experience lacking. It doesn't offer easy-to-use search features for trailer parts. When I tried to contact them via the phone number provided on the website, I discovered that it wasn't even working. After some digging, I managed to find another number, only to be directed to submit my concerns to an online customer agent. The agent suggested searching by VIN number, but that didn't yield any results. Frustrated, I reached out for assistance multiple times, only to learn that Fleet Pride doesn't actually stock trailer parts like they used to. This explains why the website doesn't allow searches by VIN, Make, or Model. Instead, I was told I should call for specific help or submit a parts inquiry via email.Overall, I appreciate Fleet Pride's efforts to evolve their service, but I'm left missing the convenience and reliability of their old approach. It would be great if they could improve their website's search functionality for trailer parts and perhaps find ways to better bridge the gap between their new model and the old way of doing things."Suggestions for Fleet Pride to improve the customer experience:Enhance Website Search Functionality: Fleet Pride should invest in improving their website's search features, especially for trailer parts. Implementing a user-friendly search tool based on VIN, Make, and Model could greatly assist customers in finding the right parts quickly.Clear and Functional Contact Information: Ensure that all contact information provided on the website is accurate and functional. Customers should have no trouble reaching out for assistance, whether it's via phone, email, or online chat.Better Communication of Inventory Changes: Fleet Pride should proactively communicate any major changes in their inventory model to customers. This would help manage expectations and prevent frustration when customers encounter differences in the purchasing process.Provide In-Store Assistance: While Fleet Pride is moving towards a more online-oriented model, it's important to maintain a balance by continuing to offer in-store assistance for customers who prefer that traditional approach. Having knowledgeable staff on-site to help with specific parts inquiries can enhance the overall experience.
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August 2023 by Antonay Hughes
If you're considering working here, just don't.
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January 2023 by Cameron Wills
We will no longer use these guys! They’re disorganized the people that work there are empowered by having attitudes!. In the military it’s called leadership void! There’s absolutely no leadership and fleet pride! Take the price off that and you guys aren’t even a fleet! Pure garbage go anywhere else nobody’s even better you can even get parts at AutoZone for your trucks you’d be shocked many other places!
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May 2022 by Leonardo Anderson
I had a truck come in for one problem end it was a whole northern issue. Then over charge for the ending price. Don't waste your time coming here. Wayne and Denise will tell whatever story . Be ware
