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August 2024 by justina ramirez
I happen to use the service that contracts this moving company. The movers showed up on the day of the move and loaded everything in truck from one place and unloaded everything at new place. I had found some broken and damaged things of mine but I was getting settled in. It took me a week to unpack in bits because I work two jobs, when I noticed that I was missing one box of valuables. I reached out to contact this place by email and I called this place several times, left voicemail messages but never got a courtesy call back, no email response regarding my missing box, or anything. I hope they return my box since these are very pricy valuables, I know it was packed unfortunately and placed in the truck with my boxes and furniture but never made it in my home. Thanks.
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August 2024 by Annette Flores
I used this company for my move it was $1400 which is fine however they broke my 55inch that’s usually in our bedroom. If it was an old tv I would’ve been fine and just bought a new one but this tv was less than a year old. I’ve filed a claim and have tried to follow up, now they are not responding of course. Very disappointed, I will be calling my credit card and seeing what can be done.
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May 2024 by Kwanetta Davis
Was provided with this company to move from my moving agency and they were pretty nice but some of my items are missing like a box of kitchen things and a marble end table. Also when paying we were told to pay via Zelle then a lady called saying the Zelle wouldn’t go through until the following Tuesday (it was Sunday 4/28) so she asked us to pay cash and be refunded. It is now 5/14 and we’ve been calling and texting and no one is answering so of course now we have to dispute with our bank. Not very happy overall but I know to not use this company or refer anyone to them for future moves. Gave 2 star only because the movers were pleasant people and they worked hard but yea never again.
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May 2024 by Erin Powell
These guys moved quick and made sure all of my items were safe and well taken care of!! 10 out 10 will be using again!
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April 2024 by michael frazier
WARNING: DO NOT USE THESE PEOPLE. THEY ARE A SCAM. They got to the job and called me so my phone history was time stamped then when they were ALMOST done charged me for an extra hour they werent there then held the rest of my belongings hostage until I paid.
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March 2024 by Emily Hammon
Inbox Moving Service did a fantastic job! They were on-time and handled the piece with care. Both the gentleman were courteous and professional. The piece was large, heavy, and delicate, but they handled it beautifully. Their pricing was very competitive and straightforward. William explained intricacies of the assembly & put our minds at ease. We could not be happier.
Thank you so much!
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February 2024 by Charlie Bronson
If you want to arrive at your new residence with missing items that may or may not have *definitely* been stolen, this is the moving service for you.
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December 2023 by Dibresha Standberry
Very Fast, Friendly Service! Jonny, Carlos & Beto were the best!!!
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November 2023 by Nickie Crouch
Excellent service!! They work fast! Everything was went perfect.
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November 2023 by Michael Lee
Enrique and Miguel were AWESOME. They were quick and professional.
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November 2023 by Janeth Rodriguez
the best highly recommended
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July 2023 by Tammy Abdul
This is the second time I've hired this company. First experience was great, but the second time not so much.They broke the TV stand leg in the move and in an effort to make things right they discounted $25 off of the $550+ total. Not just that the piece cost more than $30, it will take time and effort to fix. Unfortunately, at the moment, the TV is unusable until then.
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July 2023 by Syreeta Mitchell
Thank you Salvador, Juan, and Moses for an excellent job yesterday. You were so efficient getting my furniture broken down , transporting, and setting it all up in my new place. I really appreciate you so much. I highly recommend this team and company to anyone in need of a reliable moving service.
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July 2023 by Kay Au
I regret to write this review, but I feel compelled to express my profound disappointment regarding my recent move from Dallas to Houston. Initially, the owner of the company assured me that he would personally oversee the moving process. However, the day before the move, he canceled and informed me that he wouldn't be present, but he would send his best team instead. Unfortunately, the experience fell far short of my expectations.Firstly, upon their arrival, the movers carelessly rolled their dolly over my white rug, leaving severe stains that ultimately forced me to discard it. I have video evidence of this incident. Moreover, they also broke my neighbor's lamp, which I captured on video as well. Therefore, any denial or contradiction of these events is unwarranted.The fact that I had documented evidence and spent the entire day on high alert, waiting for them to admit their mistakes, deeply undermined my confidence in their professionalism. I had hoped for a smooth and seamless moving experience, but instead, their lack of integrity left me on edge, constantly questioning their actions.Furthermore, when they arrived with an excessively large trailer to transport my belongings, I discovered that it also contained items belonging to other customers. This meant that my possessions were mixed with those of strangers, raising concerns about potential infestations or issues with pests from their belongings. It is exasperating to think that despite paying a substantial amount of $2300, I did not even receive a dedicated truck for my own belongings. This is beyond unacceptable.To add to the list of unprofessional behavior, one of the workers used the bathroom in my brand new house and left it in an appalling state. Additionally, they broke the door to my downstairs bathroom without acknowledging their actions. I possess irrefutable evidence to support these claims.It took me some time to gather my thoughts and compose this review because, as I mentioned earlier, I had just moved into a brand new house and had numerous other matters to attend to. I sincerely hoped for a positive experience, but regrettably, it turned out to be a complete disappointment. Despite recognizing the subpar service, I still tipped the drivers, although it was far from a five-star experience.In summary, I feel compelled to warn others about my unfortunate encounter with this moving company. My intention is to provide an honest account of my experience . Best to luck to those who book in the future
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July 2023 by Vicky Kapadia
Ok so they are simply the best! This is the first time I used this moving option and glad I did.. the movers assigned were so brilliant, they were punctual, followed up much before the appointment and finished the complete move in forty mins!( I was shifting from 1st floor to 2nd). I really didn't expect them to be this quick. Also they are super transparent regarding moving charges. I didn't had to pay a penny above the quote apart from tip. Just loved the complete experience.
