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December 2023 by Wendy Darline Ingram
*****CAUTION there are no cameras what so ever at this location! We had our car broken into. So be sure to not leave anything in car and do not park anywhere but the very front!!!!
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December 2023 by John O.
The room was very nice. I had a suite which was like a mini apartment. However, from the time of check-in, First, I notified the desk clerk that I had forgot my toothbrush and she gave me one. I asked her for toothpaste to accompany my toothbrush and was told I would have to purchase it. I've stayed at this property before and had the same issue, and was given toothpaste, never to be charged nor at any other Hilton establishment. Second, got to my room and no ice bucket. Third, the cleaning staff failed to refill the soap in the shower, therefore I had no soap to bathe. Fourth, the hair dryer was missing. Fifth, the soaking tub was broken and would not retain water. I checked in to this hotel with hopes of some relaxation, instead, I felt like I was a member of their service recovery team. I stayed here before, and the experience was not this detrimental. Not sure what has happened, but not impressed. To top it all, no food. I was told that the restaurant would be closed until after the new year....... What????
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December 2023 by Jane Dinsmore
My husband was recently released from the hospital after a grueling admission and needed a handicapped accessible hotel room. We were disheartened to learn that even though there are literally HUNDREDS of hotels in the surrounding area, almost all of them had none available (meaning non-handicapped people were booked or being placed in handicapped rooms most likely). Not only did the Hilton Garden in have one available but they had one sweet lady who worked at the desk both mornings we were there who is truly a shining star and did everything she could to make our stay as helpful and comfortable as possible. She was kind, friendly, and hands down the best person I have ever met holding that position at ANY hotel where we have stayed (and we have stayed at a LOT of hotels). Her name is Memuna, and Hilton should make her employee of the year or do something else nice for her because she is simply amazing. Thank you, Memuna, for helping reduce our stress level and going out of your way to help in every way you could think of.Rooms: The large bathroom and roll in tub with a bench was fantastic.
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November 2023 by Mark C.
I am providing a formal evaluation of my experience at the Hilton Garden Inn located in Irving, Texas. The quality of the room was commendable, however, the management's performance was subpar, particularly in relation to issues concerning diamond membership. Furthermore, there was a noticeable reluctance on their part to comply with their own established policy, a copy of which is annexed herewith. This policy explicitly stipulates that diamond members are entitled to certain privileges, which, in this instance, were not honored. This non-compliance is regrettable and raises serious concerns about the establishment's commitment to its own policies and customer service.
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November 2023 by Maggiee G.
Nice hotel huge spacious bar with outdoor seating and activities...here's the issue..There was a group of teenage boys I guess here for a sports game..running up and down the halls late up night no supervision. We had a joining room and could literally hear the people in that room where I had to knock on the joining door and say we hear you..had to sleep with TV on so we couldn't hear them..a room full of kids..once again no supervision!Next day go to breakfast early... buffet empty...15 min wait for refill. They had NASCAR on the TV we along with another guest if we could watch the NFL game in Germany..the server was rude about it says no..It's policy I can't change it..so I go to the front desk she was also rude and claims she's "not associated " with the bar..SO APPARENTLY ALI?? The bar manager says the server can't change the TV..never in our 10 years of Diamond Member, have we had such shitty service
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October 2023 by Brooke Wilson
We had a delightful stay here!! We were there for two nights and had no issues whatsoever. The room, as well as all public areas were clean. Staff was welcoming. The only complaint we had at all, was the lighting in our room. It felt a little dark in the sitting area even with all the available lights on. Other than that, everything was great. Would absolutely stay again!!
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October 2023 by Mike
It's an okay hotel. Nice and clean, for sure, and the rooms (at least the one I got) are spacious, but lots of buzzing noise from the fridge and constant lights from the TV, microwave, and clocks, so make sure to bring masking tape for those if they affect your sleep. The staff are cold and often clueless, but I guess they hire from the surrounding area so it makes sense. The food on offer is something you'd expect to find at a motel, not a hotel, but there's a Sprouts around the corner and various eating places. Overall, it's fine for a night or two, but if you want comfort and a bit of class, you should look elsewhere.
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October 2023 by SmartSysta Knows
Pros: Great location. Clean property. Lots of free parking. Room is spacious. Refrigerator and microwave was good too.Cons: I wasn’t greeted when I walked in. The representative didn’t make me feel welcomed. I explained that the app stated my room was ready it said to visit the front desk. However, no reason was given. I returned to the front desk and the staff member said it was due to leaving a deposit for incidentals. I already completed all of this on the app, but had to do it in person anyway. This makes me uncomfortable when the app doesn’t work properly because I provided my credit card in advance.The rep said breakfast would be offered to me from 6-8 am. When I arrived for breakfast, I was warned that I would be charged. I went back to the front desk, again not greeted, and was told that I was given points instead of a breakfast credit. Not only was this embarrassing but frustrating as well.Thus, not a great experience here and be sure to double check everything or you will be embarrassed and charged. I’m glad it was a paid stay by my company and not for pleasure because my ratings would have been worse.Walkability: Near a ton of restaurants and stores. My luggage was lost so it was nice having a Ross nearby.
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October 2023 by Anonymous
Terrible hotel management staff. Observed the hotel manager exhibit barbaric behavior and display inappropriate conduct in the presence of a guests (incld. minors). The Hilton should consider disciplinary actions against this manger.
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October 2023 by Ann Vaughn
Great location to DFW Airport. Staff are friendly and accommodating, especially Daniel in dining. Rooms are spacious and clean.
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September 2023 by Corey Campbell
Excellent rooms and location - walking distance to great restaurants and bars. I’ve stayed here several times and rooms are always clean and well maintained. Reception is lacking- have to request bottled water. AARP late checkout described on the website went unrecognized by the receptionist. She actually said EVERYBODY gets the same checkout, and regardless of my description repeated this like a mantra.Nearby activities: The bartender at the hotel is always great and the local restaurants are also well staffed. Torchys Tacos, Saltgrass Steakhouse, as well as a nice shopping center are convenient to walk to. Our Glass bar has surprisingly good Asian food. The area seems safe, and I have never seen any sketchy characters when walking around with my wife.
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September 2023 by X P
If you're a vapid snob who only cares about status I guess these hotels are great. Even the employees are snobs. Read the reviews from diamond members if you want examples.
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August 2023 by Ray0507a
The hotel was very clean & in very good condition. The accommodations were very comfortable & relaxing. The staff were very friendly & helpful.Rooms: Rooms are spacious, clean & comfortableSafety: Very safe atmosphereFood & drinks: Great, reasonable choices & quality
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August 2023 by Bryan Buchanan
They actually clean your room everyday!! The service is amazing the people here Danie at breakfast and Juan for dinner are amazing !!!!!
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August 2023 by Undefined Silver
Very close to our office in Dallas. Check in was easy and smooth. I had a couple issues when I got to my room. The door leading to my refrigerator was hanging off and my TV was not operating. I went to the front desk and let them know so i wasn't charged with damaging the room. They quickly sent Facilities to repair both. The rooms are clean and cool. I just got back from breakfast. A nice little buffet with eggs, sausage, biscuits and gravy, cereal, coffee, fruit and yogurt. Everything you need for breakfast. $16. Well Worth it.
