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July 2023 by Rhonda Rogers
Collin is phenomenal. He was very polite, informative, and has great communication skills.The truck was beautifully restored.I will return to Freeman's for all repairs.Services: Air & cabin filter replacement
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July 2023 by Thomas R
Ask for Nino!He was able to handle my minor issue very quickly and affordably.Will be returning for any Hyundai body repair in the future.Thank you!
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May 2023 by Laura Booty
They were great to work with! Loved the car wash too!!
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April 2023 by Lester O'Garro
GREAT SERVICE CENTER
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March 2023 by deadeye gamer
Worst place to fix your vehicle. It has been 1.5 months since my vehicle is there but they have not started any work yet. Always giving excuses and customer service is the worst. I am paying for Rental vehicle and its so frustratingService: Body & Trim
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January 2023 by Ryan Mattox
What a team! What can I say about a team that not only do their jobs at an extremely high level, but also communicate like they want to help you. I'm big on customer service and this team exceeds expectations. If you are looking for great customer service and communication on par with a play by play announcer for your repairs give this team a shot. Highly recommend Gus Juarez if you want a suggestion on who to talk with.
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October 2022 by Matthew Sellers
My vehicle was brought to GMC grapevine for some body repair on the passenger side from the front to the rear. The time at the shop both visits was over 60 days but in the end, the work proved the time was worth it. The repair, paint, and assembly is 100%.Kevin was my advisor and the communication was as good as you think it’ll be for a time frame like this.James was also to willing to listen to my concerns and rectify them in a quick manner.Overall, the time frame would have been nice to know about at the start, but the work is completely worth it in the end.Services: Painting
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October 2022 by Mike Austin
We had my wife's Sonata towed here on May 16 2022 after she was hit. Due date kept getting pushed back due to parts availability and I get that. So mid to late August I receive a call saying car is ready. My wife and I head to pick it up. Key Fob was handed to us by the receptionist and we were sent on our way. I found it a little strange our point of contact did not offer to come out and go over the car with us. I soon find out why. Keep in mind our car was garage kept. My wife asked me to look at the rear spoiler. The thing had the faded old yellowish look to it and maybe had one strip of original paint. Went back in to talk to our POC and told him to come take a look. He eventually went to get his boss and was told it was oxidized and that's what happens with gel coat is bad. Well, gel coat was NOT bad. Again, car was garage kept and car washed bi-weekly so I would notice if paint on rear spoiler was bad. Cannot prove but this was not our spoiler. I believe they took ours to put on another vehicle. They did make it right and painted the rear spoiler for us at no cost.Now, onto the second issue. On the paperwork it showed them doing a 4 wheel alignment. When we dropped off the rental car I drove my wife's car back home and noticed the steering wheel off several inches. Instead of fighting the construction I decided to take it to Christian Bros for an alignment. Called the next day saying the car is ready and it was not the front that needed to be aligned but the rear left that was out of whack. Surprise!!! That is where the CAR WAS HIT!!! So, they did NOT do a 4 wheel alignment. Just be cautious.......
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October 2022 by Ray Bufkin
This is my third Hyundai, all Sonata's but my first with Freeman. The service was not for a collision but for an engine failure. Th er car is nine years old and had 103,000 miles on it. Hyundai had contacted me several years ago and advised me they were extending the warrenty on the engine due to a manufacturer defect. When the car was towed to Freeman they checked the engine, then consulted with Hyundai and a decision was made to replace the defective engine without charge. Obviously I am very pleased with the outstanding service. I would add that my normal Hyundai Service Center in Arlington refused to accept the vehicle after it broke down on the side of the road, I will not be purchasing any more vehicles in Arlington. Freeman has earned my trust.
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August 2022 by Avinash Adapa
James( manager ) at this location is very nice guy and he take care of all the things that we bring to his notice to get fixed .
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August 2022 by Rudy Carrera
Great service great customer service
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August 2022 by Platon Mironov
The quality of the repair is excellent and the cleanliness of the car is excellent, but what about the timing? The repair time was 64 days and the rental car was $2008.04 and my insurance only covers $1200, why do I have to pay $808.04? Because of your slow service? And the feedback leaves a lot to be desired, sometimes it was impossible to contact a representative of your service and it took several days to get an answer. My insurance company Progressive agrees with me that it is very long. Never again!Service: Painting
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March 2022 by Terry R.
I took my vehicle in because I hit some type ofanimal one night after work that damaged mybumper. They sent my vehicle to the Freemancollision center in Irving Tx for repairs. After amonth I picked up my vehicle and 3 weeks laterwent to the carlash and spayed my bumperonly for the paint to peel off. Called Billy thatwas over the collision department and I wastold to give him a called back in a month andhe'll have a loaner car for me. Mind you thiswas early 2021. Called Billy back and was told Iwas on a waiting list. Called back a couple ofmonths later and was told Billy is no longer withthe company, but come to find out Billy worksfor the collision center now. Needless to say It's been well over a year and I have yet to receive acall from anyone at this dealership and mybumper is still peeling! Stay away from thisdealership! Poor customer service andeveryone will lie to your face to get you out ofthere if you have a problem.
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August 2021 by Kelly Furlong
Upon referrals, I took my Silverado in that had frame damage, etc. and am so happy that I did. My concerns were, from past experiences, not getting a complete/correct estimate and repairs not being done right due to lesser quality parts and/or labor. I had first brought my truck into a smaller shop whom in which insurance was not working with, then I brought it to Freeman and told James about the situation and my concerns; he promised whether it gets fixed or whether it gets totalled, they would get it done right - no shortcuts. It ended up getting totalled after the long hard fight for a correct estimate. With insurance pushing back more and more, you have to bring in more facts. Not to go into too many details, James did exactly that. Such a relief that I didn't have to battle both insurance and a collision center to do things right. Freeman did their part (exceptionally well) and now, heaven forbid this happens again, they will have a returning customer. Thank you so much, James and team!
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August 2021 by judith landa
Anthony has always helped me out and is the nicest person there! He updates me when ever it’s necessary and lets me know what’s going on. It’s always so neat in the waiting area and I feel comfortable in there.
