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February 2025 by Nionni McBride
We worked with Peter Harris and Jennifer Maillard on our home loan. KBHS home loan gave us a closing date. When we went for our final walk through the day of closing, our build supervisor told us our closing date had been pushed back. Not only had Peter or Jennifer neglected to tell us this, but they didn’t inform the title company either. We took off work, made arrangements to be out of the house for the buyer, and set up moving company for the following weekend. Only to find out two hours before that we weren’t closing. Our process in sending in paper work, being able to ask questions, wasn’t great either. Jennifer constantly misspelled or got our names wrong. But we were so excited about our new home. And we understood she probably had a lot on her plate. We also dealt Peter never calling us back, and Jennifer only reaching out to us when she needed something. We could not and can still not contact them otherwise. We are hoping for a closing date soon as we are still waiting although we have already been cleared to close
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October 2024 by M Ayodele
Outstanding Loan Officer for First-Time Homebuyers!
Working with Peter Harris of KBHS Home Loans, as I purchased my first home in Downtown Dallas was an incredible experience. His expertise and professionalism made the financial process seamless from start to finish. Peter was incredibly knowledgeable, breaking down complex mortgage terms into simple explanations, which gave me confidence throughout the process.
He was always organized and proactive, keeping me updated at every step. When unexpected challenges arose, Peter handled them efficiently, ensuring my loan remained on track. His excellent negotiation skills secured a competitive interest rate and favorable terms, saving me money.
Peter’s customer service was top-notch—always accessible and responsive. Even after closing, he checked in to make sure I was settled and comfortable with the loan. I highly recommend Peter Harris to anyone looking for a reliable and dedicated loan officer. He made buying my first home a smooth and stress-free experience!
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September 2024 by Shelby Gally
These people are horrible. Our friends are buying a house with them right now. The close date has been pushed out multiple times, the change the information they need and ask for the same thing multiple times. They act like they didn’t know certain pieces of information they already knew. They were also told this would be fine and done IF they weren’t currently being audited, which is MIND BLOWING to me. They are approved and everything is good to go, they keep saying that it’s all final and done but they keep pushing it back without giving them a hard reason why. They are living in an air bnb, pushing out deliveries and service start stayed because of this. They wish they had more time to do this over because they would never ever use them had they known.
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June 2024 by Toni Davis
I was desperately needing to move in because we were about to be homeless. My children and myself are disabled and I trusted Dusty. Please.....take your time and make sure everything is correct when you do your walkthrough. He made false promises and now I have to spend unnecessary money to file a claim for a patched fence. No one was willing to fix the issue. I wish I would have trusted my first mind. Now I'm about to spend additional money for safety purposes. Not to mention, I loss a dog, due to a faulty gate. I'm completely disappointed in the company.
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June 2024 by Philip White
This company is extremely sketchy and does not have your best interest in mind!! They did not approve me for a primary VA home loan and tried to have me commit occupancy fraud and apply for an investment home loan with a 1.6% higher interest rate‼️
That home loan has a 75% increased risk of loan default, and is highly illegal for me to apply for since it is not a primary residence. Educate your mortgage professionals because they are not informed. I have filed complaints with the consumer financial protection bureau and multiple state agencies
STAY AWAY FROM KBHS HOME LOANS!
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May 2024 by Jacqueline N
I am beyond furious with the appalling level of service from KBHS Home Loans. Their complete disregard for basic communication is utterly infuriating. They ignore calls, brush off messages, and don't bother replying to emails, leaving me stranded without a clue about what's happening with my loan.
This level of incompetence and negligence is inexcusable. It's not just about inconvenience; it's about disrespecting clients and their time. I am seething with anger at how they've mishandled everything, causing unnecessary delays and stress.
If you value your sanity and peace of mind, steer clear of KBHS Home Loans. Their abysmal communication and lack of professionalism will only leave you boiling with rage.
I am sorry but they suck!
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May 2024 by sadouki mohand
I regret to say that my experience with Mireya napoles and Carrie boatright and their team at kbhs home loans has been overwhelmingly negative due to their poor communication and lack of responsiveness. Despite being pre-approved and given final approval for my loan, I have been left in the dark regarding the status of my application.
Attempts to reach out via phone calls and emails have been met with silence, leaving me feeling frustrated and uncertain about the progress of my application. This level of disregard for customer inquiries is unacceptable and has severely impacted my confidence in their ability to handle my financial matters responsibly.
Furthermore, comparing this experience to my previous mortgage application with another institution, where communication was prompt and transparent, only exacerbates my disappointment with Mireya napoles and Carrie boatright and their team.
I urge potential clients to proceed with caution when considering kegs home loans for their financial needs, as the lack of communication and responsiveness demonstrated by Loan Officers may lead to unnecessary stress and uncertainty
during what should be a straightforward process.
Overall, I am deeply disappointed with the level of service provided by kbhs home loans and their team and would advise others to explore alternative options for their lending needs.
Even 1 star is not deserved.
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April 2024 by Vasantha Kumar Rathnam
KB offered a very competitive mortgage interest rates and excellent customer service! My loan officer Michelle was very helpful throughout the lending process. Thank you Michelle!
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February 2024 by Ali Khalifeh
Working with KBHS Home Loans was one of the best experiences ever. I am a first buyer and was very nervous about my purchase but KB Home's loan transparency made that an easy and great experience. Unlink other builder loaners, KBHS Loans provides very reasonable interest rates. I had pre-approval from different loaners but KBHS was the winner regarding interest rate and closing costs.
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January 2024 by Paige Barrera
KBHS Home Loans LV has been a nightmare to work with on the purchase of our first home. Delays delays delays and no communication or accountability taken. Even after taking our issues up to the branch manager, no resolution or urgency to close. Truly disappointed.
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December 2023 by Madison
KB Homes is one of the bests and I'm very grateful for choosing them for building our new house. Big thank you to Sandra, Jolanda, Jessica, and John and everyone who helped us with making this happen.
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November 2023 by Corey Conder
They were okTo work with at first. However once we got to the closing communication broke down completely we were asked to sign things multiple times, documents were lost and had to be uploaded multiple times. When the frustrations were brough up the response was vague and condescending. My elderly grandparents that were co-signing for me were at there complete whits end by the closing and said they felt like it was a federal audit. They could have bought the house cash multiple times over but we were treated like we were trying to apply for a lambo with a 350 credit score and 20$ down.
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October 2023 by Rafael Nina
First house, first mortgage, first everything! I was confused scared unprepared. Buying a home should be an exciting experience and a great feeling. For some reason I came in scared and confused. Jorje and his team at kbhs picked up on my fear and together made this home buying experience the smoothest it has ever been. I am so grateful to have had him and his company on my side. To add to the already set fear I was working overseas which made it even more of a nightmare yet they handled everything keeping me informed every step of the way. I would get calls from my mortgage professional jorje even from his car while he was driving home or to another appointment to keep me Informed and iron out any wrinkles in the process courteous professional and really knowledgeable on the whole process I couldn't ask for more if I had more stars I would put them on also. Thanks guysRafaelHome owner 2018
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October 2023 by Hector cosme
Always kept us informed, never felt uneasy or lost. Step by step we were guided to the entire process.
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October 2023 by Teresa Kick
Great experience. Very knowledgeable and informative. Kept us in the loop through every step.
