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December 2023 by Dedra Aaron
Don't go here!!! Their service and customer service are awful.The manager, I assume, did not deliver on they date he said. He blamed the paint outcome on previous paint but never called us with an issueThey had our truck 15 days, and we were told it would be 5 days. We even went by there after 2 weeks, and they hadn't touched it at all. My husband let him know he lied. When they finally started, they rushed and didn't go back over it.. There were so many areas that the paint coat was lighter, and there were signs of black paint when we got red paint. Throughout the truck, there were areas they just overlooked that didn't blend and had chips in it. You could tell that after 13 days there, they rushed and painted it, and didn't care to go back over it.
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December 2023 by Shun Mosley
I needed some pretty intricate repairs done to my car. Syd was the best, from quote to completed work! I truly appreciate his commitment to making sure my car was done in a timely manner and done exceptionally! Whoever the technician was, certainly has me making Maaco in Irving my go to for all my body work needs!Syd went above and beyond by showing and explaining to me, the costs breakdown on several different quote options. Once the work began, he let me know there was additional internal damage and let me know my other options for repair.Prompt communication, exceptional service, and remarkable work!
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October 2023 by ENRIQUE SALAFRANCA
The paint job was less than adequate. There are paint streaks throughout my vehicle. Communication with Maaco representatives at Irving,Tx was very poor. I was always calling because they never returned my calls. The work took two weeks and I received my truck dirty. There was paint residue on the upholstery and my truck was dusty. When I told them I was on my way to pick it up after I had to call to confirm it was ready, my truck was not even cleaned. I had to ask them to clean it. The paint work and final presentation of my vehicle was very disappointing. There is obviously no pride in the workmanship. I would not recommend Maaco.Service: Painting
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August 2023 by Jesse Acevedo
The paint job is gorgeous. The reason for not getting a 5-star score is because they didn’t repair all the hail damage around the car; they repair 95% of it but the other 5% is still there.Services: Painting
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August 2023 by Charles Simpson
I am very pleased with the job that Maaco did on my box truck. I will use Maaco again!!!! THANKS
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July 2023 by Debra P.
I dropped my car off Monday and picked it up today. They did an excellent job .But before i came i called but there phone was saying closed for a holiday but then they call and said my car was ready. They were very patient with me cause folks can be difficult when it comes too there cars in all they did an excellent job
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June 2023 by Tim W.
Two months ago I asked the manager and one of his painters for an estimate to do paint repairs and some additional custom "highlights" to my 2014 Honda Civic. The painter suggested that he could do a lot of the highlights I was requesting with wraps. I agreed to the idea and to the estimated price I was going to pay for this work. I made a down payment to cover the cost of the wrap with the silver color I wanted. It was agreed that the manager would call me when the wrap material arrived so that I could drop my car off for the 3 days needed to do the job.After about 3 weeks I called the manager to inquire about whether or not the wraps he ordered had arrived. He said they had the wraps so my wife and I made plans to drop my car off on a Monday for the three days of work. I called the manager on the Thursday of the week we dropped the car off and he told me some things had come up and they had not even started the work on my car. I had expected that by then the work would be finished and I could pick up my car. The manager never contacted me with a progress report so it was REALLY IRRITATING when I found out they had not even started on the work. So I picked up my car and told the manager I would drop my car off again the following Monday with him assuring me that I would be taken care of.I then came to Maaco in Irving the following Monday morning to drop my car off so the work would finally be done. To my great disappointment the manager told me that he could no longer to the wrap work because the owner of this Maaco would not allow it. The only thing he offered to do was the paint work. I cancelled the ENTIRE JOB and got the full refund I requested. This Irving Maaco paint store put my wife and I through A LOT of unnecessary grief and disappointment. I had my wife's car painted by a Maaco store in Carrollton 9 years ago and they did a terrific job. This time around with the Maaco store in Irving all I got was no communication and a tremendous amount of disrespect and frustration. Needless to say I WILL NOT be a customer of any Maaco store going forward.Tim W
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May 2023 by Sienna B.
Phenomenal experience with Maaco. I was completely changing the paint on my daughters car. They ended up fixing a lot of cosmetic issues and changing the color of the car for way less than quoted by other paint and body shops. The owners were very attentive and answered all my DAILY calls lol. Nothing but a good experience at this particular shop. Most of all the paint job looks amazing, great quality!
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May 2023 by Michael Stampley
Had a color change on my2012 vette rfrom silver to black. These guys are the ? ?. Took some time but sometimes u have to take longer they made the gloosy black look show room ready. Thanks Mac o for a job well doneService: Painting
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March 2023 by Misty Carruth
I’ve had to use these folks more than once and every time I’ve come it’s been an awesome experience. These folks care about getting your car right and they making sure you’re taken care of right the first time. They do their job and they do it right I am thrilled to do with business with them and I will go back.Service: Painting
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March 2023 by Jill P Farah
They replaced a door hinge for me, brought my car in at 8am, by noon it was ready, and pretty fair price as well, all in all, good service & good price :)
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February 2023 by Lakisha Gentry
It took 3weeks to repair my car. I called them to check on my car because I never received a update on my vehicle. My car was ready too pick up on Wednesday and my inside was dirty. The guy said he will get it cleaned that day. So I left my car there till Thursday and it still wasn't cleaned. They called me back at 1 something that it was finally cleaned. Friday I finally picked my car up. My entire car wasn't clean on the outside, the inside was ok but not 100%. My antenna was taken off and not put back on, my radio was turned up loud and my window panel was tampered with.I did make a complaint about everything that wasn't right until I just got my car and left.They thanked me for my patience.Since Macco been around for years I had high expectations for the company...Services: Painting
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November 2022 by Vernecia Hamilton
Great work done but didn’t like the process that I had to go through because they refused to release my car until they received balance from other persons insurance which they were ashored they would get paid but I was with out car for nearly a month two days from being a monthService: Body & Trim
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September 2022 by Danny Carter
These guys took a amateur DIY job and turned it into a very respectable spoiler again. Is it show room perfect — no, but it’s a hella lot better than I did.I’m happy I went to Maaco!!Service: Painting
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September 2022 by Robert L Ware
Excellent service, performed repair and paint according to estimate. Paint is a perfect match and looks like original finish.Excellent professional service. Assistant in the office provided outstanding customer contact. Super telephone voice and serviceBobWServices: Body & Trim