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January 2024 by Larry Pittman
I have used Gold N Carats, since it started, to fix our rings, resize a ring, clean our rings, and now I’ve also done appraisals of our jewelry. Their quality is truly above reproach. I don’t buy a lot of jewelry but they have to clean their counter, after I drool over their beautiful jewelry in the display cases. They’re Friendly, Courteous, and Caring Professionals. You should find out for yourselves.
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January 2024 by Pat Nicks
Our rings turned out beautifully and the service we received was outstanding. Already gathering more jewelry for re-sizing and appraisals. Highly recommend Gold N Carats!
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October 2023 by Gabby Puglisi
I highly recommend going to Gold N’ Carats for all of your jewelry needs. They did my engagement band, wedding band, and my husband band. We were so happy with all of them. Great customer service and staff!
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October 2023 by Roberto Phillips
Although I’m not one to leave reviews just because….. However, during my inaugural visit to this jewelry store, which involved two items – one to remove a few links from the gift that my wife and son gave me and another with significant sentimental value – I encountered a delightful surprise. From the moment I stepped inside, it was evident that this establishment prioritizes a warm, family-oriented atmosphere. The staff attended to me promptly, and their exceptional service truly made my experience pleasant.The reason for bringing it in was that I’d previously taken the sentimental item to a mall jewelry repair shop. Significantly later, when the battery was draining, I noticed it had an issue; it would change the date around 8 or 9 pm, which was quite odd.So, that is when I searched for a repair shop near me. When I shared the story with the staff at this store, they also found it extremely odd as well but indicated they would look at it. While in the store my eyes latched on to newer elegant Citizens watch but similar to another one I had from many years ago, as I mentioned that the item was not working either, she suggested I bring it in.Since it was during the weekend and lived in the area, I went back to collect both the additional item that was also in need of repair. The convenience and thorough service further solidified my positive impression of this store.What truly stood out was their proactive approach. Upon noticing that one of the items I dropped off had not been charging, they quickly sent me a text message with the necessary information. When I arrived, they provided me with the next steps I could take and an estimated timeline for when the items would be returned since it had to be sent off to the manufacture!Several days passed and when I returned to collect the other repaired item, I found that the staff’s willingness to engage in open and stimulating conversation, covering a wide range of topics, added a personal and memorable touch to the experience. The fact was they were not scared to open up a conversation, but again, I was not either.In the end, it’s not often you have the chance to connect with the leadership of a business in such an inviting and enriching manner, combined with their attention to detail and exceptional customer care.My visit to this jewelry store exceeded all expectations, leaving me with a lasting impression of their professionalism and dedication.
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October 2023 by Anne Moore
I came here to have my ring resized. From the moment I walked in, everyone was welcoming and assisted me with what I needed right away. They made sure to accommodate me with everything I needed done. Everyone here is professional, knowledgeable and friendly. I would highly recommend them for your jewelry needs.
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October 2023 by Guy Betts
I purchased a bangle bracelet for my girlfriend a couple weeks ago. It may appear as though she is a mechanic by the way this is damaged. She actually owns a hair salon and didn’t notice anything that would have caused this damage. I understand gold is a soft metal and this is hollow, but I expected jewelry to be somewhat more durable. I brought it in to see if repair was possible. Unfortunately since it is hollow, I was told no. They did kindly offer to provide an exchange for the gold itself, but I guess so will most other jewelers. Certainly won’t replace what I paid for this though. Very friendly staff and I thought perhaps I found a new spot for quality jewelry, but I believe I’ll keep searching for that.
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October 2023 by Ellen Minor
This is a wonderful, family-owned store! They have beautiful jewelry here and they are also a great place to sell pieces you no longer need/want. If you have a lot, be sure to make an appointment because they review each piece thoroughly and honestly. They made everything so fun and meaningful!
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September 2023 by Helena Walsh
Lucinda and Jenna are amazing customer service advocates. I had several items that they complementary cleaned. They found stones loose in my diamond hoop earrings. I was so grateful as the stones would have gone missing if it weren't for the examination with the jewelers loop.They are the only if not one of the only jewelers that have an on site benchman30+ years in the business here in Irving.They do design custom work also. The will buy your old gold too.It's the only jeweler I trust with my fine jewelry.Thank you for your caring attitude.
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August 2023 by Daisy Luong
I am 100% satisfied with the service at Gold N Carats. The only reason I didn’t give 5 stars is I haven’t purchased jewelry here or had jewelry repaired /resized but I’ve had watch batteries replaced. However if I were to purchase jewelry I’d come to this store and I’d trust them with heirloom jewelry.
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August 2023 by Cristy Gerth
Excellent craftsmanship and service. Jenna went above and beyond to make my custom ring into a reality. She had the cad drawing drafted up in 2 weeks and turn around time to getting the ring made was super quick. It is exactly what I envisioned with great communication throughout the process. Pricing was reasonable. Highly recommend Gold & Carats!
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August 2023 by Bill B
Had my wife’s wedding ring repaired and dipped. Everybody there is knowledgeable and very friendly. Work was done as quoted and it looks beautiful! I will definitely continue to take my business there.
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June 2023 by Briana V
Ms Lucinda really takes the time to make you feel welcomed wether you’re going in to just browse or actually “adopt” as she likes to say one of her many gorgeous pieces. Everyone makes the effort of making you feel at home and just overall wonderful people! Thank you all at Gold n Carats for such a fun and educating time!
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June 2023 by Hannah Blain
The chain of my favorite necklace broke and I wasn’t sure where to go. I’m so glad I came to Gold N Carats- I had a fantastic experience!! Everyone was so kind and they went above and beyond to help me. I can’t recommend them highly enough! I will be coming back here in the future for any jewelry needs :)
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June 2023 by Megan Alvey
Final update (see last paragraph for original posting):Just picked this ring back up along with its matching wedding band! As per their recommendation I brought the set in the be welded! Turned out lovely and I’m so happy! The staff was so sweet and had some more interesting stories to tell! You don’t find the kind of sincerity they offer very often anymore these days and it’s always a treat going in. So glad my now husband found and chose them for our rings! We’ll d efinitely be returning for future projects! Added new pictures of the final set!!!Original/First Visit:Visited today with my fiancée to pick out an engagement ring and wedding band. We went in not knowing anything about the in and outs of picking a diamond/band, however, when we left we were much more comfortable with the knowledge they provided us. Jenna was wonderful and very educational. She went above and beyond to help us choose the best fit for us within our budget. Her husband was also helped add the cherry on top with the perfect setting arrangement! The process for the mens band was a lot shorter but still educational! Can’t wait for the rings to come in after their sizing. Updating my review to include the photos! I was surprised that it was ready so quickly.
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June 2023 by L H
A family-owned business for nearly 40 years. The staff are all very friendly, professional, and skilled in jewelry repair. A varied and beautiful selection of available jewelry items.I highly recommend Gold N Carats. Won't take my jewelry anywhere else.
