GSM Outdoors
Hours:
5250 Frye Rd, Irving TX 75061 Hours
About GSM Outdoors
GSM Outdoors is highly regarded for its excellent customer service and support. Customers appreciate how the company handles issues promptly and with kindness. For example, one customer was refunded immediately after forgetting to suspend their service, and another was assisted in ordering a face paint tube that had exploded during packaging, which arrived unexpectedly a month later. Support staff like Kelbi, Sara A., and Rebecca are described as helpful, friendly, and professional. They assist with various problems, from resolving camera issues to processing warranty returns for defective products. The company also demonstrates a willingness to go above and beyond, such as crediting a month of service or replacing discontinued items. Customers value the company's responsiveness and the staff's ability to troubleshoot effectively, ensuring satisfaction even when products fail or issues arise. Overall, GSM Outdoors is seen as a trustworthy business with dedicated employees who prioritize customer happiness. The positive experiences highlight their commitment to quality service, making it a preferred choice for outdoor and hunting equipment needs.
Most Recent Reviews
May 2024
Amazing customer service, Sara A. was the most helpful and kind person ever!!! My knife is broken and has been discontinued so GSM is sending me a brand new one. Couldn’t be happier!
April 2024
Kelbi was a huge help to me as I tried to solve an issue with one of my cameras. She helped resolve the issue and was kind throughout the entire process!
April 2024
Called about concern about a knife I wanted to purchase and Rebecca was awesome with helping me, very friendly and professional, I was satisfied and confident To purchase the knife.
More Comments(168)
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- Irving, Texas