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March 2023 by JT T.
Hmmm not sure how to feel about this place. During peak hours is hard to find a parking spot. Inside is ok they have a wide selection at ok prices. The reason I give them two stars because their prices are ALWAYS not as advertised or whats on their label. Its either a stocking problem, mislabeling or something in their system. You go in and they have a sale on something, take a picture of the label and the price still rings out different at the end. Im tired of this kroger and them doing that old bait and switch. Thank God the new Albertsons is opening up soon
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February 2023 by Paolo P.
Amazing customer service, Heidy was my cashier and she was friendly and attentive. Will definitely come back to this store
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February 2023 by Dr. Dan L.
Severely understaffed. I waited ten minutes (before I gave up) for someone to come to the meat department to see if they had any chicken breasts in the back, they had none on display. Tried Aldi next too was also a mess. Tom Thumb was the winner here. Kroger's vacuum sealed cheese had mold on it and when I went back to return it, the staff that was there were not helpful, missing on lunch break (at 4pm??) and half asleep. When in the south, Tom Thumb over Kroger any day.
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February 2023 by Phil V.
Super rude customer service will not be coming back to this location. Train workers to be better!
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December 2021 by Raymond Mccarty
Very very poorly managed store. You have to get your own cart, wait in a long line to check out. The other day, no bread, today no skim milk plus they are constantly out of other products! Service desks may be open 50% of the time.
If you go to the 6th street & MacArthur store the service area is always open, products of good selection are on the selves, which tells me it management! Maybe HEB will move across the street in the torn down shopping center.
This issues with the Grauwyler store didn’t just start!
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November 2021 by Zurielle R.
I placed an order 11 days before pickup, for a $75.00 Thanksgiving Day meal to be picked up 11/24, which was a Wednesday. Two days before the scheduled pick up from the Grauwyler location, the woman in photo ( keep reading to know how I knew), called me saying something to the effect that she was having to call all the customers to let them know that their store "got scratched " and she was having to call all their customers and tell them that they didn't have any Turkeys to fill orders ! But If I wanted to do Prime Rib ... which is 10.00 more, I could do that . She suggested I call ( what I call The North Kroger ) the one at 635 and MacArthur and gave me the number after looking it up . The north came thru and I am forever grateful. They even said I had gotten the last one . BUTTTTTT, I proceeded to still go to the Grauwyler Kroger because I had other items I need to pick up on the way home from Work and I see the employee , putting the same box I had gotten from The north Kroger . It was the same distinctive voice I heard on Monday, that was loading the box. Did she lie? It's not like I placed the order the day before and expected them to produce. It was 11 days .
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September 2021 by Lucille S.
If I could give this place zero stars I would! I cannot put into words how infuriated I am in this store I purchased ready to feed baby formula on September 16th my 3 month old baby had been fussy & has had projectile vomiting with chunks. Today I checked the bottle & the milk has been expired as of Aug 1,2021. I never bothered to check before because I've never had this issue & shouldn't it be the stores responsibility to check their items!!!!! CHECK YOUR PURCHASES FOR DATES BEFORE PURCHASING!!!
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August 2021 by Ricardo Gil
KROGER at 2201 GRAUWYLER Road, Irving, Texas, Horrible!!!! No open registers, only self checkout!!! SERIOUSLY!!! WTF!!!!
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June 2021 by Andrea Lucas
Mmm kroger produce is soo fresh. I finally reported the kroger on grauwyler. 2201 W Grauwyler Rd irving texas 75061
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May 2021 by Kirstin B.
Worst experience every time I go here with the staff. First time there, my cashier kept talking to me in Spanish as if I understood What she was asking. She clearly spoke English because she was speaking English to the customer before me. Today (5/29/21) - I got out of my vehicle and the employee getting more carts asked if we could walk further from the store to get a cart. We got the cart and she insisted we return it to a cart return on another parking isle. We instead gave it directly to her and she said "I said put it on that other cart return and I'll get it on my next trip" rudely . My husband told her we figured we'd make it easier on her and she threw some attitude towards us as if it was our job to collect cart and not shop in the store. To make things more worst she knew there were no carts in the store and could of told us to hang on to the cart we got for her. As we entered the store a white old lady pointed and said she's getting a cart for her. Is Kroger racist?
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April 2021 by Bertha M.
I have no problem with the store ... it's the pharmacy why is it that they don't ever have your prescription ready on time it doesn't matter if your Doctor fax it in ,e-mail it or text it it doesn't matter if you call it in or do it in person they give you a time... your there a little pass the given time and they tell you we are working on it give us an hr. More sorry !!! But no!!! or they need to hire more personal or or new personal
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February 2021 by Ursula Felix
this is thw worst kroger ever!! no carts have to go outside and get one then ridiculously long lines!! messy fresh vegetable isles trash everywhere and vegetables and fruit thrown in wrong places. plus I had to check my self out because no checkers and im NOT PAID to do so ridiculous!!!
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January 2021 by J M.
So Kroger has gone Woke. No more My Pillow at their stores. So I have made my last trip to, what use to be our favorite grocery. Down loaded their app. Back to Wal-Mart.
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December 2020 by Amalia Turnbaugh
Not on Christmas Eve. They only had 2 register open and line was long. One old man yelled " need to open more lanes" And he was so right. but they didnt
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October 2020 by Jerry Irish
Good selection of deli products. Fairly nice service.