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October 2024 by T.C. ST-CLAIR
These guys are top notch. Mark helped me at the counter and skilled men in the shop took care of my issue while I waited. If you just want it done right, stop off Grauwyler.
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June 2024 by Memo Ana
This man helped me a lot and is very respectful. He is a wonderful person. I have never met someone like him in my life. He has high morals and excellent service his name John salmon
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May 2024 by Tim Lang
I can't believe I have to leave a review for this place, but they've left me with no choice. Honestly, they don't even deserve a single star. The customer service here is absolutely atrocious, and I've never encountered such dishonesty in the diesel industry before. And trust me, I've been in this industry for a long time as the owner-operator of Legacy Fleet Services.
Let me tell you about my experience. I dropped off a PTO shaft to what I believe was an older gentleman with gray hair who was helping out at the parts counter. I asked him for a business card, but he didn't have one since he was just assisting in the parts department. So, He asked Larry if he could have one of his business cards instead. And you know what? Larry, the guy behind the counter, literally shook his head in my face. Can you believe that?
So, I had to grab someone else for a reference call. Then, on Thursday at 10 AM, I received a call stating that the PTO shaft was faulty and needed to be replaced and couldnt be repaired. And to add insult to injury, they told me it would cost me nearly $700. I told them I needed to call my customer to discuss it further before proceeding.
When I called them back around 12:30 PM, I was put on hold for a ridiculous 10 to 15 minutes, getting bounced around from one person to another. It was infuriating! Every time I thought I was finally getting through, it would ring back to the receptionist. I couldn't take it anymore, especially when they started screaming for Eddie while I was still on the phone. I hung up and waited for a call back, which took a whole hour and a half.
When they finally called back, I followed my gut and asked if they would charge me for just looking at the PTO shaft. They said they wouldn't, so I decided to go and pick it up. However, before I left, I made sure to ask if there would be any charges. I drove all the way there on Thursday, just before they closed, and on Friday morning, I took it over to Cowtown Gear and Axle in Fort Worth.
I've been doing business with Cowtown Gear and Axle for a while now, and let me tell you, they are fantastic. They confirmed that the PTO shaft did have some damage, but it could definitely be fixed for only $230. Now that's a reasonable price!
So, the moral of this story is: don't let these guys rip you off for unnecessary charges. Take that extra drive and go somewhere that will truly give you an honest opinion and take care of you as a customer. I don't know what I was thinking when I went to Inland but I will never make that mistake again.
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April 2024 by Steve Hight
John Lahr was excellent at helping me diagnose the problem with my Allison transmission. Ron was extremely helpful and explanatory with parts. I highly recommend both guys! Thanks for your help!
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January 2024 by Lorene Mitchell
I took our truck to Inland, I was told the def pump was bad. They told me the part was roughly $3400. With me dealing with Mack trucks for as long as I have I knew the part could not be that much. I called Mack and was informed the part is less than $900.That’s a 74% mark up. I called Inland asking why is the markup is so high and was not giving a straight answer. I asked if I could just buy the part from Mack myself, they told me no. My blinker switch was bad as well, they marked that up 50%. I believed that’s real bad business and price gouging. My fellow truckers just make sure you checking your prices when it comes to this company.
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December 2023 by Anthony Cobb
If your truck driver and you need inspection I wouldn’t bring it here they take fooor evvverrr.And they go through it with a fine tooth comb.
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September 2023 by Safety Department
Every single time I come in here I get extremely awesome help, very courteous and professional! Thank you once again!
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June 2023 by samuel perez
Great place with lots of parts for your commercial truck needs. Been doing business with them for over 15 yrs and they are very knowledgeable and possess a vast number of items on hand at any given time.
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February 2023 by Amy Kahle
Crooks. Head this warning. There is nothing worst than a thief. I fully regret using this company and hope this review helps others find another option before they are stolen from like we were. Yes, we tried to work it out with David before this review and there was no path to them choosing the right thing to do. They are greedy and dishonest. And yes they will do thousands of work on your truck without getting your approval. Terrible way to treat people and do business. I will forever advocate for no one ever using this business ever. Tell everyone you know! I try and tell someone at least once a day what a terrible experience I had and the financial burden they placed on our family!
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February 2023 by Amy K.
Do yourself a favor and keep driving if you need service. They are greedy and dishonest. Did work before EVER telling us a price for the work and then overpriced everything by double and charged us. Tried to work it out with David but he is king of the greedy club and would not work with us at all. I am sure the original owners would never do business like this. They won't last another 77 years once word gets out at how they are greedy and overprice everything and complete work without your permission forcing you to over pay and cause financial hardship. I will be glad when they go out of business! The world doesn't need crooks like this! Don't trust them to be honest! They are the definition of cooked mechanics. We fully regret taking out truck here and won't be back and hope this helps others to never use this service and if you do QUESTION EVERYTHING And don't let them start work without giving you a price. They will flat out steal from you and force you to pay double! Tell everyone you know! There are better options out there with honest people.
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January 2023 by Nicholas Kesterson
Take my truck here every time.
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January 2023 by Meño manuel
That's very good stuff
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September 2022 by Mark T.
This shop really came thru for me in a pinch my carrier bearing went out on my food truck. I was able to get it off the truck but I could not get the bearing off the shaft. Inland truck parts and service answered my call and when I showed up with the part Henry was able to take it off an put the new one on. He and this shop really saved me as I was stuck on the side of the road. Thank you so much!!!!
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June 2022 by Andrew Rufus
Couldn't find this part anywhere, INLAND came threw in the clutch thank you guys ??
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January 2022 by Juan Zavala
Very good place good service friendly staff
