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March 2024 by Aditya B
Worst leasing staff.. for emergency maintenance they don’t even responded for a week & upfront saidthat we don’t have maintenance staffAvoid this communityNot a good experience they delayed my move in date and I had to book hotel despite of multiple remindersAfter moving in found fridge has leakage dishwasher and sink is jammed, doors are not getting closedPaint was not uniformOffice staff is not following up on service requestStill following up
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March 2024 by Silifat Balogun
The leasing agent Natalia is a life saver!!! She literally helped me when I had a medical emergencyin the office. If it wasn't for her I don't know what i would do!! SHE is also so patient with me and always helps me if I have service requests!
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March 2024 by Barnett S
Avoid this place for now.( It was good and now it is becoming a train wreck)Full disclaimer: I really liked the previous staff. They were easy to talk to and they were great about following up. However since the “New management” has taken over, it has been nothing but problems! I really hope things can get better.* The maintenance response times are so long it is practically hateful.The place is ran by a skeleton maintenance crew. I have only seen 2 people. (Other reviews will confirm the frustrating wait times)* The repairs are patch jobs over previous patch jobs. I can confirm.* The emergency maintenance number doesn’t work. So if you have a water leak or collapsed wall, you’re out of luck.* There is a serious pest control issue at the location regardless of how clean you are.* The front Office is not allowed to help and they get chewed out if they do. They are quick to threaten with additional fines instead of helping (This is frustrating )TLDR: Look elsewhere, not worth the headache. Terrible management, no maintenance, and confrontational management.
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March 2024 by Lakshmikanth Thota
Worst apartments to stay in Irving, please don't ever make a mistake of renting an apartment here. You will surely regret your decision. Apartment are very old, Cockroaches, no maintenance, High water bills and hidden charges and nobody will ever respond to your requests.
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February 2024 by UNNATI SHARMA
I have been staying here for more than 2 years. Sometimes, they have horrible maintenance. But in last 2 months, I have been getting $220+ for WATER BILL. When I complained, they are helpless. Your water bill is 10-15% of your rent. They don’t have individual water meters, but have at the building. I used to pay $70-100 but the new management came and hiked the water bill.The kitchen floor issue has not been fixed for 28 months. The tiles at the main entrance were broken before we moved in but were NEVER fixed.If you still move in here, be prepare to pay hefty hidden water bills which they don’t tell you when signing the lease. Good luck!Update: we had informed when we moved in. 2 adults and 2 kids. You admitted your old staff did not add them. So don’t try to pin the blame on us.Also, kitchen floor issue and broken tiles at main entrance issue are open since we moved in 29 months back. What is your excuse of not fixing them?All 5 star ratings are either naive or pure lies.
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February 2024 by Rajashekar Reddy Vemula
I intended to rate them with zero stars. They show no concern for urgent matters; our room heater is malfunctioning, and despite the leasing company promising assistance, they either don't send anyone or send someone unqualified who leaves without fixing the issue.
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November 2023 by Krunal Thakkar
My Experience is worst amongst all communities I ever lived. I would not advise even my enemy to come and live here.- On day 1, a wooden panel fell close to my infant and she narrowly escaped.- They had painted over dead roaches all over kitchen cabinets.- Roaches problem would never go no matter how clean you keep your home.- They told me that water bill would be around $20 to $30 but I always paid double every month for 1 bed apt.- Management is rude, maintenance problem would take forever to be resolved and some would remain unresolved for your lease term.- Community gate hardly works and leaving it open for most of the times for anyone to come in and go out. No security.- They took most of my deposit on the name of cleaning and when I asked for justification, I was asked to go to Court and fight for it. Such an impolite way to behave with anyone whose money you took away.Update from Community - "We wish we had been made aware of your concerns prior to your move out so that we could have resolved them"Here is my update - I had made several complaints and they are in their records and still no action was taken. This is just a reply to entice new customers to show they care but actually once you move-in, you're non existent to management..
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August 2023 by Ross Graham
The only reason these apartments aren't one stars because of all the bot reviews they have. They respond with some phony canned line about pleasant experience, but its all empty drivel coming from some greedy corrupt landlords. Never move here. You will never get your ac working or the bugs out or your deposit back
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August 2023 by Nick Wen
Looks like they have great units. They were able to show me around for a bit and I looked at the different options. Looks clean and the staff were nice and patient with me. Really liked their 1 bedroom apartment and thinking about moving in because of the price.
