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November 2023 by saiganesh musthyala
Quick service and efficient communication from Jamal. Clear communication about next steps for some maintenance for my vehicle.Update: (Nov’23)I am not sure if the management has changed or the staff has but it has gone good to worse in a matter of weeks. The staff are not responsive and keep your car dashboard open for hours without any particular reason, just plain lazyness.
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October 2023 by Jason Hose
No nonsense oil changes and car maintenance. These guys know what they are doing. After a bad experience at Take 5 oil change I found this shop and was very pleased with the competent and quick service. Thanks guys!
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October 2023 by Wendy
I had to have an engine oil change and decided to do a transmission oil change as well. I drive an old 2004 Ford Freestar and it has been doing a great job so far. Never had any issues with it. The Oil change was reasonable but the Transmission change really shocked me. I wasn't expecting to pay $230 for it. But I needed it done because I don't know when was the last time it was changed since my aunt and uncle owned the car. On top of that, their website says they offer Military discount but I was only given a discount for the engine oil change and not the transmission oil change. One of the younger mechanics was kind enough to walk over to the office where I sat waiting and showed me that the Oil was changed and now clean. Bit difference. So, in the future, I'm going to check around next time to see which Auto shop offers Military discount for all auto services because I still felt like I overpaid.
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September 2023 by Gigi Griffin
Andy Jones serviced us today! Hubby and I have visited this place for 8 years (2 trucks, a fiat and 2 motorcycles) and have been satisfied each visit! Staff has changed a few times but we continue to receive Great friendly service each and every visit!Services: Carburetor cleaning
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September 2023 by James R
I didnt get around to it earlier but i got an oil change it took them literally 15 minutes. Even though I didn’t buy the filters they still were nice and respectful to me. I appreciate Mr. James he has a nice crew, Great Conversation They just received a loyal Customer I will be back ? ?Service: Oil change
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September 2023 by jay
Horrible service & experience. Waste of money. Beware of them scamming you into performing repairs (without actually fixing it)Earlier this year in May, I took my car to Kwik Kar Oil Change & Auto Care (this location) as the check engine light was on and the car was not going above 60mph. A technician named James McMerchant did an inspection and suggested these services: Engine flush, changing spark plugs and VVT solenoid.First he gave an estimate around $1000 (with Bill) in order to fix the issue and talked down to $500 (without Bill and in cash)After a few hours, I got a call from him saying the issue was fixed. When I went to pick up the car, the check engine light was gone. James denied my request to join me for a test drive and stated he went on a test drive himself and the car was going above 60mph. He assured that the issues were resolved and insisted me to pay in cash without going on a test drive.When I made the payment and started taking the car home, the check engine light came back on and the car was not going over 60mph. I took the car back but James stated he fixed the original issue and that this is a new issue. I hate to even give them even 1 star.The same issue persisted even after they have repaired.
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September 2023 by Yan Zhang
The shop does a decent job when it comes to like oil change, and the technicians are good, but do not trust them for anything beyond that. The shop manager Jeremy shows poor managing skills and would do the sketchy stuff (including offering work that's under the table, discounted price in cash so he can keep in his own pocket). Also He will give you a low quote in the beginning, but then rack up the prices by telling you that this work requires additional work, by the end you would pay more than what you anticipate it. Also, they will have you pay even if they cannot fix your car.
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August 2023 by Ben C.
Came in for an inspection and was told I'd be second. After 3 other inspections came in and got serviced I was finally done. When it came time to check out they decided to keep me waiting another 10 minutes to deal with another person who came in for an inspection.
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August 2023 by Rebeca Adame
Javier went above and beyond when I went in for an oil change. He was so welcoming and helpful! Explained in detail what they were going to do and what my car needed. Definitely recommend!
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July 2023 by pritfc
Went to kwik kar in Irving today and I had a great experience. Got the $20 off for woman’s day :) and there were really fast to get the state inspection and oil change. They def got a new client today! :)Services: Vehicle Inspection
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July 2023 by Marcus A.
I had to get my Oil Valve Sensor replaced on my VW Jetta 2019. The Manager and Staff at this Kwik Kar location took care of my car needs. Also; I haven’t had any problems since the repairs. Thank you for your Service ????Services: Electrical repair
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July 2023 by Living Water Landscaping
Myke and James did an incredible job! These gentlemen had incredible customer service and assisted me with excellence. I will definitely be back.Service: Oil change
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July 2023 by Mayra Salcedo
These people are SCAMMERS. They charged me $1,000 to fix my AC and unfortunately I paid without verifying if my AC worked. I asked for a refund because I didn’t get the service that I PAID FOR. Shawn the manager stated rudely that I’m not going to get a refund. so I had to leave my veh there for another 5 days which they transported over to another location WITHOUT MY permission. I had to call if it was ready and Shawn told me that it was. I had to drive to the other location and they obligated me to pay an extra $600 before checking if my vehicle was ready but I ended up getting the keys and the AC WAS STILL NOT WORKING and now the engine light was on!! The engine light was not on when I brought the vehicle in. At this point JAMES the manager from the this location tried to get the keys back because he wanted me to pay for the service that I didn’t receive but I didn’t give him the keys because I was trying to get answers to why the vehicle wasn’t fixed when they confirmed that it was. At this point he said to take my car and get off his property. I HAVE NEVER FELT SO MISTREATED BY A COMPANY LIKE KWIK KAR. VERY VERY UNPROFESSIONAL. I already told my family and friends to never come to Kwik Kar ESPECIALLY THE ONES IN FARMERS BRANCH AND MACARTHUR in Irving. The rudest and most unprofessional managers ever.Service: Auto A/C replacement
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July 2023 by Kewanis Runnels
Came in to get an oil change and it took over an hour. There were no cars in front of me.. poor service!! They recommended to get my engine and cabin filters changed so I did but they needed to order the parts. They told me it would take 10 mins to receive but that turned into 30 because they forgot to put in the order. Had I known it would take this long I would have opted out. Only one black gentleman was very helpful and took 25% off. I didn’t get his name. Everyone else was standing around not working. Will NOT return.
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June 2023 by connor assumma
I came on by for a normal oil change and Javier noticed there were some problems with other parts of my car and he took the time to explain to me everything that was going on. Javier was the absolute best and I look forward to coming back whenever I need a service done. They are quick, efficient and most importantly kind and very informative. Nothing but praise from me and I’ll definitely be telling all my friends to come to this specific location. Ask for Javier cuz he’s the bomb!