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December 2023 by Quoc-Tuan Tran
Nice people, decent rates, etc.Buggy computer systems; changed my address online and checked on the app, displays the new address. For some reason they didn't have the new address on their end. Paperwork kept going to the old address. Direct deposit had issues as well.
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December 2023 by Jesse Faurot
I met the most amazing lady today at this establishment.Her name is Kendra, and she treated me like a person, not a number. She listened to my concerns, and guided me thru the process. We talked for an hour and I just walked in. Along time ago I came to this place a they were rude. This wasn’t the case today, I would highly recommend her for anything.
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October 2021 by David Munguia
Great credit union with friendly and helpful service
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July 2021 by Sergio Rocha
Great customer service, everyone was very friendly ,helpful and answered all of our questions. Highly recommend.
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July 2021 by Daisy Knott
They have the best loan officers and great loan rates!
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July 2021 by Serena Renee Whatley
The staff seems overall very friendly and knowledgeable. It was an easy decision to make ICEFCU our choice for banking needs!!
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February 2021 by Karen Parada
The customer service is great, their loan rates are reasonable and I've never had an issue with them. All in all, a pleasant place to do business with.
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August 2020 by Sweetie 90026
Is a good bank the only thing there website is to slow. I wish they had mobile app. Like most bank.
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March 2020 by Kathy Bennett
They know you when you walk in, they are always smiling and friendly.
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October 2019 by Chase Pigrenet
THE SYSTEM IS DOWN LITERALLY EVERY SINGLE WEEKEND, THIS BANK IS STUCK IN THE STONE AGE, MAYBE ONE DAY THEYLL GET WITH THE TIMES
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August 2019 by Brad L.
Great credit union! Wouldn't trust anyone that said otherwise. 25 year customer Always friendly. Great rates
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July 2019 by Debra Miller
I have been with this bank 27yrs.....1st time I have ever been profiled to open an auto loan had to jump thru hoops to prove residence/income. fico over 700 and would be my 7th auto loan finc with ICEFCU...looking for a new bank!
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July 2019 by Linda Carr
Everyone at icefcu have always been helpful and pleasant. I have been with Irving City Credit Union for 25 years and have never had a bad experience. There is no way I would ever put my account in a bank!
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April 2019 by Theresa W.
Never a regret, always a smile! I have been a customer since the 80s, and I can tell you this CU only gets better and better. Yes, City of Irving employees do business with them, however my family had the ability to bank there too, if I sponsored them. I thought I was better with one of the BIG banks. But I learned better when I had a case of check fraud. Bank services were much cheaper. When they suspect fraud with their cards, they check it out. Their tellers are some of the snap-to-it friendliest people on Earth.
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January 2019 by Alex Gorelov
I have used ICEFCU for a little over two years now and I will never use another bank/credit union again. They gave me an unbelievable interest rate when I bought my car (especially compared to my old credit union) and I've never had any issues whatsoever with fees or hidden costs. The customer service is exemplary. The ladies that work there are very nice and even went out of their way to contact me when I had forgotten to give them my brew number and my new card had come in and my ex went to the post office and had all my mail returned to sender! Without the ladies that work here, there's no telling howlong it would have been before I found out! Thank you to everyone here for changing my perspective on banks! Yall are awesome!