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August 2023 by clarissa Blalock
This is Gonna be really long because I hate these apartments. The fact that I have spent 2 almost 3 years living in this filthy, scamming , dirty , lowdown apartments was beyond me. I have photos AND videos to show for my proof an even written forms from witnesses. This complex is something you shouldn’t have to live in if you don’t have too I stayed here with my little ones as well. Watching these horrible managers change like you change your underwear everyday. I struggled in these apartments as well. An even the person who works in the front office (Morgan) can hear your truthful story of what you’re going but yet will call you and threaten you about money. An also talk about the tenants like they are kids telling the new workers that work there how people are lazy , and annoying. (Heard it myself) The managers , maintenance, and everyone who works at these apartments aren’t no good at all. These apartments are infested with mold, roaches, rats, and have broken items that they try to bandage up instead of actually fixing the apartment then try an charge you an arm and leg ($1700 ) a month. You get no respect for the money you pay here. The pool is never open and they say it’s gated but the gates are always opened. People steal packages off other peoples porches. An believe me THESE PEOPLE THAT WORK IN THE FRONT OFFICE WILL BLAME YOU FOR ANYTHING THAT IS NOT YOUR FAULT! This complex has given me unknown violations to my name an never given me a reason as to why. I have a video of a maintenance man who broke a NEW dishwasher an tried to say it was like that but it wasn’t. I told the manager Veronica and she gave me the old one that I have 2 complete years of getting out of the apartment. They will not help you and they take forever with getting help with your apartment. I highly highly recommend living else where. I can’t post videos but if anyone wants photos and videos of other things I will GLADLY expose them.
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August 2023 by mac allison
Me and my wife went to check their 1 bedroom. they showed me the apartment that is ready to move in now. We need it for December, so hopefully they also have it then. Unit looked good from inside and the staff were super helpful answering questions and showing us around!
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August 2023 by Manish Agrawal
Appartment is good, service is little slow. But the only problem I feel is there is no treadmill machine available for running in the fitness centre. They should provide atleast one treadmill.
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August 2023 by Khagu Pok
I was scared to move by seeing all the reviews. I was very upset when I pick up the key because apartment wasn’t clean and there were so many stuff. The lady in the office walk with me to see what I was talking about. She said she is going to take care of everything before I pick up the key. And they actually did the good job second time. I would say walk with them before moving in. They will do what needs to be done.
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August 2023 by Sudil Prajapati
This apartment is really nice and has a good service. It’s pet friendly. And has a great customer service. Recommend to live in this apartment
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July 2023 by divyank goswami
Nightmarish Apartment Experience: A Haven for Roaches and Safety HazardsI regretfully find myself compelled to share my appalling experience at the this complex. Living here has been an absolute nightmare, with an overwhelming presence of roaches and numerous safety hazards that pose a significant risk to tenants. It is my duty to warn prospective residents about the unsanitary conditions and potential dangers within this decrepit dwelling.First and foremost, the infestation of roaches is beyond belief. These repulsive creatures seem to outnumber the human residents, invading every corner of my living space. No matter how diligently I clean and maintain a hygienic environment, these persistent pests continue to plague the apartment. They infest the cupboards, scuttle across the floors, and even crawl into bed with you, making for an utterly unsettling living situation.In addition to the infestation, the overall state of the apartment is deplorable. The age of the building is clearly evident, as it is falling apart at its very seams. The most glaring example of this was when the entire kitchen ceiling abruptly collapsed (management is aware of this and has acknowledged that this has happened before in multiple units and still no action has been taken to ensure saftey of other units within the apartment. This incident not only shocked and terrified me, but it also posed a severe safety hazard. The fact that such a fundamental component of the apartment could come crashing down without warning is absolutely unacceptable and highlights the neglect this place has endured. Moreover, the presence of multiple safety hazards throughout the apartment compounds the already dire situation.Communication with the management has been a futile exercise, as they have consistently demonstrated apathy towards addressing the concerns of residents. Requests for pest control services or repairs have been met with half-hearted attempts that provide only temporary relief. It is abundantly clear that the management prioritizes profit over the well-being of its residents, leaving us to suffer in squalor and peril.I implore anyone considering renting an apartment at this complex to proceed with extreme caution. The living conditions here are deplorable, with a rampant roach infestation and an alarming lack of attention to safety concerns. The disregard for tenant welfare and the dilapidated state of the premises make this complex unfit for human habitation. Save yourself the torment and find an alternative living arrangement that values your safety and well-being.I sincerely hope that the management takes this review as an opportunity to rectify the issues plaguing the apartment and truly address the needs and concerns of its residents.
